Newport News Nursing & RehabCMS ratings, inspections and fines
- Address
- 12997 Nettles Drive, Newport News, VA 23602
- CCN
- 495340
- Ownership type
- For-profit, limited liability company
- Certified beds
- 102
- Chain
- Avardis Health
- Residents per day
- 94
- CMS flags
- CMS abuse icon
Open the watch listCare Compare record (Medicare.gov)
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Newport News Nursing & Rehab an overall rating of 1 of 5 stars. The last standard survey was on 10 Mar 2026. The latest survey cycle has 27 health citations. The median for nursing homes in Virginia is 11. CMS lists 1 fine of $97,124 for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Newport News city median | Virginia median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 1 | 2.0 | 3.0 | 3.0 |
| Health inspection rating | 1 | 2.0 | 3.0 | 2.8 |
| Staffing rating | 1 | 1.0 | 2.0 | 2.9 |
| Quality measure rating | 3 | 5.0 | 4.0 | 3.6 |
A median is the middle value of the homes in the group: 6 homes in the county, 289 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Virginia median |
|---|---|---|---|
| Cycle 1 (latest) | 10 Mar 2026 | 27 | 11 |
| Cycle 2 | 1 Sep 2022 | 28 | 10 |
| Cycle 3 | No date | 16 | 10 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | L0 | |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | B0 |
Survey cycle 1 (latest): 27 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 30 Apr 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 11 Jun 2026 |
| 10 Mar 2026 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 3 Jun 2026 |
| 10 Mar 2026 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 3 Jun 2026 |
| 10 Mar 2026 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 17 Apr 2026 |
| 10 Mar 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 3 Jun 2026 |
| 10 Mar 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Complaint investigation | 13 Jun 2025 |
| 10 Mar 2026 | F0606 | Not hire anyone with a finding of abuse, neglect, exploitation, or theft. | D | Standard survey | 17 Apr 2026 |
| 10 Mar 2026 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | K | Standard survey | 17 Apr 2026 |
| 10 Mar 2026 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 17 Apr 2026 |
| 10 Mar 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 17 Apr 2026 |
| 10 Mar 2026 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 3 Jun 2026 |
| 10 Mar 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 3 Jun 2026 |
| 10 Mar 2026 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 3 Jun 2026 |
| 10 Mar 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 17 Apr 2026 |
| 10 Mar 2026 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Standard survey | 17 Apr 2026 |
| 10 Mar 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | K | Standard survey | 17 Apr 2026 |
| 10 Mar 2026 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 17 Apr 2026 |
| 10 Mar 2026 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 17 Apr 2026 |
| 10 Mar 2026 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 17 Apr 2026 |
| 10 Mar 2026 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 3 Jun 2026 |
| 10 Mar 2026 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 3 Jun 2026 |
| 10 Mar 2026 | F0800 | Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs. | D | Standard survey | 17 Apr 2026 |
| 10 Mar 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 17 Apr 2026 |
| 10 Mar 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 3 Jun 2026 |
| 10 Mar 2026 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Standard survey | 17 Apr 2026 |
| 10 Mar 2026 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | E | Standard survey | 17 Apr 2026 |
| 10 Mar 2026 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | K | Standard survey | 3 Jun 2026 |
Survey cycle 2: 28 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 7 Nov 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 13 Dec 2024 |
| 7 Nov 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 13 Dec 2024 |
| 7 Nov 2024 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | D | Complaint investigation | 13 Dec 2024 |
| 1 Sep 2022 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 16 Oct 2022 |
| 1 Sep 2022 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | C | Standard survey | 16 Oct 2022 |
| 1 Sep 2022 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 16 Oct 2022 |
| 1 Sep 2022 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 16 Oct 2022 |
| 1 Sep 2022 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 16 Oct 2022 |
| 1 Sep 2022 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 16 Oct 2022 |
| 1 Sep 2022 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 16 Oct 2022 |
| 1 Sep 2022 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Standard survey | 16 Oct 2022 |
| 1 Sep 2022 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 16 Oct 2022 |
| 1 Sep 2022 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | G | Standard survey | 16 Oct 2022 |
| 1 Sep 2022 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 16 Oct 2022 |
| 1 Sep 2022 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Standard survey | 16 Oct 2022 |
| 1 Sep 2022 | F0732 | Post nurse staffing information every day. | D | Standard survey | 16 Oct 2022 |
| 1 Sep 2022 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | E | Standard survey | 16 Oct 2022 |
| 1 Sep 2022 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 16 Oct 2022 |
| 1 Sep 2022 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 16 Oct 2022 |
| 1 Sep 2022 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 16 Oct 2022 |
| 1 Sep 2022 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | F | Standard survey | 16 Oct 2022 |
| 1 Sep 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 16 Oct 2022 |
| 1 Sep 2022 | F0881 | Implement a program that monitors antibiotic use. | D | Standard survey | 16 Oct 2022 |
| 1 Sep 2022 | F0882 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | D | Standard survey | 16 Oct 2022 |
| 1 Sep 2022 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 16 Oct 2022 |
| 1 Sep 2022 | F0885 | Report COVID19 data to residents and families. | D | Standard survey | 16 Oct 2022 |
| 1 Sep 2022 | F0908 | Keep all essential equipment working safely. | E | Standard survey | 16 Oct 2022 |
| 1 Sep 2022 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | D | Standard survey | 16 Oct 2022 |
Survey cycle 3: 16 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 28 Jan 2020 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 12 Mar 2020 |
| 28 Jan 2020 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 12 Mar 2020 |
| 28 Jan 2020 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 12 Mar 2020 |
| 28 Jan 2020 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 12 Mar 2020 |
| 28 Jan 2020 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | E | Standard survey | 12 Mar 2020 |
| 28 Jan 2020 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 12 Mar 2020 |
| 28 Jan 2020 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 12 Mar 2020 |
| 28 Jan 2020 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Standard survey | 12 Mar 2020 |
| 28 Jan 2020 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 12 Mar 2020 |
| 28 Jan 2020 | F0694 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | Standard survey | 12 Mar 2020 |
| 28 Jan 2020 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | Standard survey | 12 Mar 2020 |
| 28 Jan 2020 | F0732 | Post nurse staffing information every day. | C | Standard survey | 12 Mar 2020 |
| 28 Jan 2020 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 12 Mar 2020 |
| 28 Jan 2020 | F0814 | Dispose of garbage and refuse properly. | D | Standard survey | 12 Mar 2020 |
| 28 Jan 2020 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 12 Mar 2020 |
| 28 Jan 2020 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 12 Mar 2020 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 10 Mar 2026 | Fine | $97,124 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Virginia median | Virginia average (CMS) |
|---|---|---|---|
| All nurse staff | 2.95 | 3.40 | 3.76 |
| Registered nurses (RN) | 0.30 | 0.50 | 0.69 |
| Licensed practical nurses (LPN) | 1.06 | 1.00 | |
| Nurse aides | 1.58 | 2.07 | |
| All nurse staff, weekends | 2.29 | 3.00 | 3.29 |
- Nurse staff turnover in a year
- 61.9%
- Nurse staff turnover, Virginia median
- 48.3%
- RN turnover in a year
- 61.5%
- Administrators who left in a year
- 4
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 21.9% | 13.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.0% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.3% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.6% | 3.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 3.1% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 13.9% | 14.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 6.0% | 4.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 22.0% | 13.3% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, limited liability company
- Legal business name
- 12997 Nettles Drive Opco LLC
- Chain
- Avardis Health (38 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Newport News Parentco LLC | 5% or greater direct ownership interest | 100% | 1 May 2025 |
| Tidewater Holdco LLC | 5% or greater indirect ownership interest | 1 May 2025 | |
| Vaop Holdco LLC | 5% or greater indirect ownership interest | 1 May 2025 | |
| SNF Mgr LLC | Operational/managerial control | 1 May 2025 | |
| SNF Mgr LLC | Adp of the snf | 20 Apr 2025 |
The site shows organisations only. It does not show the names of persons.
Other homes in Newport News city
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Riverside Lifelong H & R Warwick Forest | Newport News | 1 of 5 | 33 | $10,358 | 8 Dec 2023 | |
| Old Dominion Rehabilitation and Nursing | Newport News | 1 of 5 | 16 | $368,040 | 20 Feb 2026 | |
| The Chesapeake | Newport News | 3 of 5 | 12 | $0 | 4 Dec 2025 | |
| Newport Post Acute | Newport News | 4 of 5 | 10 | $0 | 19 Mar 2025 | |
| Atlantic View Post Acute | Newport News | 2 of 5 | 16 | $0 | 1 Dec 2022 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Virginia Department of Health: file a complaintThe complaint page of the State Survey Agency for Virginia, from the CMS list of agencies.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Newport News Nursing & Rehab (CCN 495340). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/newport-news-nursing-rehab-newport-news-va-495340/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Newport News Nursing & Rehab last inspected?
- The latest inspection with a citation in the CMS record was on 30 Apr 2026. It was a complaint investigation. It gave 1 citation. The standard survey before the last one was on 1 Sep 2022.
- Who operates Newport News Nursing & Rehab?
- The CMS record gives the ownership type as for-profit, limited liability company. CMS lists the home in the chain Avardis Health. The CMS ownership file names SNF Mgr LLC for operational or managerial control. This site does not show the names of persons.
- Is Newport News Nursing & Rehab a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 1 home in Virginia as a Special Focus Facility and 5 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.