Heights Rehabilitation and Healthcare Center, TheCMS ratings, inspections and fines
- Address
- 2801 E Royalton Rd, Broadview Heights, OH 44147
- CCN
- 365661
- Ownership type
- For-profit, corporation
- Certified beds
- 149
- Residents per day
- 108
- CMS flags
- No standard survey in more than 2 years
Open the watch listCare Compare record (Medicare.gov)
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Heights Rehabilitation and Healthcare Center, The an overall rating of 1 of 5 stars. The last standard survey was on 14 Sep 2023. The latest survey cycle has 26 health citations. The median for nursing homes in Ohio is 8. CMS lists 1 fine of $183,316 for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Cuyahoga County median | Ohio median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 1 | 3.0 | 3.0 | 3.0 |
| Health inspection rating | 1 | 2.0 | 3.0 | 2.8 |
| Staffing rating | 1 | 2.0 | 2.0 | 2.9 |
| Quality measure rating | 4 | 5.0 | 5.0 | 3.6 |
A median is the middle value of the homes in the group: 92 homes in the county, 922 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Ohio median |
|---|---|---|---|
| Cycle 1 (latest) | 14 Sep 2023 | 26 | 8 |
| Cycle 2 | 30 Jan 2020 | 11 | 8 |
| Cycle 3 | No date | 8 | 8 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | K0 | L0 | |
| Actual harm that is not immediate jeopardy | G0 | H0 | I0 |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | C0 |
Survey cycle 1 (latest): 26 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 9 Jun 2026 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Complaint investigation | 27 Jun 2026 |
| 9 Jun 2026 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 27 Jun 2026 |
| 9 Jun 2026 | F0678 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. | J | Complaint investigation | Past Non-Compliance |
| 9 Jun 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Complaint investigation | 27 Jun 2026 |
| 9 Jun 2026 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 27 Jun 2026 |
| 9 Jun 2026 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 27 Jun 2026 |
| 9 Jun 2026 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Complaint investigation | 27 Jun 2026 |
| 9 Jun 2026 | F0773 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. | D | Complaint investigation | 27 Jun 2026 |
| 9 Jun 2026 | F0800 | Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs. | E | Complaint investigation | 27 Jun 2026 |
| 9 Jun 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Complaint investigation | 27 Jun 2026 |
| 9 Jun 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 27 Jun 2026 |
| 9 Jun 2026 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Complaint investigation | 27 Jun 2026 |
| 9 Jun 2026 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Complaint investigation | 27 Jun 2026 |
| 17 Nov 2025 | F0602 | Protect each resident from the wrongful use of the resident's belongings or money. | E | Complaint investigation | 2 Dec 2025 |
| 17 Nov 2025 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Complaint investigation | 2 Dec 2025 |
| 12 Aug 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 30 Aug 2025 |
| 14 Sep 2023 | F0569 | Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. | D | Standard survey | 1 Nov 2023 |
| 14 Sep 2023 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 1 Nov 2023 |
| 14 Sep 2023 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | B | Standard survey | 5 Oct 2023 |
| 14 Sep 2023 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | B | Standard survey | 5 Oct 2023 |
| 14 Sep 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 1 Nov 2023 |
| 14 Sep 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Standard survey | 1 Nov 2023 |
| 14 Sep 2023 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 1 Nov 2023 |
| 14 Sep 2023 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 1 Nov 2023 |
| 14 Sep 2023 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | E | Standard survey | 1 Nov 2023 |
| 14 Sep 2023 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Standard survey | 1 Nov 2023 |
Survey cycle 2: 11 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 26 Jun 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 12 Jul 2025 |
| 26 Jun 2025 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Complaint investigation | 12 Jul 2025 |
| 9 Sep 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 20 Sep 2024 |
| 30 Jan 2020 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 16 Apr 2020 |
| 30 Jan 2020 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 16 Apr 2020 |
| 30 Jan 2020 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | B | Standard survey | 28 Feb 2020 |
| 30 Jan 2020 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | B | Standard survey | 28 Feb 2020 |
| 30 Jan 2020 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | E | Standard survey | 16 Apr 2020 |
| 30 Jan 2020 | F0808 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. | E | Standard survey | 16 Apr 2020 |
| 30 Jan 2020 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 16 Apr 2020 |
| 30 Jan 2020 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Standard survey | 16 Apr 2020 |
Survey cycle 3: 8 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 4 Apr 2024 | F0583 | Keep residents' personal and medical records private and confidential. | D | Complaint investigation | 17 Apr 2024 |
| 4 Apr 2024 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 17 Apr 2024 |
| 18 Oct 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 1 Nov 2023 |
| 18 Oct 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | J | Complaint investigation | 1 Nov 2023 |
| 18 Oct 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 1 Nov 2023 |
| 27 Sep 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 1 Nov 2023 |
| 8 Nov 2018 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 11 Jan 2019 |
| 8 Nov 2018 | F0791 | Provide or obtain dental services for each resident. | D | Standard survey | 11 Jan 2019 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 14 Sep 2023 | Fine | $183,316 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Ohio median | Ohio average (CMS) |
|---|---|---|---|
| All nurse staff | 3.43 | 3.60 | 3.69 |
| Registered nurses (RN) | 0.83 | 0.60 | 0.64 |
| Licensed practical nurses (LPN) | 0.69 | 0.95 | |
| Nurse aides | 1.92 | 2.09 | |
| All nurse staff, weekends | 3.13 | 3.20 | 3.28 |
- Nurse staff turnover in a year
- 67.3%
- Nurse staff turnover, Ohio median
- 48.5%
- RN turnover in a year
- 81.3%
- Administrators who left in a year
- 1
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Ohio median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 0.6% | 4.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.7% | 0.0% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 0.2% | 3.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.8% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 0.0% | 4.9% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 5.5% | 3.0% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 7.5% | 7.5% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, corporation
- Legal business name
- The Heights Rehabilitation and Healthcare Center LLC
- Chain
- Crown Healthcare Group (9 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Elkins Way LLC | Operational/managerial control | 31 Dec 2022 |
The site shows organisations only. It does not show the names of persons.
Other homes in Cuyahoga County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Oaks of Brecksville | Brecksville | 4 of 5 | 3 | $0 | 23 Jan 2025 | |
| Avenue at Broadview Heights | Broadview Heights | 3 of 5 | 22 | $0 | 7 Nov 2024 | |
| Mt Alverna Home Inc | Parma | 2 of 5 | 9 | $0 | 12 Dec 2024 | |
| Pleasantview Care Center | Parma | 5 of 5 | 5 | $0 | 13 Jun 2024 | |
| North Royalton Post Acute | Parma | 1 of 5 | 13 | $24,007 | 31 Jan 2024 | |
| Pleasant Lake Villa | Parma | 3 of 5 | 8 | $0 | 6 Jun 2024 | |
| Seven Hills Health & Rehab Center | Seven Hills | 2 of 5 | 16 | $57,194 | 7 Jul 2025 | |
| Parma Care Center | Parma | 3 of 5 | 9 | $0 | 28 Jul 2025 | |
| Broadview Multi Care Center | Parma | 3 of 5 | 12 | $0 | 20 Mar 2025 | |
| Aventura at Walton Hills | Walton Hills | 2 of 5 | 8 | $0 | 1 Dec 2025 | |
| Diplomat Healthcare | North Royalton | 2 of 5 | 15 | $11,213 | 10 Oct 2024 | |
| Jennings Hall | Garfield Heights | 3 of 5 | 7 | $0 | 12 Sep 2024 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Heights Rehabilitation and Healthcare Center, The (CCN 365661). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/heights-rehabilitation-and-healthcare-center-the-broadview-heights-oh-365661/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Heights Rehabilitation and Healthcare Center, The last inspected?
- The latest inspection with a citation in the CMS record was on 9 Jun 2026. It was a complaint investigation. It gave 13 citations. The standard survey before the last one was on 30 Jan 2020. CMS marks the last health inspection of this home as more than 2 years old.
- Who operates Heights Rehabilitation and Healthcare Center, The?
- The CMS record gives the ownership type as for-profit, corporation. CMS lists the home in the chain Crown Healthcare Group. The CMS ownership file names Elkins Way LLC for operational or managerial control. This site does not show the names of persons.
- Is Heights Rehabilitation and Healthcare Center, The a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 5 homes in Ohio as Special Focus Facilities and 25 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.