North Carolina › Rutherford County › Rutherfordton
Willow Ridge of Nc
237 Tryon Road, Rutherfordton, NC 28139
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 150 beds, Willow Ridge of Nc serves Rutherfordton in Rutherford County, North Carolina and has taken Medicare and Medicaid residents since 1980.
CMS gives it 2 of 5 stars overall, below the North Carolina median of 3; the health inspection rating is 2, staffing 3 and quality measures 4.
Inspectors recorded 27 health deficiencies across the three most recent survey cycles (5, 12, 10 by cycle, most recent first), 4 of them at the actual-harm or immediate-jeopardy level. That is 18.0 per 100 beds, about the same as the state median of 15.6.
CMS lists 5 penalties in the period covered: fines totalling $147K and 1 payment denial.
Reported nurse staffing is 3.9 hours per resident per day (0.3 RN), close to the North Carolina median of 3.5; nursing staff turnover is 56.5%.
Compared with county, state and nation
| Measure | This facility | Rutherford Co. median | North Carolina median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 4 | 3 | 3.0 |
| Health citations, 3 cycles | 27 | 6 | 16 | 28.7 |
| Citations per 100 beds | 18.0 | 10.0 | 15.6 | 26.8 |
| Total nurse hours per resident day | 3.9 | 3.5 | 3.5 | 3.9 |
| RN hours per resident day | 0.3 | 0.3 | 0.5 | 0.7 |
| Nursing staff turnover | 56.5% | 54.0% | 48.6% | 45.8% |
| Fines listed | $146,939 | $0 | $8,512 | — |
County and state figures are medians across facilities (5 in the county, 419 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: North Carolina average per facility for the same cycle, as published by CMS. Standard health survey dates: 19 Mar 2026, 4 Feb 2025.
Severity mix: J ×3 G ×1 D ×16 E ×6 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 19 Mar 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 6 Apr 2026 |
| 19 Mar 2026 | F0583 | Keep residents' personal and medical records private and confidential. | D | Standard survey | 6 Apr 2026 |
| 19 Mar 2026 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 6 Apr 2026 |
| 19 Mar 2026 | F0687 | Provide appropriate foot care. | D | Complaint investigation | 6 Apr 2026 |
| 19 Mar 2026 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 6 Apr 2026 |
| 4 Feb 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | Complaint investigation | 20 Dec 2024 |
| 4 Feb 2025 | F0626 | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. | G | Complaint investigation | 21 Feb 2025 |
| 4 Feb 2025 | F0558 | Reasonably accommodate the needs and preferences of each resident. | E | Complaint investigation | 21 Feb 2025 |
| 4 Feb 2025 | F0551 | Give the resident's representative the ability to exercise the resident's rights. | D | Complaint investigation | 21 Feb 2025 |
| 4 Feb 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 21 Feb 2025 |
| 4 Feb 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 21 Feb 2025 |
| 4 Feb 2025 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Complaint investigation | 21 Feb 2025 |
| 4 Feb 2025 | F0636 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | Standard survey | 21 Feb 2025 |
| 4 Feb 2025 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 21 Feb 2025 |
| 4 Feb 2025 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 21 Feb 2025 |
| 4 Feb 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 21 Feb 2025 |
| 4 Feb 2025 | F0732 | Post nurse staffing information every day. | C | Standard survey | 21 Feb 2025 |
| 16 Jan 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 17 Jan 2024 |
| 16 Jan 2024 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | D | Complaint investigation | 17 Jan 2024 |
| 3 Nov 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 17 Jan 2024 |
| 3 Nov 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 16 Jan 2024 |
| 3 Nov 2023 | F0791 | Provide or obtain dental services for each resident. | E | Complaint investigation | 16 Jan 2024 |
| 3 Nov 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 16 Jan 2024 |
| 3 Nov 2023 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | E | Complaint investigation | 17 Jan 2024 |
| 3 Nov 2023 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 16 Jan 2024 |
| 3 Nov 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 16 Jan 2024 |
| 3 Nov 2023 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 16 Jan 2024 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 4 Feb 2025 | Fine | $7,262 | |
| 4 Feb 2025 | Fine | $7,262 | |
| 3 Nov 2023 | Payment denial | — | 42 days |
| 3 Nov 2023 | Fine | $118,908 | |
| 3 Nov 2023 | Fine | $13,507 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the North Carolina average. Turnover: nursing staff 56.5%, RNs 35.7%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | North Carolina median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 5.1% | 14.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.4% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.2% | 1.8% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 4.5% | 3.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.6% | 1.1% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 8.6% | 17.0% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.0% | 5.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 11.6% | 13.2% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Willow Ridge Healthcare Llc. Chain: Cch Healthcare (33 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Cch Healthcare LLC | 5% or greater indirect ownership interest | 100% | 06/01/2016 |
| Forbright Bank | 5% or greater security interest | NOT APPLICABLE | 06/01/2016 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Rutherford County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Fair Haven Home Inc | Bostic | 30 | 5 | 5 | 4 | 3 | 10.0 | — | 8 Jul 2025 |
| Fair Haven of Forest City, LLC | Forest City | 100 | 4 | 4 | 3 | 6 | 6.0 | — | 2 Apr 2026 |
| Oak Grove Healthcare | Rutherfordton | 60 | 4 | 5 | 1 | 5 | 8.3 | — | 3 Dec 2025 |
| Hilltop Health and Rehabilitation | Rutherfordton | 80 | 3 | 4 | 1 | 12 | 15.0 | $8K | 12 Mar 2026 |
All 5 facilities in Rutherford County
Questions and answers
How many deficiencies has Willow Ridge of Nc been cited for?
27 health deficiencies across the three most recent survey cycles, 4 at the actual-harm or immediate-jeopardy level. The North Carolina median is 16 per facility.
Has Willow Ridge of Nc been fined?
Yes. CMS lists fines totalling $147K in the period covered, plus 1 payment denial.
How does staffing at Willow Ridge of Nc compare?
Reported total nurse staffing is 3.9 hours per resident per day against a North Carolina median of 3.5 and a national average of 3.9.
Who operates Willow Ridge of Nc?
It is part of the Cch Healthcare chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Cch Healthcare LLC. Individual owners and managers are not listed on this site.
When was Willow Ridge of Nc last inspected?
The most recent survey or investigation in the CMS record is dated 19 Mar 2026; the most recent standard health survey was 19 Mar 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.