Massachusetts › Middlesex County › Medford
Regalcare At Glen Ridge
120 Murray Street, Medford, MA 02155
Overall★★★★★
Health inspection★★★★★
Staffing★★★★★
Quality measures★★★★★
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Regalcare At Glen Ridge, in Medford, Massachusetts, is certified for 164 beds under for-profit, limited liability company ownership and belongs to the Regalcare chain.
CMS gives it 1 of 5 stars overall, below the Massachusetts median of 3; the health inspection rating is 1, staffing 4 and quality measures 2.
Inspectors recorded 78 health deficiencies across the three most recent survey cycles (14, 37, 27 by cycle, most recent first), 11 of them at the actual-harm or immediate-jeopardy level. That is 47.6 per 100 beds, more than the state median of 21.7.
CMS lists 3 penalties in the period covered: fines totalling $286K.
Reported nurse staffing is 3.6 hours per resident per day (0.8 RN), close to the Massachusetts median of 3.7; nursing staff turnover is 27.9%.
78health deficiencies, 3 survey cycles11 at actual harm or worse
$286Kfines listed by CMS3 penalties in period
3.6nurse hours per resident per daystate median 3.7
79%occupancy (residents ÷ beds)130 residents a day
Compared with county, state and nation
| Measure | This facility | Middlesex Co. median | Massachusetts median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 78 | 27 | 27 | 28.7 |
| Citations per 100 beds | 47.6 | 24.7 | 21.7 | 26.8 |
| Total nurse hours per resident day | 3.6 | 3.8 | 3.7 | 3.9 |
| RN hours per resident day | 0.8 | 0.6 | 0.6 | 0.7 |
| Nursing staff turnover | 27.9% | 33.0% | 37.7% | 45.8% |
| Fines listed | $286,020 | $8,512 | $0 | — |
County and state figures are medians across facilities (72 in the county, 341 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Massachusetts average per facility for the same cycle, as published by CMS. Standard health survey dates: 9 Sep 2025, 12 Aug 2024.
Severity mix: G ×8 H ×3 D ×52 E ×10 F ×5
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
Isolated
Pattern
Widespread
Immediate jeopardy
J
K
L
Actual harm
G
H
I
Potential for more than minimal harm
D
E
F
Potential for minimal harm
A
B
C
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 3 Jun 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 26 Jun 2026 |
| 9 Sep 2025 | F0640 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | E | Standard survey | 16 Oct 2025 |
| 9 Sep 2025 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 16 Oct 2025 |
| 9 Sep 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 16 Oct 2025 |
| 9 Sep 2025 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Standard survey | 16 Oct 2025 |
| 9 Sep 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 16 Oct 2025 |
| 9 Sep 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 16 Oct 2025 |
| 9 Sep 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 16 Oct 2025 |
| 9 Sep 2025 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 16 Oct 2025 |
| 9 Sep 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 16 Oct 2025 |
| 9 Sep 2025 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 16 Oct 2025 |
| 9 Sep 2025 | F0790 | Provide routine and 24-hour emergency dental care for each resident. | D | Standard survey | 16 Oct 2025 |
| 9 Sep 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 16 Oct 2025 |
| 9 Sep 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 16 Oct 2025 |
| 15 Jul 2025 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Complaint investigation | 22 Aug 2025 |
| 30 Oct 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Complaint investigation | 31 Oct 2024 |
| 30 Oct 2024 | F0691 | Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. | G | Complaint investigation | 31 Oct 2024 |
| 12 Aug 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | H | Standard survey | 2 Oct 2024 |
| 12 Aug 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | H | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | H | Standard survey | 2 Oct 2024 |
| 12 Aug 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | G | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | G | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | G | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | G | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 2 Oct 2024 |
| 12 Aug 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Standard survey | 2 Oct 2024 |
| 12 Aug 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Standard survey | 2 Oct 2024 |
| 12 Aug 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 2 Oct 2024 |
| 12 Aug 2024 | F0610 | Respond appropriately to all alleged violations. | D | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 2 Oct 2024 |
| 12 Aug 2024 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 2 Oct 2024 |
| 12 Aug 2024 | F0699 | Provide care or services that was trauma informed and/or culturally competent. | D | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 13 Aug 2024 |
| 12 Aug 2024 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 9 Sep 2024 |
| 26 Oct 2023 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Standard survey | 22 Nov 2023 |
| 26 Oct 2023 | F0865 | Have a plan that describes the process for conducting QAPI and QAA activities. | F | Standard survey | 22 Nov 2023 |
| 26 Oct 2023 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | F | Standard survey | 22 Nov 2023 |
| 26 Oct 2023 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 22 Nov 2023 |
| 26 Oct 2023 | F0881 | Implement a program that monitors antibiotic use. | F | Standard survey | 22 Nov 2023 |
| 26 Oct 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 22 Nov 2023 |
| 26 Oct 2023 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 13 Dec 2023 |
| 26 Oct 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 13 Dec 2023 |
| 26 Oct 2023 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 22 Nov 2023 |
| 26 Oct 2023 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 22 Nov 2023 |
| 26 Oct 2023 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 22 Nov 2023 |
| 26 Oct 2023 | F0610 | Respond appropriately to all alleged violations. | D | Standard survey | 22 Nov 2023 |
| 26 Oct 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 22 Nov 2023 |
| 26 Oct 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 22 Nov 2023 |
| 26 Oct 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 22 Nov 2023 |
| 26 Oct 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 13 Dec 2023 |
| 26 Oct 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 22 Nov 2023 |
| 26 Oct 2023 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 22 Nov 2023 |
| 26 Oct 2023 | F0694 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | Standard survey | 22 Nov 2023 |
| 26 Oct 2023 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 13 Dec 2023 |
| 26 Oct 2023 | F0699 | Provide care or services that was trauma informed and/or culturally competent. | D | Standard survey | 22 Nov 2023 |
| 26 Oct 2023 | F0730 | Observe each nurse aide's job performance and give regular training. | D | Standard survey | 22 Nov 2023 |
| 26 Oct 2023 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 22 Nov 2023 |
| 26 Oct 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 22 Nov 2023 |
| 26 Oct 2023 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Standard survey | 22 Nov 2023 |
| 26 Oct 2023 | F0810 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. | D | Standard survey | 22 Nov 2023 |
| 26 Oct 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 13 Dec 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 30 Oct 2024 | Fine | $73,306 | |
| 12 Aug 2024 | Fine | $197,121 | |
| 26 Oct 2023 | Fine | $15,593 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Massachusetts average. Turnover: nursing staff 27.9%, RNs 40.7%; 2 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Massachusetts median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 20.7% | 15.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.9% | 0.6% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.3% | 1.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 5.0% | 3.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.1% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 15.8% | 14.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.8% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 18.8% | 19.6% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: 120 Murray Opco Llc. Chain: Regalcare (9 facilities).
No organisations are listed in the CMS ownership record for this facility.
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Middlesex County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Aberjona Rehabilitation and Nursing Center | Winchester | 123 | 5 | 5 | 4 | 6 | 4.9 | — | 15 May 2024 |
| Bear Hill Healthcare and Rehabilitation Center | Stoneham | 169 | 5 | 4 | 3 | 27 | 16.0 | $16K | 15 Jan 2026 |
| Bethany Skilled Nursing Facility | Framingham | 169 | 5 | 5 | 5 | 4 | 2.4 | $9K | 26 Sep 2024 |
| Brookhaven At Lexington | Lexington | 49 | 5 | 5 | — | 4 | 8.2 | — | 22 Oct 2024 |
| Campion Health & Wellness, Inc | Weston | 70 | 5 | 5 | 5 | 1 | 1.4 | — | 12 Apr 2023 |
| Care One At Wilmington | Wilmington | 132 | 5 | 5 | 3 | 4 | 3.0 | — | 31 Jul 2025 |
| Carleton-Willard Village Retirement & Nursing Ctr | Bedford | 179 | 5 | 3 | 5 | 11 | 6.1 | $25K | 10 Jun 2025 |
| D'Youville Care For Advanced Therapy | Lowell | 33 | 5 | 5 | 4 | 5 | 15.2 | — | 9 Apr 2024 |
All 72 facilities in Middlesex County
Questions and answers
How many deficiencies has Regalcare At Glen Ridge been cited for?
78 health deficiencies across the three most recent survey cycles, 11 at the actual-harm or immediate-jeopardy level. The Massachusetts median is 27 per facility.
Has Regalcare At Glen Ridge been fined?
Yes. CMS lists fines totalling $286K in the period covered.
How does staffing at Regalcare At Glen Ridge compare?
Reported total nurse staffing is 3.6 hours per resident per day against a Massachusetts median of 3.7 and a national average of 3.9.
Who operates Regalcare At Glen Ridge?
It is part of the Regalcare chain. Ownership type is for-profit, limited liability company. Individual owners and managers are not listed on this site.
When was Regalcare At Glen Ridge last inspected?
The most recent survey or investigation in the CMS record is dated 3 Jun 2026; the most recent standard health survey was 9 Sep 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.