New Jersey › Bergen County › Hackensack
Complete Care At Regent LLC
50 Polifly Road, Hackensack, NJ 07601
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Complete Care At Regent LLC is a For-profit, individual nursing home in Hackensack, New Jersey, certified for 180 beds and caring for about 164 residents a day.
CMS gives it 2 of 5 stars overall, below the New Jersey median of 4; the health inspection rating is 2, staffing 4 and quality measures 4.
Inspectors recorded 25 health deficiencies across the three most recent survey cycles (17, 5, 3 by cycle, most recent first), none at the actual-harm level. That is 13.9 per 100 beds, about the same as the state median of 15.2.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.3 hours per resident per day (0.6 RN), close to the New Jersey median of 3.6; nursing staff turnover is 34.8%.
Compared with county, state and nation
| Measure | This facility | Bergen Co. median | New Jersey median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 3 | 4 | 3.0 |
| Health citations, 3 cycles | 25 | 22 | 21 | 28.7 |
| Citations per 100 beds | 13.9 | 14.8 | 15.2 | 26.8 |
| Total nurse hours per resident day | 3.3 | 3.7 | 3.6 | 3.9 |
| RN hours per resident day | 0.6 | 0.8 | 0.5 | 0.7 |
| Nursing staff turnover | 34.8% | 30.4% | 38.9% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (29 in the county, 348 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: New Jersey average per facility for the same cycle, as published by CMS. Standard health survey dates: 3 Feb 2025, 2 Oct 2023.
Severity mix: D ×17 E ×6 F ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 3 Feb 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 21 Feb 2025 |
| 3 Feb 2025 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | F | Standard survey | 21 Feb 2025 |
| 3 Feb 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 24 Feb 2025 |
| 3 Feb 2025 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | E | Standard survey | 10 Mar 2025 |
| 3 Feb 2025 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | E | Standard survey | 10 Mar 2025 |
| 3 Feb 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 24 Feb 2025 |
| 3 Feb 2025 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 21 Feb 2025 |
| 3 Feb 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 24 Feb 2025 |
| 3 Feb 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 21 Feb 2025 |
| 3 Feb 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 10 Mar 2025 |
| 3 Feb 2025 | F0679 | Provide activities to meet all resident's needs. | D | Standard survey | 10 Mar 2025 |
| 3 Feb 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 21 Feb 2025 |
| 3 Feb 2025 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 21 Feb 2025 |
| 3 Feb 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | D | Complaint investigation | 24 Feb 2025 |
| 3 Feb 2025 | F0728 | Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training. | D | Complaint investigation | 24 Feb 2025 |
| 3 Feb 2025 | F0732 | Post nurse staffing information every day. | D | Standard survey | 21 Feb 2025 |
| 3 Feb 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 24 Feb 2025 |
| 4 Oct 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 3 Nov 2023 |
| 2 Oct 2023 | F0640 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | E | Standard survey | 3 Nov 2023 |
| 2 Oct 2023 | F0641 | Ensure each resident receives an accurate assessment. | E | Standard survey | 3 Nov 2023 |
| 2 Oct 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 3 Nov 2023 |
| 2 Oct 2023 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 3 Nov 2023 |
| 2 Oct 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 3 Nov 2023 |
| 14 Jun 2022 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 30 Jul 2022 |
| 14 Jun 2022 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 30 Jul 2022 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the New Jersey average. Turnover: nursing staff 34.8%, RNs 26.9%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | New Jersey median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 10.8% | 7.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.5% | 0.4% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 0.9% | 2.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.1% | 0.9% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 7.9% | 6.6% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.6% | 4.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 8.4% | 11.8% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, individual. Chain: Complete Care (85 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Pc Hmh Opco Holdngs LLC | 5% or greater direct ownership interest | 100% | 03/16/2023 |
| Pc Hmh Holdings LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 03/16/2023 |
| Eef Capital LLC | Adp of the snf | NOT APPLICABLE | 03/16/2023 |
| Pc Hmh Holdings LLC | Adp of the snf | NOT APPLICABLE | 03/16/2023 |
| Pc Hmh Propco Intermediate 9 LLC | Adp of the snf | NOT APPLICABLE | 03/16/2023 |
| Pc Hmh Topco Propco Holdings LLC | Adp of the snf | NOT APPLICABLE | 03/16/2023 |
| Peace Capital Holdings LLC | Adp of the snf | NOT APPLICABLE | 03/16/2023 |
| Regent Propco Holdco LLC | Adp of the snf | NOT APPLICABLE | 03/16/2023 |
| Regent Propco LLC | Adp of the snf | NOT APPLICABLE | 03/16/2023 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Bergen County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Careone At Valley | Westwood | 98 | 5 | 5 | 2 | 8 | 8.2 | — | 24 Apr 2026 |
| Emerson Health Care Center | Emerson | 155 | 5 | 5 | 1 | 5 | 3.2 | — | 13 Feb 2023 |
| Family of Caring Healthcare At Ridgewood | Ridgewood | 96 | 5 | 4 | 4 | 16 | 16.7 | — | 5 May 2025 |
| New Jersey Veterans Memorial Home At Paramus | Paramus | 336 | 5 | 5 | 5 | 7 | 2.1 | — | 23 Jan 2026 |
| Woodcliff Lake Health & Rehabilitation Center | Woodcliff Lake | 114 | 5 | 5 | 2 | 7 | 6.1 | — | 6 May 2025 |
| Actors Fund Home | Englewood | 107 | 4 | 4 | 5 | 15 | 14.0 | — | 24 Jul 2025 |
| Allendale Rehabilitation and Healthcare Center | Allendale | 120 | 4 | 3 | 2 | 23 | 19.2 | — | 25 Nov 2025 |
| Atlas Rehabilitation and Healthcare At Maywood | Maywood | 120 | 4 | 3 | 2 | 18 | 15.0 | — | 11 Aug 2025 |
All 29 facilities in Bergen County
Questions and answers
How many deficiencies has Complete Care At Regent LLC been cited for?
25 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The New Jersey median is 21 per facility.
Has Complete Care At Regent LLC been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Complete Care At Regent LLC compare?
Reported total nurse staffing is 3.3 hours per resident per day against a New Jersey median of 3.6 and a national average of 3.9.
Who operates Complete Care At Regent LLC?
It is part of the Complete Care chain. Ownership type is for-profit, individual. Organisations in the CMS ownership record include Pc Hmh Opco Holdngs LLC and Pc Hmh Holdings LLC. Individual owners and managers are not listed on this site.
When was Complete Care At Regent LLC last inspected?
The most recent survey or investigation in the CMS record is dated 3 Feb 2025; the most recent standard health survey was 3 Feb 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.