Hayward Hills Health Care CenterCMS ratings, inspections and fines
- Address
- 1768 B Street, Hayward, CA 94541
- CCN
- 056447
- Ownership type
- For-profit, limited liability company
- Certified beds
- 74
- Chain
- Mariner Health Care
- Residents per day
- 66
- CMS flags
- None in the CMS record
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Hayward Hills Health Care Center an overall rating of 3 of 5 stars. The last standard survey was on 11 Jun 2026. The latest survey cycle has 11 health citations. The median for nursing homes in California is 14. CMS lists no fines for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Changes in the CMS recordFeed of changes in California (RSS)
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Alameda County median | California median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 3 | 4.0 | 3.0 | 3.0 |
| Health inspection rating | 3 | 4.0 | 3.0 | 2.8 |
| Staffing rating | 4 | 4.0 | 3.0 | 2.9 |
| Quality measure rating | 4 | 4.0 | 4.0 | 3.6 |
A median is the middle value of the homes in the group: 69 homes in the county, 1,165 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | California median |
|---|---|---|---|
| Cycle 1 (latest) | 11 Jun 2026 | 11 | 14 |
| Cycle 2 | 16 Aug 2024 | 8 | 14 |
| Cycle 3 | No date | 15 | 15 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | K0 | L0 |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | B0 | C0 |
Survey cycle 1 (latest): 11 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 11 Jun 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 14 Jul 2026 |
| 11 Jun 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Complaint investigation | 14 Jul 2026 |
| 11 Jun 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Complaint investigation | 14 Jul 2026 |
| 11 Jun 2026 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 14 Jul 2026 |
| 11 Jun 2026 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 14 Jul 2026 |
| 11 Jun 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 14 Jul 2026 |
| 11 Jun 2026 | F0813 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | E | Standard survey | 14 Jul 2026 |
| 11 Jun 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 14 Jul 2026 |
| 11 Jun 2026 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 14 Jul 2026 |
| 11 Jun 2026 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Standard survey | 14 Jul 2026 |
| 11 Jun 2026 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | E | Standard survey | 14 Jul 2026 |
Survey cycle 2: 8 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 16 Aug 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 15 Sep 2024 |
| 16 Aug 2024 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 15 Sep 2024 |
| 16 Aug 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 15 Sep 2024 |
| 16 Aug 2024 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | F | Standard survey | 15 Sep 2024 |
| 16 Aug 2024 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Standard survey | 15 Sep 2024 |
| 16 Aug 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 15 Sep 2024 |
| 16 Aug 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 15 Sep 2024 |
| 16 Aug 2024 | F0908 | Keep all essential equipment working safely. | F | Standard survey | 15 Sep 2024 |
Survey cycle 3: 15 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 18 Jul 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation (in dispute review) | 14 Aug 2024 |
| 6 Feb 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 5 Mar 2024 |
| 6 Feb 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 5 Mar 2024 |
| 5 Feb 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 5 Mar 2024 |
| 23 Jun 2022 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 23 Jul 2022 |
| 23 Jun 2022 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 23 Jul 2022 |
| 23 Jun 2022 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | E | Standard survey | 23 Jul 2022 |
| 23 Jun 2022 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 23 Jul 2022 |
| 23 Jun 2022 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 23 Jul 2022 |
| 23 Jun 2022 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 23 Jul 2022 |
| 23 Jun 2022 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Standard survey | 23 Jul 2022 |
| 23 Jun 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 23 Jul 2022 |
| 23 Jun 2022 | F0825 | Provide or get specialized rehabilitative services as required for a resident. | D | Standard survey | 23 Jul 2022 |
| 23 Jun 2022 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 23 Jul 2022 |
| 23 Jun 2022 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Standard survey | 23 Jul 2022 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
CMS lists no fine and no payment denial for this home in its penalties file.
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | California median | California average (CMS) |
|---|---|---|---|
| All nurse staff | 4.21 | 4.20 | 4.52 |
| Registered nurses (RN) | 0.64 | 0.50 | 0.67 |
| Licensed practical nurses (LPN) | 0.97 | 1.20 | |
| Nurse aides | 2.60 | 2.65 | |
| All nurse staff, weekends | 3.99 | 3.80 | 4.09 |
- Nurse staff turnover in a year
- 56.1%
- Nurse staff turnover, California median
- 36.4%
- RN turnover in a year
- 60.0%
- Administrators who left in a year
- 1
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | California median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 11.2% | 8.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.4% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.4% | 0.7% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.1% | 1.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.0% | 0.8% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 13.7% | 8.6% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 6.4% | 3.6% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 15.2% | 9.1% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, limited liability company
- Legal business name
- Hayward Hills Operating Company, LP
- Chain
- Mariner Health Care (17 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| GC Operating Company LLC | 5% or greater direct ownership interest | 9 Dec 2019 | |
| Grancare LLC | 5% or greater direct ownership interest | 21 Dec 2005 | |
| Mariner Health Care Inc | 5% or greater indirect ownership interest | 21 Dec 2015 | |
| MHC Holding Company | 5% or greater indirect ownership interest | 21 Dec 2005 | |
| MHC West Holding Company | 5% or greater indirect ownership interest | 21 Dec 2005 | |
| National Senior Care, Inc. | 5% or greater indirect ownership interest | 21 Dec 2005 | |
| Hayward Hills Operating Company GP LLC | General partnership interest | 21 Dec 2005 | |
| GC Operating Company LLC | Limited partnership interest | 9 Dec 2019 |
The site shows organisations only. It does not show the names of persons.
Other homes in Alameda County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Sage Post Acute | Hayward | 3 of 5 | 11 | $4,938 | 14 Aug 2025 | |
| Hayward Gardens Post Acute | Hayward | 5 of 5 | 9 | $0 | 7 May 2026 | |
| Canyon Creek Post-Acute | Castro Valley | 4 of 5 | 8 | $0 | 1 Nov 2024 | |
| Baywood Court Health Center | Castro Valley | 5 of 5 | 4 | $0 | 11 Oct 2024 | |
| Vista Post Acute | Hayward | 4 of 5 | 6 | $0 | 30 Jan 2025 | |
| We Care Skilled Nursing Facility | Hayward | 5 of 5 | 11 | $0 | 28 Feb 2025 | |
| Bethesda Home | Hayward | 3 of 5 | 7 | $0 | 25 Oct 2024 | |
| St Anthony Care Center | Hayward | 5 of 5 | 4 | $51,355 | 24 Oct 2024 | |
| Serenethos Care Center, LLC | Hayward | 5 of 5 | 3 | $0 | 20 Jun 2025 | |
| East Bay Post-Acute | Castro Valley | 2 of 5 | 18 | $0 | 17 Nov 2025 | |
| Valley Pointe Nursing & Rehabilitation Center | Castro Valley | 5 of 5 | 11 | $10,033 | 1 May 2026 | |
| Morton Bakar Center | Hayward | 5 of 5 | 0 | $0 | 18 Sep 2024 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Hayward Hills Health Care Center (CCN 056447). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/hayward-hills-health-care-center-hayward-ca-056447/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Hayward Hills Health Care Center last inspected?
- The latest inspection with a citation in the CMS record was on 11 Jun 2026. It was a standard survey and a complaint investigation. It gave 11 citations. The standard survey before the last one was on 16 Aug 2024.
- Who operates Hayward Hills Health Care Center?
- The CMS record gives the ownership type as for-profit, limited liability company. CMS lists the home in the chain Mariner Health Care. The CMS ownership file names no organisation for operational or managerial control. This site does not show the names of persons.
- Is Hayward Hills Health Care Center a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 5 homes in California as Special Focus Facilities and 31 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.