Louisiana › Caddo County › Shreveport
Heritage Manor West
7060 Cottonwood Blvd, Shreveport, LA 71129
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Heritage Manor West is a For-profit, limited liability company nursing home in Shreveport, Louisiana, certified for 140 beds and caring for about 112 residents a day.
CMS gives it 2 of 5 stars overall, equal to the Louisiana median; the health inspection rating is 3, staffing 3 and quality measures 1.
Inspectors recorded 17 health deficiencies across the three most recent survey cycles (8, 7, 2 by cycle, most recent first), none at the actual-harm level. That is 12.1 per 100 beds, fewer than the state median of 18.8.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.8 hours per resident per day (0.3 RN), close to the Louisiana median of 3.6; nursing staff turnover is 42.6%.
Compared with county, state and nation
| Measure | This facility | Caddo Co. median | Louisiana median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 3 | 2 | 3.0 |
| Health citations, 3 cycles | 17 | 17 | 21 | 28.7 |
| Citations per 100 beds | 12.1 | 17.5 | 18.8 | 26.8 |
| Total nurse hours per resident day | 3.8 | 3.7 | 3.6 | 3.9 |
| RN hours per resident day | 0.3 | 0.3 | 0.2 | 0.7 |
| Nursing staff turnover | 42.6% | 47.0% | 47.0% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (22 in the county, 265 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Louisiana average per facility for the same cycle, as published by CMS. Standard health survey dates: 11 Mar 2026, 8 Jan 2025.
Severity mix: D ×8 E ×9
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 11 Mar 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 17 Apr 2026 |
| 11 Mar 2026 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 17 Apr 2026 |
| 11 Mar 2026 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | E | Standard survey | 17 Apr 2026 |
| 11 Mar 2026 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Standard survey | 17 Apr 2026 |
| 11 Mar 2026 | F0640 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | D | Standard survey | 17 Apr 2026 |
| 11 Mar 2026 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 17 Apr 2026 |
| 11 Mar 2026 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 17 Apr 2026 |
| 11 Mar 2026 | F0924 | Put firmly secured handrails on each side of hallways. | D | Standard survey | 17 Apr 2026 |
| 8 Jan 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 31 Jan 2025 |
| 8 Jan 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 31 Jan 2025 |
| 8 Jan 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Standard survey | 31 Jan 2025 |
| 8 Jan 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | E | Standard survey | 31 Jan 2025 |
| 8 Jan 2025 | F0640 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | D | Standard survey | 31 Jan 2025 |
| 10 Dec 2024 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | E | Complaint investigation | 20 Dec 2024 |
| 10 Dec 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 20 Dec 2024 |
| 10 Jan 2024 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | E | Standard survey | 8 Feb 2024 |
| 10 Jan 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 8 Feb 2024 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Louisiana average. Turnover: nursing staff 42.6%, RNs 36.4%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Louisiana median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 15.2% | 17.0% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.5% | 0.9% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 3.7% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.5% | 3.2% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.1% | 2.3% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 18.3% | 16.8% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 6.0% | 4.9% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 9.7% | 21.2% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. CMS groups this facility with 48 facilities under an individual owner's name; this site does not publish people's names, so no chain page is linked. Legal business name: Heritage Manor West Llc.
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Act Investments, LLC | 5% or greater direct ownership interest | 15% | 11/01/2014 |
| Lena Heritage LLC | 5% or greater direct ownership interest | 85% | 11/01/2014 |
| David & Felicia Stallard Child Tr | 5% or greater indirect ownership interest | 5% | 01/01/2014 |
| Gerard and Alison Danos Childrens Tr | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 11/01/2014 |
| Account Management Services Inc | Operational/managerial control | NOT APPLICABLE | 01/01/2010 |
| Administrative Systems Inc | Operational/managerial control | NOT APPLICABLE | 01/01/2010 |
| Lena Heritage LLC | Operational/managerial control | NOT APPLICABLE | 11/01/2014 |
| Pathway Management of Louisiana LLC | Operational/managerial control | NOT APPLICABLE | 11/01/2014 |
| Providence Care LLC | Operational/managerial control | NOT APPLICABLE | 04/07/2020 |
| Provider Professional Services Inc | Operational/managerial control | NOT APPLICABLE | 01/01/2010 |
| Tristar Rehab Inc | Operational/managerial control | NOT APPLICABLE | 01/01/2024 |
| Account Management Services Inc | Adp of the snf | NOT APPLICABLE | 01/01/2010 |
| Administrative Systems Inc | Adp of the snf | NOT APPLICABLE | 01/01/2010 |
| Aria Care Management LLC | Adp of the snf | NOT APPLICABLE | 08/01/2022 |
| Lena Heritage LLC | Adp of the snf | NOT APPLICABLE | 01/01/2025 |
| Pathway Management of Louisiana LLC | Adp of the snf | NOT APPLICABLE | 11/01/2014 |
| Pharmaceutical Consulting Services of America LLC | Adp of the snf | NOT APPLICABLE | 12/31/2010 |
| Providence Care LLC | Adp of the snf | NOT APPLICABLE | 04/07/2020 |
| Provider Professional Services Inc | Adp of the snf | NOT APPLICABLE | 01/01/2010 |
| Tristar Rehab Inc | Adp of the snf | NOT APPLICABLE | 01/01/2024 |
| Verdin Enterprises, LLC | Adp of the snf | NOT APPLICABLE | 11/01/2021 |
| Westwood Manor Nursing & Rehabilitation LLC | Adp of the snf | NOT APPLICABLE | 01/01/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Caddo County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Spring Lake Skilled Nursing and Rehabilitation | Shreveport | 160 | 5 | 4 | 2 | 14 | 8.8 | — | 3 Dec 2025 |
| Harmony House Nursing and Rehabilitation Center, I | Shreveport | 115 | 4 | 5 | 4 | 9 | 7.8 | — | 1 Oct 2025 |
| Heritage Manor of Stratmore Nursing & Rehab Ctr | Shreveport | 142 | 4 | 4 | 3 | 7 | 4.9 | — | 20 May 2026 |
| Heritage Manor South | Shreveport | 145 | 4 | 4 | 3 | 17 | 11.7 | — | 1 Apr 2026 |
| Live Oak | Shreveport | 160 | 4 | 4 | 3 | 17 | 10.6 | — | 25 Jun 2025 |
| Vivian Healthcare Center | Vivian | 95 | 4 | 4 | 3 | 11 | 11.6 | — | 11 May 2026 |
| Willis-Knighton Extended Care Center | Shreveport | 24 | 4 | 5 | 1 | 2 | 8.3 | — | 12 Mar 2025 |
| Garden Park Nursing & Rehab Ctr, LLC | Shreveport | 160 | 3 | 3 | 3 | 15 | 9.4 | — | 10 Sep 2025 |
All 22 facilities in Caddo County
Questions and answers
How many deficiencies has Heritage Manor West been cited for?
17 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Louisiana median is 21 per facility.
Has Heritage Manor West been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Heritage Manor West compare?
Reported total nurse staffing is 3.8 hours per resident per day against a Louisiana median of 3.6 and a national average of 3.9.
Who operates Heritage Manor West?
CMS groups it with other facilities under an individual owner, whose name this site does not publish. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Act Investments, LLC, Lena Heritage LLC and David & Felicia Stallard Child Tr. Individual owners and managers are not listed on this site.
When was Heritage Manor West last inspected?
The most recent survey or investigation in the CMS record is dated 11 Mar 2026; the most recent standard health survey was 11 Mar 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.