Indiana › Henry County › New Castle
Willows of New Castle
1023 N 20th St, New Castle, IN 47362
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Willows of New Castle, in New Castle, Indiana, is certified for 95 beds under for-profit, corporation ownership.
CMS gives it 2 of 5 stars overall, below the Indiana median of 3; the health inspection rating is 3, staffing 1 and quality measures 2.
Inspectors recorded 22 health deficiencies across the three most recent survey cycles (5, 6, 11 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 23.2 per 100 beds, about the same as the state median of 22.9.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.8 hours per resident per day (0.4 RN), close to the Indiana median of 3.6; nursing staff turnover is 58.8%.
Compared with county, state and nation
| Measure | This facility | Henry Co. median | Indiana median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 22 | 18 | 19 | 28.7 |
| Citations per 100 beds | 23.2 | 27.4 | 22.9 | 26.8 |
| Total nurse hours per resident day | 3.8 | 3.6 | 3.6 | 3.9 |
| RN hours per resident day | 0.4 | 0.5 | 0.6 | 0.7 |
| Nursing staff turnover | 58.8% | 38.8% | 45.4% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (7 in the county, 507 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Indiana average per facility for the same cycle, as published by CMS. Standard health survey dates: 6 Mar 2026, 14 Mar 2025.
Severity mix: G ×1 D ×20 F ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 6 Mar 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 23 Mar 2026 |
| 6 Mar 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 23 Mar 2026 |
| 6 Mar 2026 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 23 Mar 2026 |
| 6 Mar 2026 | F0744 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. | D | Complaint investigation | 23 Mar 2026 |
| 6 Mar 2026 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 23 Mar 2026 |
| 28 Jul 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | Past Non-Compliance |
| 14 Mar 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 4 Apr 2025 |
| 14 Mar 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 4 Apr 2025 |
| 14 Mar 2025 | F0791 | Provide or obtain dental services for each resident. | D | Standard survey | 4 Apr 2025 |
| 9 Jan 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 7 Feb 2025 |
| 9 Jan 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 7 Feb 2025 |
| 29 Jan 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 9 Feb 2024 |
| 29 Jan 2024 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 9 Feb 2024 |
| 29 Jan 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 9 Feb 2024 |
| 29 Jan 2024 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 9 Feb 2024 |
| 29 Jan 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 9 Feb 2024 |
| 29 Jan 2024 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 9 Feb 2024 |
| 29 Jan 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 9 Feb 2024 |
| 29 Jan 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 9 Feb 2024 |
| 29 Jan 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 9 Feb 2024 |
| 29 Jan 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 9 Feb 2024 |
| 29 Jan 2024 | F0909 | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. | D | Standard survey | 9 Feb 2024 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Indiana average. Turnover: nursing staff 58.8%, RNs 81.3%; 2 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Indiana median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 38.3% | 8.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 3.0% | 0.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.9% | 3.6% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.2% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 40.8% | 9.3% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.2% | 3.3% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 20.3% | 11.4% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Henry County Memorial Hospital.
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Henry County Memorial Hospital | 5% or greater direct ownership interest | 100% | 01/01/2012 |
| New Castle In Opco, LLC | Operational/managerial control | NOT APPLICABLE | 07/01/2023 |
| New Castle In Opco, LLC | Adp of the snf | NOT APPLICABLE | 01/13/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Henry County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Glen Oaks Health Campus | New Castle | 68 | 4 | 3 | 3 | 19 | 27.9 | — | 28 Apr 2026 |
| Middletown Nursing and Rehabilitation Center | Middletown | 45 | 4 | 3 | 5 | 9 | 20.0 | — | 3 Feb 2026 |
| Waters of Middletown Skilled Nursing Facility, The | Middletown | 60 | 4 | 4 | 1 | 18 | 30.0 | — | 29 Jan 2026 |
| Stonebrooke Rehabilitation Center | New Castle | 117 | 3 | 3 | 2 | 32 | 27.4 | — | 17 Jun 2026 |
| Waters of New Castle, The | New Castle | 66 | 3 | 3 | 2 | 12 | 18.2 | — | 14 Apr 2026 |
| Hickory Creek At New Castle | New Castle | 36 | 2 | 3 | 1 | 16 | 44.4 | — | 29 May 2026 |
All 7 facilities in Henry County
Questions and answers
How many deficiencies has Willows of New Castle been cited for?
22 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Indiana median is 19 per facility.
Has Willows of New Castle been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Willows of New Castle compare?
Reported total nurse staffing is 3.8 hours per resident per day against a Indiana median of 3.6 and a national average of 3.9.
Who operates Willows of New Castle?
Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Henry County Memorial Hospital and New Castle In Opco, LLC. Individual owners and managers are not listed on this site.
When was Willows of New Castle last inspected?
The most recent survey or investigation in the CMS record is dated 6 Mar 2026; the most recent standard health survey was 6 Mar 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.