New Castle Health and Rehabilitation CenterCMS ratings, inspections and fines
- Address
- 32 Buena Vista Drive, New Castle, DE 19720
- CCN
- 085039
- Ownership type
- For-profit, corporation
- Certified beds
- 120
- Residents per day
- 114
- CMS flags
- Special Focus Facility candidate
Open the watch listCare Compare record (Medicare.gov)
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives New Castle Health and Rehabilitation Center an overall rating of 2 of 5 stars. The last standard survey was on 13 Dec 2025. The latest survey cycle has 13 health citations. The median for nursing homes in Delaware is 9. CMS lists 2 fines with a total of $47,300 for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | New Castle County median | Delaware median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 2 | 3.0 | 3.0 | 3.0 |
| Health inspection rating | 1 | 3.0 | 3.0 | 2.8 |
| Staffing rating | 4 | 4.0 | 4.0 | 2.9 |
| Quality measure rating | 5 | 5.0 | 4.0 | 3.6 |
A median is the middle value of the homes in the group: 25 homes in the county, 44 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Delaware median |
|---|---|---|---|
| Cycle 1 (latest) | 13 Dec 2025 | 13 | 9 |
| Cycle 2 | 26 Nov 2024 | 15 | 12 |
| Cycle 3 | No date | 19 | 10 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | K0 | L0 | |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | B0 | C0 |
Survey cycle 1 (latest): 13 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 13 Dec 2025 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | E | Standard survey | 26 Dec 2025 |
| 13 Dec 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | Standard survey | 26 Dec 2025 |
| 13 Dec 2025 | F0610 | Respond appropriately to all alleged violations. | E | Standard survey | 26 Dec 2025 |
| 13 Dec 2025 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 26 Dec 2025 |
| 13 Dec 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Standard survey | 26 Dec 2025 |
| 13 Dec 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 26 Dec 2025 |
| 13 Dec 2025 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | J | Standard survey | 26 Dec 2025 |
| 13 Dec 2025 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Standard survey | 26 Dec 2025 |
| 13 Dec 2025 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 26 Dec 2025 |
| 13 Dec 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 26 Dec 2025 |
| 13 Dec 2025 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 26 Dec 2025 |
| 13 Dec 2025 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 26 Dec 2025 |
| 13 Dec 2025 | F0909 | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. | D | Standard survey | 26 Dec 2025 |
Survey cycle 2: 15 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 6 May 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 27 May 2025 |
| 6 May 2025 | F0627 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. | D | Complaint investigation | 27 May 2025 |
| 6 May 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 27 May 2025 |
| 6 May 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 27 May 2025 |
| 6 May 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 27 May 2025 |
| 26 Nov 2024 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 7 Jan 2025 |
| 26 Nov 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Complaint investigation | 7 Jan 2025 |
| 26 Nov 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 7 Jan 2025 |
| 26 Nov 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 7 Jan 2025 |
| 26 Nov 2024 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 7 Jan 2025 |
| 26 Nov 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 7 Jan 2025 |
| 26 Nov 2024 | F0691 | Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. | D | Standard survey | 7 Jan 2025 |
| 26 Nov 2024 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Standard survey | 7 Jan 2025 |
| 26 Nov 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 7 Jan 2025 |
| 26 Nov 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 7 Jan 2025 |
Survey cycle 3: 19 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 1 Feb 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 8 Mar 2024 |
| 1 Feb 2024 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Complaint investigation | 8 Mar 2024 |
| 1 Feb 2024 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | E | Standard survey | 8 Mar 2024 |
| 1 Feb 2024 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Standard survey | 8 Mar 2024 |
| 1 Feb 2024 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 8 Mar 2024 |
| 1 Feb 2024 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 8 Mar 2024 |
| 1 Feb 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 8 Mar 2024 |
| 1 Feb 2024 | F0660 | Plan the resident's discharge to meet the resident's goals and needs. | D | Complaint investigation | 8 Mar 2024 |
| 1 Feb 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 8 Mar 2024 |
| 1 Feb 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 8 Mar 2024 |
| 1 Feb 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Complaint investigation | 8 Mar 2024 |
| 1 Feb 2024 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Complaint investigation | 8 Mar 2024 |
| 1 Feb 2024 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Standard survey | 8 Mar 2024 |
| 1 Feb 2024 | F0712 | Ensure that the resident and his/her doctor meet face-to-face at all required visits. | E | Standard survey | 8 Mar 2024 |
| 1 Feb 2024 | F0730 | Observe each nurse aide's job performance and give regular training. | E | Standard survey | 8 Mar 2024 |
| 1 Feb 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 8 Mar 2024 |
| 1 Feb 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 8 Mar 2024 |
| 1 Feb 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 8 Mar 2024 |
| 1 Feb 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Complaint investigation | 8 Mar 2024 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 13 Dec 2025 | Fine | $28,776 | |
| 6 May 2025 | Fine | $18,524 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Delaware median | Delaware average (CMS) |
|---|---|---|---|
| All nurse staff | 3.82 | 3.90 | 4.35 |
| Registered nurses (RN) | 0.98 | 0.80 | 0.97 |
| Licensed practical nurses (LPN) | 0.70 | 0.98 | |
| Nurse aides | 2.14 | 2.40 | |
| All nurse staff, weekends | 3.44 | 3.60 | 3.89 |
- Nurse staff turnover in a year
- 45.6%
- Nurse staff turnover, Delaware median
- 41.7%
- RN turnover in a year
- 55.2%
- Administrators who left in a year
- 0
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Delaware median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 4.5% | 11.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.3% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.7% | 1.2% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.6% | 2.8% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.8% | 0.5% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 6.7% | 14.5% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 5.2% | 3.4% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 16.4% | 10.3% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, corporation
- Legal business name
- New Castle Health & Rehabilitation Center LLC
- Chain
- Saber Healthcare Group (126 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Saber Governance LLC | Operational/managerial control | 1 Sep 2019 | |
| SHG Management LLC | Operational/managerial control | 1 Sep 2019 | |
| B&B Reimbursement Consulting Inc. | Adp of the snf | 19 Jun 2019 | |
| Citrin Cooperman Advisors LLC | Adp of the snf | 1 Aug 2018 | |
| New Castle Re Group LLC | Adp of the snf | 2 May 2022 | |
| Saber Governance LLC | Adp of the snf | 1 Sep 2019 | |
| Saber Healthcare Group LLC | Adp of the snf | 1 Aug 2018 | |
| SHG Management LLC | Adp of the snf | 1 Sep 2019 | |
| SHG Rez LLC | Adp of the snf | 7 Jan 2026 | |
| Ziegler Financing Corporation | Adp of the snf | 2 May 2022 |
The site shows organisations only. It does not show the names of persons.
Other homes in New Castle County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Jeanne Jugan Residence | Newark | 5 of 5 | 4 | $0 | 10 Apr 2026 | |
| Excelcare at Newark LLC | Newark | 2 of 5 | 12 | $29,309 | 1 Apr 2026 | |
| Cadia Rehabilitation Pike Creek | Wilmington | 4 of 5 | 6 | $105,729 | 15 May 2026 | |
| Coral Springs Rehab & Healthcare | Wilmington | 2 of 5 | 8 | $99,184 | 8 Dec 2025 | |
| Exceptional Care for Children | Newark | 5 of 5 | 2 | $0 | 19 May 2026 | |
| Encore at ParksideSpecial Focus candidate | Newark | 2 of 5 | 28 | $56,814 | 12 Jan 2026 | |
| Complete Care at Hillside LLC | Wilmington | 4 of 5 | 20 | $0 | 6 Feb 2025 | |
| Newark Manor Nursing Home | Newark | 3 of 5 | 10 | $0 | 11 Jan 2024 | |
| Regency Healthcare & Rehab Center | Wilmington | 4 of 5 | 2 | $77,867 | 1 Jul 2025 | |
| Excelcare at Wilmington LLC | Wilmington | 3 of 5 | 3 | $38,290 | 13 Mar 2025 | |
| Pike Creek Nursing & Rehabilitation CenterSpecial Focus candidate | Wilmington | 2 of 5 | 32 | $484,596 | 10 Sep 2024 | |
| Gilpin Hall | Wilmington | 3 of 5 | 11 | $0 | 29 Aug 2025 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of New Castle Health and Rehabilitation Center (CCN 085039). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/new-castle-health-and-rehabilitation-center-new-castle-de-085039/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was New Castle Health and Rehabilitation Center last inspected?
- The latest inspection with a citation in the CMS record was on 13 Dec 2025. It was a standard survey. It gave 13 citations. The standard survey before the last one was on 26 Nov 2024.
- Who operates New Castle Health and Rehabilitation Center?
- The CMS record gives the ownership type as for-profit, corporation. CMS lists the home in the chain Saber Healthcare Group. The CMS ownership file names Saber Governance LLC and SHG Management LLC for operational or managerial control. This site does not show the names of persons.
- What does the Special Focus status mean for New Castle Health and Rehabilitation Center?
- CMS lists the home as a Special Focus Facility candidate. The state selects its next Special Focus Facility from the candidates. CMS lists 1 home in Delaware as a Special Focus Facility and 5 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.