New Hampshire › Merrimack County › Concord
Harris Hill Center, Genesis Healthcare
20 Maitland Street, Concord, NH 03301
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 85 beds, Harris Hill Center, Genesis Healthcare serves Concord in Merrimack County, New Hampshire and has taken Medicare and Medicaid residents since 1996.
CMS gives it 2 of 5 stars overall, below the New Hampshire median of 3; the health inspection rating is 2, staffing 2 and quality measures 3.
Inspectors recorded 16 health deficiencies across the three most recent survey cycles (7, 5, 4 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 18.8 per 100 beds, more than the state median of 13.1.
CMS lists 1 penalty in the period covered: fines totalling $16K.
Reported nurse staffing is 3.4 hours per resident per day (0.7 RN), close to the New Hampshire median of 3.6; nursing staff turnover is 50.7%.
Compared with county, state and nation
| Measure | This facility | Merrimack Co. median | New Hampshire median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 16 | 16 | 12 | 28.7 |
| Citations per 100 beds | 18.8 | 18.8 | 13.1 | 26.8 |
| Total nurse hours per resident day | 3.4 | 3.8 | 3.6 | 3.9 |
| RN hours per resident day | 0.7 | 0.7 | 0.7 | 0.7 |
| Nursing staff turnover | 50.7% | 67.5% | 43.6% | 45.8% |
| Fines listed | $15,646 | $12,982 | $0 | — |
County and state figures are medians across facilities (7 in the county, 73 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: New Hampshire average per facility for the same cycle, as published by CMS. Standard health survey dates: 15 Apr 2026, 21 Mar 2025.
Severity mix: J ×1 D ×15
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 15 Apr 2026 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 15 May 2026 |
| 15 Apr 2026 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Standard survey | 15 May 2026 |
| 15 Apr 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 12 May 2026 |
| 15 Apr 2026 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 15 May 2026 |
| 15 Apr 2026 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 15 May 2026 |
| 15 Apr 2026 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | D | Standard survey | 4 May 2026 |
| 15 Apr 2026 | F0908 | Keep all essential equipment working safely. | D | Standard survey | 15 May 2026 |
| 21 Mar 2025 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 13 Apr 2025 |
| 21 Mar 2025 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 14 Apr 2025 |
| 21 Mar 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 9 Apr 2025 |
| 21 Mar 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 9 Apr 2025 |
| 21 Mar 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 9 Apr 2025 |
| 4 Jun 2024 | F0880 | Provide and implement an infection prevention and control program. | J | Complaint investigation | 29 May 2024 |
| 29 Feb 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 29 Mar 2024 |
| 29 Feb 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 29 Mar 2024 |
| 29 Feb 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 29 Mar 2024 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 4 Jun 2024 | Fine | $15,646 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the New Hampshire average. Turnover: nursing staff 50.7%, RNs 82.4%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | New Hampshire median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 34.3% | 22.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.9% | 1.4% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 6.5% | 4.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.4% | 1.2% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 26.7% | 17.7% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.7% | 3.7% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 13.9% | 16.8% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: 20 Maitland Street Operations Llc. Chain: Genesis Healthcare (184 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Genesis Nh Holdings LLC | 5% or greater direct ownership interest | 100% | 04/01/2011 |
| Fc-Gen Operations Investment LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Gen Operations I LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 04/01/2011 |
| Genesis Healthcare Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Healthcare LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 04/01/2011 |
| Genesis Holdings LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Operations LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 04/01/2011 |
| Ghc Holdings LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 04/01/2011 |
| Sun Healthcare Group Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Operations LLC | Adp of the snf | NOT APPLICABLE | 03/09/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Merrimack County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Merrimack County Nursing Home | Boscawen | 290 | 3 | 2 | 5 | 12 | 4.1 | $16K | 25 Mar 2026 |
| Presidential Oaks | Concord | 85 | 3 | 2 | 3 | 16 | 18.8 | — | 30 Jan 2026 |
| Epsom Healthcare Center | Epsom | 108 | 2 | 2 | 3 | 12 | 11.1 | — | 12 Mar 2026 |
| Havenwood-Heritage Heights | Concord | 70 | 2 | 2 | 4 | 7 | 10.0 | — | 22 Apr 2026 |
| Mountain Ridge Center, Genesis HealthcareSFF Candidate | Franklin | 86 | 1 | 1 | 1 | 19 | 22.1 | $39K | 29 May 2026 |
| Pleasant View CenterSFF | Concord | 176 | — | — | — | 47 | 26.7 | $13K | 4 Jun 2026 |
All 7 facilities in Merrimack County
Questions and answers
How many deficiencies has Harris Hill Center, Genesis Healthcare been cited for?
16 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The New Hampshire median is 12 per facility.
Has Harris Hill Center, Genesis Healthcare been fined?
Yes. CMS lists fines totalling $16K in the period covered.
How does staffing at Harris Hill Center, Genesis Healthcare compare?
Reported total nurse staffing is 3.4 hours per resident per day against a New Hampshire median of 3.6 and a national average of 3.9.
Who operates Harris Hill Center, Genesis Healthcare?
It is part of the Genesis Healthcare chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Genesis Nh Holdings LLC, Fc-Gen Operations Investment LLC and Gen Operations I LLC. Individual owners and managers are not listed on this site.
When was Harris Hill Center, Genesis Healthcare last inspected?
The most recent survey or investigation in the CMS record is dated 15 Apr 2026; the most recent standard health survey was 15 Apr 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.