West Virginia › Jefferson County › Charles Town
Willow Tree Healthcare Center
1263 South George Street, Charles Town, WV 25414
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Willow Tree Healthcare Center, in Charles Town, West Virginia, is certified for 104 beds under for-profit, corporation ownership and belongs to the Communicare Health chain.
CMS gives it 3 of 5 stars overall, equal to the West Virginia median; the health inspection rating is 3, staffing 2 and quality measures 4.
Inspectors recorded 54 health deficiencies across the three most recent survey cycles (12, 15, 27 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 51.9 per 100 beds, about the same as the state median of 47.3.
CMS lists 1 penalty in the period covered: fines totalling $8K.
Reported nurse staffing is 3.6 hours per resident per day (0.6 RN), close to the West Virginia median of 3.5; nursing staff turnover is 39.6%.
Compared with county, state and nation
| Measure | This facility | Jefferson Co. median | West Virginia median | US average |
|---|---|---|---|---|
| Overall star rating | 3 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 54 | 54 | 38 | 28.7 |
| Citations per 100 beds | 51.9 | 67.9 | 47.3 | 26.8 |
| Total nurse hours per resident day | 3.6 | 3.1 | 3.5 | 3.9 |
| RN hours per resident day | 0.6 | 0.9 | 0.7 | 0.7 |
| Nursing staff turnover | 39.6% | 41.9% | 43.2% | 45.8% |
| Fines listed | $8,018 | $8,018 | $8,021 | — |
County and state figures are medians across facilities (3 in the county, 123 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: West Virginia average per facility for the same cycle, as published by CMS. Standard health survey dates: 24 Jul 2025, 3 May 2023.
Severity mix: G ×1 D ×32 E ×21
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 30 Oct 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 5 Dec 2025 |
| 30 Oct 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 5 Dec 2025 |
| 30 Oct 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 5 Dec 2025 |
| 24 Jul 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 29 Aug 2025 |
| 24 Jul 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 29 Aug 2025 |
| 24 Jul 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 29 Aug 2025 |
| 24 Jul 2025 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 29 Aug 2025 |
| 24 Jul 2025 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 29 Aug 2025 |
| 24 Jul 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 29 Aug 2025 |
| 24 Jul 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 29 Aug 2025 |
| 24 Jul 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 29 Aug 2025 |
| 24 Jul 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 29 Aug 2025 |
| 7 May 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 7 May 2025 |
| 25 Jul 2024 | F0624 | Prepare residents for a safe transfer or discharge from the nursing home. | D | Complaint investigation | 23 Aug 2024 |
| 25 Jul 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 23 Aug 2024 |
| 22 May 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Complaint investigation | 28 Mar 2024 |
| 22 May 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 28 Mar 2024 |
| 22 May 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | 28 Jun 2024 |
| 19 Jan 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 1 Mar 2024 |
| 19 Jan 2024 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 1 Mar 2024 |
| 19 Jan 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 1 Mar 2024 |
| 19 Jan 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 1 Mar 2024 |
| 19 Jan 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 1 Mar 2024 |
| 19 Jan 2024 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Complaint investigation | 1 Mar 2024 |
| 20 Sep 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Complaint investigation | 20 Oct 2023 |
| 20 Sep 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Complaint investigation | 20 Oct 2023 |
| 20 Sep 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 20 Oct 2023 |
| 20 Sep 2023 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Complaint investigation | 20 Oct 2023 |
| 3 May 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Standard survey | 16 Jun 2023 |
| 3 May 2023 | F0679 | Provide activities to meet all resident's needs. | E | Standard survey | 16 Jun 2023 |
| 3 May 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Standard survey | 16 Jun 2023 |
| 3 May 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Standard survey | 16 Jun 2023 |
| 3 May 2023 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E | Standard survey | 16 Jun 2023 |
| 3 May 2023 | F0730 | Observe each nurse aide's job performance and give regular training. | E | Standard survey | 16 Jun 2023 |
| 3 May 2023 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 16 Jun 2023 |
| 3 May 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 16 Jun 2023 |
| 3 May 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Standard survey | 16 Jun 2023 |
| 3 May 2023 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | E | Standard survey | 16 Jun 2023 |
| 3 May 2023 | F0924 | Put firmly secured handrails on each side of hallways. | E | Standard survey | 16 Jun 2023 |
| 3 May 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 16 Jun 2023 |
| 3 May 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 16 Jun 2023 |
| 3 May 2023 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 16 Jun 2023 |
| 2 Mar 2022 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 31 Mar 2022 |
| 2 Mar 2022 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Standard survey | 31 Mar 2022 |
| 2 Mar 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 31 Mar 2022 |
| 2 Mar 2022 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 31 Mar 2022 |
| 2 Mar 2022 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | Standard survey | 31 Mar 2022 |
| 2 Mar 2022 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 31 Mar 2022 |
| 2 Mar 2022 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 31 Mar 2022 |
| 2 Mar 2022 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 31 Mar 2022 |
| 2 Mar 2022 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 31 Mar 2022 |
| 2 Mar 2022 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 31 Mar 2022 |
| 2 Mar 2022 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 31 Mar 2022 |
| 2 Mar 2022 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 31 Mar 2022 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 22 May 2024 | Fine | $8,018 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the West Virginia average. Turnover: nursing staff 39.6%, RNs 40.0%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | West Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 6.6% | 14.2% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 3.5% | 1.0% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.9% | 4.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 11.2% | 15.1% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.0% | 3.6% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 14.1% | 10.9% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Blue Ridge Nursing Llc. Chain: Communicare Health (110 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Wo Holdings LLC | Direct ownership interest | NOT APPLICABLE | 01/01/2016 |
| Health Care Holdings, LLC | Indirect ownership interest | NOT APPLICABLE | 01/01/2016 |
| Rrw, LLC | Indirect ownership interest | NOT APPLICABLE | 01/01/2016 |
| So George Mgt, LLC | Operational/managerial control | NOT APPLICABLE | 01/01/2016 |
| So George Mgt, LLC | Adp of the snf | NOT APPLICABLE | 04/22/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Jefferson County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Canterbury Center | Shepherdstown | 62 | 2 | 2 | 2 | 71 | 114.5 | — | 18 Mar 2025 |
| Shenandoah Center | Charles Town | 78 | 2 | 2 | 2 | 53 | 67.9 | $48K | 11 Mar 2026 |
All 3 facilities in Jefferson County
Questions and answers
How many deficiencies has Willow Tree Healthcare Center been cited for?
54 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The West Virginia median is 38 per facility.
Has Willow Tree Healthcare Center been fined?
Yes. CMS lists fines totalling $8K in the period covered.
How does staffing at Willow Tree Healthcare Center compare?
Reported total nurse staffing is 3.6 hours per resident per day against a West Virginia median of 3.5 and a national average of 3.9.
Who operates Willow Tree Healthcare Center?
It is part of the Communicare Health chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Wo Holdings LLC, Health Care Holdings, LLC and Rrw, LLC. Individual owners and managers are not listed on this site.
When was Willow Tree Healthcare Center last inspected?
The most recent survey or investigation in the CMS record is dated 30 Oct 2025; the most recent standard health survey was 24 Jul 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.