New Hampshire › Merrimack County › Concord
Havenwood-Heritage Heights
33 Christian Avenue, Concord, NH 03301
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 70 beds, Havenwood-Heritage Heights serves Concord in Merrimack County, New Hampshire and has taken Medicare and Medicaid residents since 1969.
CMS gives it 2 of 5 stars overall, below the New Hampshire median of 3; the health inspection rating is 2, staffing 4 and quality measures 4.
Inspectors recorded 7 health deficiencies across the three most recent survey cycles (2, 2, 3 by cycle, most recent first), none at the actual-harm level. That is 10.0 per 100 beds, fewer than the state median of 13.1.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 5.2 hours per resident per day (1.0 RN), above the New Hampshire median of 3.6.
Compared with county, state and nation
| Measure | This facility | Merrimack Co. median | New Hampshire median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 7 | 16 | 12 | 28.7 |
| Citations per 100 beds | 10.0 | 18.8 | 13.1 | 26.8 |
| Total nurse hours per resident day | 5.2 | 3.8 | 3.6 | 3.9 |
| RN hours per resident day | 1.0 | 0.7 | 0.7 | 0.7 |
| Nursing staff turnover | — | 67.5% | 43.6% | 45.8% |
| Fines listed | $0 | $12,982 | $0 | — |
County and state figures are medians across facilities (7 in the county, 73 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: New Hampshire average per facility for the same cycle, as published by CMS. Standard health survey dates: 22 Apr 2026, 13 Mar 2025.
Severity mix: D ×2 E ×2 F ×2 B ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 22 Apr 2026 | F0851 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. | F | Standard survey | 28 May 2026 |
| 22 Apr 2026 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 28 May 2026 |
| 13 Mar 2025 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Standard survey | 18 Apr 2025 |
| 13 Mar 2025 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 27 Mar 2025 |
| 22 Feb 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 3 Apr 2024 |
| 22 Feb 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 8 Apr 2024 |
| 22 Feb 2024 | F0637 | Assess the resident when there is a significant change in condition | B | Standard survey | 27 Mar 2024 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the New Hampshire average. Turnover: nursing staff —, RNs —; — administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | New Hampshire median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 24.4% | 22.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 2.1% | 0.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.3% | 1.4% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 9.5% | 4.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.0% | 1.2% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 14.3% | 17.7% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.5% | 3.7% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 24.8% | 16.8% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: non-profit, corporation. Legal business name: United Church Of Christ Retirement Community Inc.
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Citizens Bank Na | 5% or greater mortgage interest | NOT APPLICABLE | 11/01/2013 |
| Citizens Funding Corporation | 5% or greater mortgage interest | NOT APPLICABLE | 08/25/2016 |
| New Hampshire Health and Education Facilities Authority | 5% or greater mortgage interest | NOT APPLICABLE | 11/01/2013 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Merrimack County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Merrimack County Nursing Home | Boscawen | 290 | 3 | 2 | 5 | 12 | 4.1 | $16K | 25 Mar 2026 |
| Presidential Oaks | Concord | 85 | 3 | 2 | 3 | 16 | 18.8 | — | 30 Jan 2026 |
| Epsom Healthcare Center | Epsom | 108 | 2 | 2 | 3 | 12 | 11.1 | — | 12 Mar 2026 |
| Harris Hill Center, Genesis Healthcare | Concord | 85 | 2 | 2 | 2 | 16 | 18.8 | $16K | 15 Apr 2026 |
| Mountain Ridge Center, Genesis HealthcareSFF Candidate | Franklin | 86 | 1 | 1 | 1 | 19 | 22.1 | $39K | 29 May 2026 |
| Pleasant View CenterSFF | Concord | 176 | — | — | — | 47 | 26.7 | $13K | 4 Jun 2026 |
All 7 facilities in Merrimack County
Questions and answers
How many deficiencies has Havenwood-Heritage Heights been cited for?
7 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The New Hampshire median is 12 per facility.
Has Havenwood-Heritage Heights been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Havenwood-Heritage Heights compare?
Reported total nurse staffing is 5.2 hours per resident per day against a New Hampshire median of 3.6 and a national average of 3.9.
Who operates Havenwood-Heritage Heights?
Ownership type is non-profit, corporation. Individual owners and managers are not listed on this site.
When was Havenwood-Heritage Heights last inspected?
The most recent survey or investigation in the CMS record is dated 22 Apr 2026; the most recent standard health survey was 22 Apr 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.