West Virginia › Jefferson County › Shepherdstown
Canterbury Center
80 Maddex Drive, Shepherdstown, WV 25443
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Canterbury Center, in Shepherdstown, West Virginia, is certified for 62 beds under for-profit, corporation ownership and belongs to the Genesis Healthcare chain.
CMS gives it 2 of 5 stars overall, below the West Virginia median of 3; the health inspection rating is 2, staffing 2 and quality measures 4.
Inspectors recorded 71 health deficiencies across the three most recent survey cycles (22, 23, 26 by cycle, most recent first), 2 of them at the actual-harm or immediate-jeopardy level. That is 114.5 per 100 beds, more than the state median of 47.3.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.1 hours per resident per day (1.1 RN), close to the West Virginia median of 3.5; nursing staff turnover is 55.2%.
Compared with county, state and nation
| Measure | This facility | Jefferson Co. median | West Virginia median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 71 | 54 | 38 | 28.7 |
| Citations per 100 beds | 114.5 | 67.9 | 47.3 | 26.8 |
| Total nurse hours per resident day | 3.1 | 3.1 | 3.5 | 3.9 |
| RN hours per resident day | 1.1 | 0.9 | 0.7 | 0.7 |
| Nursing staff turnover | 55.2% | 41.9% | 43.2% | 45.8% |
| Fines listed | $0 | $8,018 | $8,021 | — |
County and state figures are medians across facilities (3 in the county, 123 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: West Virginia average per facility for the same cycle, as published by CMS. Standard health survey dates: 18 Mar 2025, 3 Apr 2024.
Severity mix: K ×1 G ×1 D ×43 E ×20 F ×5 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 18 Mar 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 15 Apr 2025 |
| 18 Mar 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Standard survey | 15 Apr 2025 |
| 18 Mar 2025 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E | Standard survey | 15 Apr 2025 |
| 18 Mar 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 15 Apr 2025 |
| 18 Mar 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 15 Apr 2025 |
| 18 Mar 2025 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Complaint investigation | 15 Apr 2025 |
| 18 Mar 2025 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Complaint investigation | 15 Apr 2025 |
| 18 Mar 2025 | F0577 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. | D | Standard survey | 15 Apr 2025 |
| 18 Mar 2025 | F0583 | Keep residents' personal and medical records private and confidential. | D | Standard survey | 15 Apr 2025 |
| 18 Mar 2025 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 15 Apr 2025 |
| 18 Mar 2025 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 15 Apr 2025 |
| 18 Mar 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 15 Apr 2025 |
| 18 Mar 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 15 Apr 2025 |
| 18 Mar 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 15 Apr 2025 |
| 18 Mar 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 15 Apr 2025 |
| 18 Mar 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 15 Apr 2025 |
| 18 Mar 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 15 Apr 2025 |
| 18 Mar 2025 | F0732 | Post nurse staffing information every day. | D | Standard survey | 15 Apr 2025 |
| 18 Mar 2025 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Complaint investigation | 15 Apr 2025 |
| 18 Mar 2025 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Complaint investigation | 15 Apr 2025 |
| 18 Mar 2025 | F0809 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | D | Standard survey | 15 Apr 2025 |
| 18 Mar 2025 | F0814 | Dispose of garbage and refuse properly. | D | Standard survey | 15 Apr 2025 |
| 3 Apr 2024 | F0606 | Not hire anyone with a finding of abuse, neglect, exploitation, or theft. | F | Standard survey | 16 May 2024 |
| 3 Apr 2024 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | Standard survey | 16 May 2024 |
| 3 Apr 2024 | F0732 | Post nurse staffing information every day. | F | Standard survey | 16 May 2024 |
| 3 Apr 2024 | F0814 | Dispose of garbage and refuse properly. | F | Standard survey | 16 May 2024 |
| 3 Apr 2024 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | E | Complaint investigation | 16 May 2024 |
| 3 Apr 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 16 May 2024 |
| 3 Apr 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Complaint investigation | 16 May 2024 |
| 3 Apr 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Standard survey | 16 May 2024 |
| 3 Apr 2024 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | E | Standard survey | 16 May 2024 |
| 3 Apr 2024 | F0809 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | E | Standard survey | 16 May 2024 |
| 3 Apr 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 16 May 2024 |
| 3 Apr 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 16 May 2024 |
| 3 Apr 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 16 May 2024 |
| 3 Apr 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 16 May 2024 |
| 3 Apr 2024 | F0583 | Keep residents' personal and medical records private and confidential. | D | Standard survey | 16 May 2024 |
| 3 Apr 2024 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 16 May 2024 |
| 3 Apr 2024 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 16 May 2024 |
| 3 Apr 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 16 May 2024 |
| 3 Apr 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 16 May 2024 |
| 3 Apr 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 16 May 2024 |
| 3 Apr 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 16 May 2024 |
| 3 Apr 2024 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 16 May 2024 |
| 3 Apr 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 16 May 2024 |
| 21 Sep 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 26 Oct 2023 |
| 14 Jul 2022 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | K | Standard survey | 30 Aug 2022 |
| 14 Jul 2022 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Standard survey | 30 Aug 2022 |
| 14 Jul 2022 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | F | Standard survey | 31 Aug 2022 |
| 14 Jul 2022 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 30 Aug 2022 |
| 14 Jul 2022 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 30 Aug 2022 |
| 14 Jul 2022 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Standard survey | 31 Aug 2022 |
| 14 Jul 2022 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | E | Standard survey | 31 Aug 2022 |
| 14 Jul 2022 | F0692 | Provide enough food/fluids to maintain a resident's health. | E | Standard survey | 30 Aug 2022 |
| 14 Jul 2022 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | E | Standard survey | 29 Aug 2022 |
| 14 Jul 2022 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E | Standard survey | 30 Aug 2022 |
| 14 Jul 2022 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | E | Standard survey | 30 Aug 2022 |
| 14 Jul 2022 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 30 Aug 2022 |
| 14 Jul 2022 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Standard survey | 31 Aug 2022 |
| 14 Jul 2022 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 29 Aug 2022 |
| 14 Jul 2022 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 30 Aug 2022 |
| 14 Jul 2022 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 30 Aug 2022 |
| 14 Jul 2022 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 30 Aug 2022 |
| 14 Jul 2022 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 30 Aug 2022 |
| 14 Jul 2022 | F0791 | Provide or obtain dental services for each resident. | D | Standard survey | 30 Aug 2022 |
| 14 Jul 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 30 Aug 2022 |
| 14 Jul 2022 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 30 Aug 2022 |
| 14 Jul 2022 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 30 Aug 2022 |
| 14 Jul 2022 | F0881 | Implement a program that monitors antibiotic use. | D | Standard survey | 31 Aug 2022 |
| 14 Jul 2022 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 30 Aug 2022 |
| 14 Jul 2022 | F0732 | Post nurse staffing information every day. | C | Standard survey | 29 Aug 2022 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the West Virginia average. Turnover: nursing staff 55.2%, RNs 44.4%; 3 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | West Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 8.5% | 14.2% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.1% | 1.0% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 6.9% | 4.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.0% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 17.6% | 15.1% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.2% | 3.6% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 2.1% | 10.9% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: 80 Maddex Drive Operations Llc. Chain: Genesis Healthcare (184 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Genesis Wv Holdings LLC | 5% or greater direct ownership interest | 100% | 04/01/2011 |
| Fc-Gen Operations Investment LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Gen Operations I LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Healthcare Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Healthcare LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Holdings LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Operations LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Ghc Holdings LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Sun Healthcare Group Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Operations LLC | Adp of the snf | NOT APPLICABLE | 12/15/2025 |
| Welltower Op, LLC | Adp of the snf | NOT APPLICABLE | 12/15/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Jefferson County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Willow Tree Healthcare Center | Charles Town | 104 | 3 | 3 | 2 | 54 | 51.9 | $8K | 30 Oct 2025 |
| Shenandoah Center | Charles Town | 78 | 2 | 2 | 2 | 53 | 67.9 | $48K | 11 Mar 2026 |
All 3 facilities in Jefferson County
Questions and answers
How many deficiencies has Canterbury Center been cited for?
71 health deficiencies across the three most recent survey cycles, 2 at the actual-harm or immediate-jeopardy level. The West Virginia median is 38 per facility.
Has Canterbury Center been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Canterbury Center compare?
Reported total nurse staffing is 3.1 hours per resident per day against a West Virginia median of 3.5 and a national average of 3.9.
Who operates Canterbury Center?
It is part of the Genesis Healthcare chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Genesis Wv Holdings LLC, Fc-Gen Operations Investment LLC and Gen Operations I LLC. Individual owners and managers are not listed on this site.
When was Canterbury Center last inspected?
The most recent survey or investigation in the CMS record is dated 18 Mar 2025; the most recent standard health survey was 18 Mar 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.