Concord Care Center of ToledoCMS ratings, inspections and fines
- Address
- 3121 Glanzman Rd, Toledo, OH 43614
- CCN
- 365030
- Ownership type
- For-profit, corporation
- Certified beds
- 84
- Chain
- AOM Healthcare
- Residents per day
- 81
- CMS flags
- None in the CMS record
Open the watch listCare Compare record (Medicare.gov)
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Concord Care Center of Toledo an overall rating of 2 of 5 stars. The last standard survey was on 31 Jul 2025. The latest survey cycle has 17 health citations. The median for nursing homes in Ohio is 8. CMS lists 2 fines with a total of $29,198 for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Lucas County median | Ohio median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 2 | 2.0 | 3.0 | 3.0 |
| Health inspection rating | 1 | 2.0 | 3.0 | 2.8 |
| Staffing rating | 3 | 2.0 | 2.0 | 2.9 |
| Quality measure rating | 5 | 5.0 | 5.0 | 3.6 |
A median is the middle value of the homes in the group: 34 homes in the county, 922 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Ohio median |
|---|---|---|---|
| Cycle 1 (latest) | 31 Jul 2025 | 17 | 8 |
| Cycle 2 | 7 Dec 2022 | 24 | 8 |
| Cycle 3 | No date | 16 | 8 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | K0 | L0 |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | B0 | C0 |
Survey cycle 1 (latest): 17 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 20 Mar 2026 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Complaint investigation | 26 Mar 2026 |
| 24 Feb 2026 | F0679 | Provide activities to meet all resident's needs. | E | Complaint investigation | 2 Mar 2026 |
| 24 Feb 2026 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Complaint investigation | 2 Mar 2026 |
| 24 Feb 2026 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | Complaint investigation | 2 Mar 2026 |
| 2 Sep 2025 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | Complaint investigation | 29 Oct 2025 |
| 31 Jul 2025 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 29 Oct 2025 |
| 31 Jul 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 29 Oct 2025 |
| 31 Jul 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 29 Oct 2025 |
| 31 Jul 2025 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 29 Oct 2025 |
| 31 Jul 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 29 Oct 2025 |
| 31 Jul 2025 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | 29 Oct 2025 |
| 31 Jul 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 13 Jul 2025 |
| 31 Jul 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 29 Oct 2025 |
| 31 Jul 2025 | F0770 | Provide timely, quality laboratory services/tests to meet the needs of residents. | D | Standard survey | 29 Oct 2025 |
| 31 Jul 2025 | F0791 | Provide or obtain dental services for each resident. | D | Standard survey | 29 Oct 2025 |
| 31 Jul 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 29 Oct 2025 |
| 31 Jul 2025 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 29 Oct 2025 |
Survey cycle 2: 24 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 5 Feb 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 24 Feb 2025 |
| 5 Feb 2025 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Complaint investigation | 24 Feb 2025 |
| 5 Feb 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 24 Feb 2025 |
| 7 Jan 2025 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Complaint investigation | 24 Feb 2025 |
| 3 Dec 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | E | Complaint investigation | 18 Dec 2024 |
| 3 Dec 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | Complaint investigation | 18 Dec 2024 |
| 3 Dec 2024 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Complaint investigation | 18 Dec 2024 |
| 3 Dec 2024 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | Complaint investigation | 18 Dec 2024 |
| 3 Dec 2024 | F0926 | Have policies on smoking. | E | Complaint investigation | 18 Dec 2024 |
| 3 Dec 2024 | F0949 | Provide behavior health training consistent with the requirements and as determined by a facility assessment. | F | Complaint investigation | 18 Dec 2024 |
| 29 Oct 2024 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | F | Complaint investigation | 18 Dec 2024 |
| 29 Oct 2024 | F0926 | Have policies on smoking. | E | Complaint investigation | 18 Dec 2024 |
| 7 Dec 2022 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | E | Standard survey | 31 Jan 2023 |
| 7 Dec 2022 | F0636 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | Standard survey | 31 Jan 2023 |
| 7 Dec 2022 | F0687 | Provide appropriate foot care. | D | Standard survey | 31 Jan 2023 |
| 7 Dec 2022 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 31 Jan 2023 |
| 7 Dec 2022 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 31 Jan 2023 |
| 7 Dec 2022 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 31 Jan 2023 |
| 7 Dec 2022 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Standard survey | 31 Jan 2023 |
| 7 Dec 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 31 Jan 2023 |
| 7 Dec 2022 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 31 Jan 2023 |
| 7 Dec 2022 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Standard survey | 31 Jan 2023 |
| 7 Dec 2022 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | F | Standard survey | 31 Jan 2023 |
| 7 Dec 2022 | F0926 | Have policies on smoking. | E | Standard survey | 31 Jan 2023 |
Survey cycle 3: 16 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 29 May 2024 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Complaint investigation | 4 Jun 2024 |
| 24 Apr 2024 | F0567 | Honor the resident's right to manage his or her financial affairs. | D | Complaint investigation | 6 May 2024 |
| 24 Apr 2024 | F0569 | Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. | E | Complaint investigation | 6 May 2024 |
| 24 Apr 2024 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 6 May 2024 |
| 24 Apr 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Complaint investigation | 6 May 2024 |
| 1 Feb 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 2 Feb 2024 |
| 1 Feb 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 2 Feb 2024 |
| 16 Jan 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Complaint investigation | 2 Feb 2024 |
| 16 Jan 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Complaint investigation | 2 Feb 2024 |
| 16 Jan 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 2 Feb 2024 |
| 21 Nov 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 30 Nov 2023 |
| 21 Sep 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 28 Sep 2023 |
| 31 Oct 2019 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 3 Dec 2019 |
| 31 Oct 2019 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 3 Dec 2019 |
| 31 Oct 2019 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 3 Dec 2019 |
| 31 Oct 2019 | F0917 | Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space. | D | Standard survey | 3 Dec 2019 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 31 Jul 2025 | Fine | $14,518 | |
| 21 Sep 2023 | Fine | $14,680 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Ohio median | Ohio average (CMS) |
|---|---|---|---|
| All nurse staff | 3.00 | 3.60 | 3.69 |
| Registered nurses (RN) | 0.38 | 0.60 | 0.64 |
| Licensed practical nurses (LPN) | 0.79 | 0.95 | |
| Nurse aides | 1.83 | 2.09 | |
| All nurse staff, weekends | 2.71 | 3.20 | 3.28 |
- Nurse staff turnover in a year
- 40.9%
- Nurse staff turnover, Ohio median
- 48.5%
- RN turnover in a year
- 55.6%
- Administrators who left in a year
- 0
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Ohio median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 1.0% | 4.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 0.0% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.6% | 3.0% | 2.8% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 1.6% | 4.9% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 1.1% | 3.0% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 18.8% | 7.5% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, corporation
- Legal business name
- Continent Health Company of Toledo LLC
- Chain
- AOM Healthcare (20 homes in the CMS chain file)
The CMS ownership record of this home lists no organisation.
The site shows organisations only. It does not show the names of persons.
Other homes in Lucas County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Foundation Park Care Center | Toledo | 2 of 5 | 25 | $91,025 | 12 Mar 2026 | |
| Advanced Healthcare Center | Toledo | 4 of 5 | 7 | $0 | 29 Jan 2026 | |
| Heatherdowns Rehab & Residential Care Center | Toledo | 2 of 5 | 16 | $0 | 10 Feb 2025 | |
| Continuing Healthcare of Toledo | Toledo | 2 of 5 | 19 | $21,598 | 15 Aug 2024 | |
| Ohio Living Swan Creek | Toledo | 3 of 5 | 11 | $34,873 | 2 Apr 2026 | |
| Divine Rehabilitation and Nursing at ToledoSpecial Focus Facility | Toledo | Not rated | 22 | $72,324 | 5 Mar 2026 | |
| Lutheran Village at Wolfcreek | Holland | 4 of 5 | 9 | $0 | 8 Sep 2025 | |
| Ridgewood Manor | Maumee | 3 of 5 | 4 | $89,055 | 4 Dec 2025 | |
| Park Terrace Rehabilitation Center | Toledo | 1 of 5 | 27 | $121,954 | 20 Mar 2025 | |
| Spring Meadows Nursing, A Villa Center | Holland | 3 of 5 | 5 | $45,766 | 28 Aug 2025 | |
| Otterbein Sunset House | Toledo | 3 of 5 | 8 | $0 | 1 May 2025 | |
| Addison Heights Health and Rehabilitation CenterSpecial Focus candidate | Maumee | 2 of 5 | 30 | $0 | 15 Sep 2025 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Concord Care Center of Toledo (CCN 365030). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/concord-care-center-of-toledo-toledo-oh-365030/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Concord Care Center of Toledo last inspected?
- The latest inspection with a citation in the CMS record was on 20 Mar 2026. It was a complaint investigation. It gave 1 citation. The standard survey before the last one was on 7 Dec 2022.
- Who operates Concord Care Center of Toledo?
- The CMS record gives the ownership type as for-profit, corporation. CMS lists the home in the chain AOM Healthcare. The CMS ownership file names no organisation for this home. This site does not show the names of persons.
- Is Concord Care Center of Toledo a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 5 homes in Ohio as Special Focus Facilities and 25 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.