Michigan › Genesee County › Flint
Willowbrook Manor
G-4436 Beecher Road, Flint, MI 48532
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 130 beds, Willowbrook Manor serves Flint in Genesee County, Michigan and has taken Medicare and Medicaid residents since 1994.
CMS gives it 2 of 5 stars overall, below the Michigan median of 3; the health inspection rating is 2, staffing 4 and quality measures 3.
Inspectors recorded 46 health deficiencies across the three most recent survey cycles (12, 16, 18 by cycle, most recent first), 3 of them at the actual-harm or immediate-jeopardy level. That is 35.4 per 100 beds, about the same as the state median of 29.4.
CMS lists 3 penalties in the period covered: fines totalling $89K and 1 payment denial.
Reported nurse staffing is 4.0 hours per resident per day (0.6 RN), close to the Michigan median of 3.8; nursing staff turnover is 38.2%.
Compared with county, state and nation
| Measure | This facility | Genesee Co. median | Michigan median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 46 | 41 | 29 | 28.7 |
| Citations per 100 beds | 35.4 | 35.6 | 29.4 | 26.8 |
| Total nurse hours per resident day | 4.0 | 3.9 | 3.8 | 3.9 |
| RN hours per resident day | 0.6 | 0.7 | 0.7 | 0.7 |
| Nursing staff turnover | 38.2% | 43.5% | 44.6% | 45.8% |
| Fines listed | $89,021 | $0 | $0 | — |
County and state figures are medians across facilities (15 in the county, 422 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Michigan average per facility for the same cycle, as published by CMS. Standard health survey dates: 27 Jun 2025, 4 Jun 2024.
Severity mix: G ×3 D ×30 E ×12 F ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 16 Mar 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 8 Apr 2026 |
| 5 Feb 2026 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Complaint investigation | 5 Mar 2026 |
| 5 Feb 2026 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 5 Mar 2026 |
| 13 Nov 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 11 Dec 2025 |
| 27 Jun 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 24 Jul 2025 |
| 27 Jun 2025 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | E | Standard survey | 24 Jul 2025 |
| 27 Jun 2025 | F0809 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | E | Standard survey | 24 Jul 2025 |
| 27 Jun 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 24 Jul 2025 |
| 27 Jun 2025 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 24 Jul 2025 |
| 27 Jun 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 24 Jul 2025 |
| 27 Jun 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 24 Jul 2025 |
| 27 Jun 2025 | F0790 | Provide routine and 24-hour emergency dental care for each resident. | D | Complaint investigation | 24 Jul 2025 |
| 19 Mar 2025 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Complaint investigation | 14 Apr 2025 |
| 16 Oct 2024 | F0694 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | Complaint investigation | 12 Nov 2024 |
| 18 Sep 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 15 Oct 2024 |
| 18 Sep 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 15 Oct 2024 |
| 4 Jun 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 2 Jul 2024 |
| 4 Jun 2024 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 2 Jul 2024 |
| 4 Jun 2024 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Standard survey | 2 Jul 2024 |
| 4 Jun 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 2 Jul 2024 |
| 4 Jun 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 2 Jul 2024 |
| 4 Jun 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 2 Jul 2024 |
| 4 Jun 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 2 Jul 2024 |
| 4 Jun 2024 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Standard survey | 2 Jul 2024 |
| 4 Jun 2024 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 2 Jul 2024 |
| 4 Jun 2024 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 2 Jul 2024 |
| 4 Jun 2024 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Standard survey | 2 Jul 2024 |
| 4 Jun 2024 | F0849 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D | Standard survey | 2 Jul 2024 |
| 23 May 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Complaint investigation | 20 Jun 2024 |
| 23 May 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Complaint investigation | 20 Jun 2024 |
| 23 May 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 20 Jun 2024 |
| 20 Dec 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Complaint investigation | 23 Jan 2024 |
| 20 Dec 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 23 Jan 2024 |
| 16 Jun 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Standard survey | 1 Aug 2023 |
| 16 Jun 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 1 Aug 2023 |
| 16 Jun 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 1 Aug 2023 |
| 16 Jun 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 1 Aug 2023 |
| 16 Jun 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 1 Aug 2023 |
| 16 Jun 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Standard survey | 1 Aug 2023 |
| 16 Jun 2023 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 1 Aug 2023 |
| 16 Jun 2023 | F0640 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | D | Standard survey | 1 Aug 2023 |
| 16 Jun 2023 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 1 Aug 2023 |
| 16 Jun 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 1 Aug 2023 |
| 16 Jun 2023 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 1 Aug 2023 |
| 16 Jun 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 1 Aug 2023 |
| 16 Jun 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 1 Aug 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 23 May 2024 | Payment denial | — | 10 days |
| 23 May 2024 | Fine | $58,422 | |
| 20 Dec 2023 | Fine | $30,599 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Michigan average. Turnover: nursing staff 38.2%, RNs 45.8%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Michigan median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 12.6% | 9.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.1% | 0.4% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 2.2% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.9% | 2.6% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.2% | 0.8% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 23.3% | 10.8% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 6.5% | 4.7% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 6.1% | 13.5% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Willowbrook Acquisition Company, Llc. Chain: Ciena Healthcare/Laurel Health Care (81 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Ciena Healthcare Management Inc | Operational/managerial control | NOT APPLICABLE | 12/01/2002 |
| Ciena Healthcare Management Inc | Adp of the snf | NOT APPLICABLE | 03/21/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Genesee County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Argentine Care Center | Linden | 60 | 5 | 3 | 5 | 25 | 41.7 | — | 26 Mar 2026 |
| Fenton Healthcare | Fenton | 92 | 5 | 4 | 4 | 21 | 22.8 | — | 8 Apr 2026 |
| Regency At Grand Blanc | Grand Blanc | 138 | 5 | 3 | 5 | 25 | 18.1 | — | 7 Apr 2026 |
| The Oaks At Woodfield | Grand Blanc | 64 | 4 | 3 | 4 | 23 | 35.9 | — | 10 Jun 2026 |
| Wellbridge of Grand Blanc | Grand Blanc | 128 | 4 | 2 | 5 | 41 | 32.0 | $34K | 7 Jan 2026 |
| Briarwood Nursing and Rehabilitation | Flint | 117 | 3 | 2 | 4 | 36 | 30.8 | — | 3 Jun 2026 |
| Wellbridge of Fenton | Fenton | 100 | 3 | 3 | 4 | 37 | 37.0 | — | 15 Jan 2026 |
| Caretel Inns of Lindenabuse icon | Linden | 60 | 2 | 2 | 2 | 58 | 96.7 | — | 14 Apr 2026 |
All 15 facilities in Genesee County
Questions and answers
How many deficiencies has Willowbrook Manor been cited for?
46 health deficiencies across the three most recent survey cycles, 3 at the actual-harm or immediate-jeopardy level. The Michigan median is 29 per facility.
Has Willowbrook Manor been fined?
Yes. CMS lists fines totalling $89K in the period covered, plus 1 payment denial.
How does staffing at Willowbrook Manor compare?
Reported total nurse staffing is 4.0 hours per resident per day against a Michigan median of 3.8 and a national average of 3.9.
Who operates Willowbrook Manor?
It is part of the Ciena Healthcare/Laurel Health Care chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Ciena Healthcare Management Inc. Individual owners and managers are not listed on this site.
When was Willowbrook Manor last inspected?
The most recent survey or investigation in the CMS record is dated 16 Mar 2026; the most recent standard health survey was 27 Jun 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.