New Hampshire › Merrimack County › Concord
Pleasant View Center
239 Pleasant Street, Concord, NH 03301
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Pleasant View Center, in Concord, New Hampshire, is certified for 176 beds under for-profit, limited liability company ownership.
CMS gives it no overall rating; the health inspection rating is —, staffing — and quality measures —.
Inspectors recorded 47 health deficiencies across the three most recent survey cycles (10, 19, 18 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 26.7 per 100 beds, more than the state median of 13.1.
CMS lists 2 penalties in the period covered: fines totalling $13K.
Reported nurse staffing is 3.8 hours per resident per day (0.7 RN), close to the New Hampshire median of 3.6; nursing staff turnover is 68.0%.
CMS flags that the facility is a Special Focus Facility.
Compared with county, state and nation
| Measure | This facility | Merrimack Co. median | New Hampshire median | US average |
|---|---|---|---|---|
| Overall star rating | — | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 47 | 16 | 12 | 28.7 |
| Citations per 100 beds | 26.7 | 18.8 | 13.1 | 26.8 |
| Total nurse hours per resident day | 3.8 | 3.8 | 3.6 | 3.9 |
| RN hours per resident day | 0.7 | 0.7 | 0.7 | 0.7 |
| Nursing staff turnover | 68.0% | 67.5% | 43.6% | 45.8% |
| Fines listed | $12,982 | $12,982 | $0 | — |
County and state figures are medians across facilities (7 in the county, 73 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: New Hampshire average per facility for the same cycle, as published by CMS. Standard health survey dates: 4 Jun 2026, 12 Jan 2026.
Severity mix: G ×1 D ×34 E ×6 B ×6
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 4 Jun 2026 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 11 Jul 2026 |
| 4 Jun 2026 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 11 Jul 2026 |
| 4 Jun 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 13 Jul 2026 |
| 4 Jun 2026 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 10 Jul 2026 |
| 4 Jun 2026 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 11 Jul 2026 |
| 4 Jun 2026 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 11 Jul 2026 |
| 4 Jun 2026 | F0791 | Provide or obtain dental services for each resident. | D | Standard survey | 11 Jul 2026 |
| 4 Jun 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 11 Jul 2026 |
| 4 Jun 2026 | F0641 | Ensure each resident receives an accurate assessment. | B | Standard survey | 11 Jul 2026 |
| 4 Jun 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | Standard survey | 11 Jul 2026 |
| 12 Jan 2026 | F0553 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. | E | Standard survey | 4 Feb 2026 |
| 12 Jan 2026 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Standard survey | 3 Feb 2026 |
| 12 Jan 2026 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 16 Feb 2026 |
| 12 Jan 2026 | F0635 | Provide doctor's orders for the resident's immediate care at the time the resident was admitted. | D | Standard survey | 26 Jan 2026 |
| 12 Jan 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 5 Feb 2026 |
| 12 Jan 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 16 Feb 2026 |
| 12 Jan 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 16 Feb 2026 |
| 12 Jan 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 4 Feb 2026 |
| 12 Jan 2026 | F0926 | Have policies on smoking. | D | Standard survey | 7 Feb 2026 |
| 3 Jul 2025 | F0881 | Implement a program that monitors antibiotic use. | E | Standard survey | 6 Aug 2025 |
| 3 Jul 2025 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 6 Aug 2025 |
| 3 Jul 2025 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Standard survey | 6 Aug 2025 |
| 3 Jul 2025 | F0635 | Provide doctor's orders for the resident's immediate care at the time the resident was admitted. | D | Standard survey | 6 Aug 2025 |
| 3 Jul 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 6 Aug 2025 |
| 3 Jul 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 7 Aug 2025 |
| 3 Jul 2025 | F0699 | Provide care or services that was trauma informed and/or culturally competent. | D | Standard survey | 6 Aug 2025 |
| 3 Jul 2025 | F0777 | Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results. | D | Complaint investigation | 6 Aug 2025 |
| 3 Jul 2025 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 6 Aug 2025 |
| 3 Jul 2025 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | D | Standard survey | 6 Aug 2025 |
| 3 Jul 2025 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | B | Standard survey | 6 Aug 2025 |
| 3 Jul 2025 | F0637 | Assess the resident when there is a significant change in condition | B | Standard survey | 6 Aug 2025 |
| 26 Feb 2025 | F0760 | Ensure that residents are free from significant medication errors. | G | Complaint investigation | 31 Mar 2025 |
| 26 Feb 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 2 Apr 2025 |
| 26 Feb 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 1 Apr 2025 |
| 26 Feb 2025 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Complaint investigation | 31 Mar 2025 |
| 26 Feb 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 31 Mar 2025 |
| 26 Feb 2025 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | D | Complaint investigation | 20 Mar 2025 |
| 5 Nov 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 3 Dec 2024 |
| 5 Nov 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | B | Complaint investigation | 4 Dec 2024 |
| 24 Sep 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 17 Oct 2024 |
| 24 Sep 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 16 Oct 2024 |
| 25 Jul 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Complaint investigation | 2 Sep 2024 |
| 25 Jul 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Complaint investigation | 29 Aug 2024 |
| 25 Jul 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 28 Aug 2024 |
| 25 Jul 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | B | Complaint investigation | 28 Aug 2024 |
| 28 Mar 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | Complaint investigation | 30 Apr 2024 |
| 28 Mar 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Complaint investigation | 17 Apr 2024 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 26 Feb 2025 | Fine | $8,788 | |
| 11 Dec 2023 | Fine | $4,194 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the New Hampshire average. Turnover: nursing staff 68.0%, RNs 57.7%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | New Hampshire median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 20.2% | 22.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.9% | 0.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 1.4% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 4.0% | 4.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 3.9% | 1.2% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 18.4% | 17.7% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.4% | 3.7% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 16.2% | 16.8% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Pleasant View Operating Group Llc.
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| An Magnolia Opco, LLC | 5% or greater direct ownership interest | 11% | 01/21/2022 |
| Perigrove 1014 LLC | 5% or greater indirect ownership interest | 17% | 01/21/2022 |
| Pleasant View I Realty, LLC | Adp of the snf | NOT APPLICABLE | 02/01/2022 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Merrimack County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Merrimack County Nursing Home | Boscawen | 290 | 3 | 2 | 5 | 12 | 4.1 | $16K | 25 Mar 2026 |
| Presidential Oaks | Concord | 85 | 3 | 2 | 3 | 16 | 18.8 | — | 30 Jan 2026 |
| Epsom Healthcare Center | Epsom | 108 | 2 | 2 | 3 | 12 | 11.1 | — | 12 Mar 2026 |
| Harris Hill Center, Genesis Healthcare | Concord | 85 | 2 | 2 | 2 | 16 | 18.8 | $16K | 15 Apr 2026 |
| Havenwood-Heritage Heights | Concord | 70 | 2 | 2 | 4 | 7 | 10.0 | — | 22 Apr 2026 |
| Mountain Ridge Center, Genesis HealthcareSFF Candidate | Franklin | 86 | 1 | 1 | 1 | 19 | 22.1 | $39K | 29 May 2026 |
All 7 facilities in Merrimack County
Questions and answers
How many deficiencies has Pleasant View Center been cited for?
47 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The New Hampshire median is 12 per facility.
Has Pleasant View Center been fined?
Yes. CMS lists fines totalling $13K in the period covered.
How does staffing at Pleasant View Center compare?
Reported total nurse staffing is 3.8 hours per resident per day against a New Hampshire median of 3.6 and a national average of 3.9.
Who operates Pleasant View Center?
Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include An Magnolia Opco, LLC and Perigrove 1014 LLC. Individual owners and managers are not listed on this site.
When was Pleasant View Center last inspected?
The most recent survey or investigation in the CMS record is dated 4 Jun 2026; the most recent standard health survey was 4 Jun 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.