New Hampshire › Merrimack County › Franklin
Mountain Ridge Center, Genesis Healthcare
7 Baldwin Street, Franklin, NH 03235
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Mountain Ridge Center, Genesis Healthcare is a For-profit, limited liability company nursing home in Franklin, New Hampshire, certified for 86 beds and caring for about 60 residents a day.
CMS gives it 1 of 5 stars overall, below the New Hampshire median of 3; the health inspection rating is 1, staffing 1 and quality measures 1.
Inspectors recorded 19 health deficiencies across the three most recent survey cycles (6, 11, 2 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 22.1 per 100 beds, more than the state median of 13.1.
CMS lists 1 penalty in the period covered: fines totalling $39K.
Reported nurse staffing is 3.4 hours per resident per day (0.7 RN), close to the New Hampshire median of 3.6; nursing staff turnover is 67.5%.
CMS flags that the facility is a Special Focus Facility candidate.
Compared with county, state and nation
| Measure | This facility | Merrimack Co. median | New Hampshire median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 19 | 16 | 12 | 28.7 |
| Citations per 100 beds | 22.1 | 18.8 | 13.1 | 26.8 |
| Total nurse hours per resident day | 3.4 | 3.8 | 3.6 | 3.9 |
| RN hours per resident day | 0.7 | 0.7 | 0.7 | 0.7 |
| Nursing staff turnover | 67.5% | 67.5% | 43.6% | 45.8% |
| Fines listed | $38,842 | $12,982 | $0 | — |
County and state figures are medians across facilities (7 in the county, 73 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: New Hampshire average per facility for the same cycle, as published by CMS. Standard health survey dates: 29 May 2026, 17 Apr 2025.
Severity mix: J ×1 D ×14 E ×1 F ×1 B ×1 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 29 May 2026 | F0880 | Provide and implement an infection prevention and control program. | J | Standard survey | 20 Jun 2026 |
| 29 May 2026 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | E | Standard survey | 26 Jun 2026 |
| 29 May 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 22 Jul 2026 |
| 29 May 2026 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 22 Jul 2026 |
| 29 May 2026 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 22 Jul 2026 |
| 29 May 2026 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Standard survey | 22 Jul 2026 |
| 20 Jun 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | F | Complaint investigation | 5 Aug 2025 |
| 20 Jun 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 5 Aug 2025 |
| 20 Jun 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Complaint investigation | 5 Aug 2025 |
| 20 Jun 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Complaint investigation | 5 Aug 2025 |
| 20 Jun 2025 | F0770 | Provide timely, quality laboratory services/tests to meet the needs of residents. | D | Complaint investigation | 5 Aug 2025 |
| 20 Jun 2025 | F0838 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | C | Complaint investigation | 5 Aug 2025 |
| 17 Apr 2025 | F0553 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. | D | Standard survey | 15 May 2025 |
| 17 Apr 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 28 May 2025 |
| 17 Apr 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | D | Complaint investigation | 12 May 2025 |
| 17 Apr 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 13 May 2025 |
| 17 Apr 2025 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | B | Standard survey | 20 May 2025 |
| 27 Jun 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 8 Aug 2024 |
| 27 Jun 2024 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 9 Aug 2024 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 29 May 2026 | Fine | $38,842 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the New Hampshire average. Turnover: nursing staff 67.5%, RNs 61.5%; 3 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | New Hampshire median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 34.7% | 22.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.4% | 0.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 3.6% | 1.4% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.3% | 4.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 3.9% | 1.2% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 26.5% | 17.7% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 10.8% | 3.7% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 19.7% | 16.8% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: 7 Baldwin Street Operations Llc. Chain: Genesis Healthcare (184 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Genesis Nh Holdings LLC | 5% or greater direct ownership interest | 100% | 04/01/2011 |
| Fc-Gen Operations Investment LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Gen Operations I LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Healthcare Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Healthcare LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Holdings LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Operations LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Ghc Holdings LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Sun Healthcare Group Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Healthcare LLC | Operational/managerial control | NOT APPLICABLE | 04/01/2011 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Merrimack County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Merrimack County Nursing Home | Boscawen | 290 | 3 | 2 | 5 | 12 | 4.1 | $16K | 25 Mar 2026 |
| Presidential Oaks | Concord | 85 | 3 | 2 | 3 | 16 | 18.8 | — | 30 Jan 2026 |
| Epsom Healthcare Center | Epsom | 108 | 2 | 2 | 3 | 12 | 11.1 | — | 12 Mar 2026 |
| Harris Hill Center, Genesis Healthcare | Concord | 85 | 2 | 2 | 2 | 16 | 18.8 | $16K | 15 Apr 2026 |
| Havenwood-Heritage Heights | Concord | 70 | 2 | 2 | 4 | 7 | 10.0 | — | 22 Apr 2026 |
| Pleasant View CenterSFF | Concord | 176 | — | — | — | 47 | 26.7 | $13K | 4 Jun 2026 |
All 7 facilities in Merrimack County
Questions and answers
How many deficiencies has Mountain Ridge Center, Genesis Healthcare been cited for?
19 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The New Hampshire median is 12 per facility.
Has Mountain Ridge Center, Genesis Healthcare been fined?
Yes. CMS lists fines totalling $39K in the period covered.
How does staffing at Mountain Ridge Center, Genesis Healthcare compare?
Reported total nurse staffing is 3.4 hours per resident per day against a New Hampshire median of 3.6 and a national average of 3.9.
Who operates Mountain Ridge Center, Genesis Healthcare?
It is part of the Genesis Healthcare chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Genesis Nh Holdings LLC, Fc-Gen Operations Investment LLC and Gen Operations I LLC. Individual owners and managers are not listed on this site.
When was Mountain Ridge Center, Genesis Healthcare last inspected?
The most recent survey or investigation in the CMS record is dated 29 May 2026; the most recent standard health survey was 29 May 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.