Massachusetts › Hampden County › Holyoke
Regalcare At Holyoke
282 Cabot Street, Holyoke, MA 01040
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Regalcare At Holyoke is a For-profit, limited liability company nursing home in Holyoke, Massachusetts, certified for 102 beds and caring for about 95 residents a day.
CMS gives it 1 of 5 stars overall, below the Massachusetts median of 3; the health inspection rating is 2, staffing 2 and quality measures 1.
Inspectors recorded 44 health deficiencies across the three most recent survey cycles (10, 18, 16 by cycle, most recent first), 2 of them at the actual-harm or immediate-jeopardy level. That is 43.1 per 100 beds, more than the state median of 21.7.
CMS lists 1 penalty in the period covered: fines totalling $13K.
Reported nurse staffing is 3.6 hours per resident per day (0.4 RN), close to the Massachusetts median of 3.7; nursing staff turnover is 48.6%.
Compared with county, state and nation
| Measure | This facility | Hampden Co. median | Massachusetts median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 44 | 27 | 27 | 28.7 |
| Citations per 100 beds | 43.1 | 22.6 | 21.7 | 26.8 |
| Total nurse hours per resident day | 3.6 | 3.7 | 3.7 | 3.9 |
| RN hours per resident day | 0.4 | 0.6 | 0.6 | 0.7 |
| Nursing staff turnover | 48.6% | 44.2% | 37.7% | 45.8% |
| Fines listed | $13,153 | $0 | $0 | — |
County and state figures are medians across facilities (26 in the county, 341 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Massachusetts average per facility for the same cycle, as published by CMS. Standard health survey dates: 25 Jun 2025, 24 May 2024.
Severity mix: G ×2 D ×29 E ×9 F ×2 B ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 25 Jun 2025 | F0641 | Ensure each resident receives an accurate assessment. | E | Standard survey | 31 Jul 2025 |
| 25 Jun 2025 | F0760 | Ensure that residents are free from significant medication errors. | E | Standard survey | 31 Jul 2025 |
| 25 Jun 2025 | F0638 | Assure that each resident’s assessment is updated at least once every 3 months. | D | Standard survey | 31 Jul 2025 |
| 25 Jun 2025 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 31 Jul 2025 |
| 25 Jun 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 31 Jul 2025 |
| 25 Jun 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 31 Jul 2025 |
| 25 Jun 2025 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 31 Jul 2025 |
| 25 Jun 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 31 Jul 2025 |
| 25 Jun 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 31 Jul 2025 |
| 25 Jun 2025 | F0640 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | B | Standard survey | 31 Jul 2025 |
| 23 Oct 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 1 Nov 2024 |
| 24 May 2024 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | F | Standard survey | 21 Jun 2024 |
| 24 May 2024 | F0926 | Have policies on smoking. | F | Standard survey | 21 Jun 2024 |
| 24 May 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Standard survey | 21 Jun 2024 |
| 24 May 2024 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 21 Jun 2024 |
| 24 May 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 21 Jun 2024 |
| 24 May 2024 | F0835 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | E | Standard survey | 21 Jun 2024 |
| 24 May 2024 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Standard survey | 21 Jun 2024 |
| 24 May 2024 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Standard survey | 21 Jun 2024 |
| 24 May 2024 | F0610 | Respond appropriately to all alleged violations. | D | Standard survey | 21 Jun 2024 |
| 24 May 2024 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 21 Jun 2024 |
| 24 May 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 21 Jun 2024 |
| 24 May 2024 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | 21 Jun 2024 |
| 24 May 2024 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 21 Jun 2024 |
| 24 May 2024 | F0730 | Observe each nurse aide's job performance and give regular training. | D | Standard survey | 21 Jun 2024 |
| 24 May 2024 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Standard survey | 21 Jun 2024 |
| 24 May 2024 | F0825 | Provide or get specialized rehabilitative services as required for a resident. | D | Standard survey | 21 Jun 2024 |
| 24 May 2024 | F0641 | Ensure each resident receives an accurate assessment. | B | Standard survey | 21 Jun 2024 |
| 12 Oct 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | G | Complaint investigation | 1 Nov 2023 |
| 12 Oct 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Complaint investigation | 1 Nov 2023 |
| 12 Oct 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 1 Nov 2023 |
| 27 Sep 2023 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Infection control inspection | 6 Oct 2023 |
| 21 Feb 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 23 Mar 2023 |
| 21 Feb 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 23 Mar 2023 |
| 21 Feb 2023 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 23 Mar 2023 |
| 21 Feb 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 23 Mar 2023 |
| 21 Feb 2023 | F0572 | Give residents a notice of rights, rules, services and charges. | D | Standard survey | 23 Mar 2023 |
| 21 Feb 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 23 Mar 2023 |
| 21 Feb 2023 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 23 Mar 2023 |
| 21 Feb 2023 | F0694 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | Standard survey | 23 Mar 2023 |
| 21 Feb 2023 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 23 Mar 2023 |
| 21 Feb 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 23 Mar 2023 |
| 21 Feb 2023 | F0825 | Provide or get specialized rehabilitative services as required for a resident. | D | Standard survey | 23 Mar 2023 |
| 21 Feb 2023 | F0924 | Put firmly secured handrails on each side of hallways. | D | Standard survey | 23 Mar 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 27 Sep 2023 | Fine | $13,153 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Massachusetts average. Turnover: nursing staff 48.6%, RNs 81.8%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Massachusetts median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 20.7% | 15.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 2.0% | 0.6% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 2.8% | 1.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 7.9% | 3.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.8% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 19.2% | 14.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 8.9% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 25.2% | 19.6% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Rc Holyoke Llc. Chain: Regalcare (9 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Rc Opco Holdco LLC | 5% or greater direct ownership interest | 100% | 09/01/2022 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Hampden County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Agawam East Rehab and Nursing | Agawam | 123 | 5 | 4 | 3 | 17 | 13.8 | — | 25 Nov 2025 |
| Care One At Holyoke | Holyoke | 164 | 5 | 5 | 5 | 10 | 6.1 | — | 17 Sep 2025 |
| Loomis Lakeside At Reeds Landing | Springfield | 42 | 5 | 5 | 4 | 8 | 19.0 | — | 18 Nov 2024 |
| Mary'S Meadow At Providence Place | Holyoke | 40 | 5 | 5 | 5 | 4 | 10.0 | — | 27 Aug 2025 |
| Renaissance Manor On Cabot | Holyoke | 61 | 5 | 4 | 4 | 22 | 36.1 | — | 22 Sep 2025 |
| Agawam South Rehab and Nursing | Agawam | 122 | 4 | 3 | 3 | 28 | 23.0 | — | 10 Mar 2026 |
| East Longmeadow Skilled Nursing Center | East Longmeadow | 131 | 4 | 4 | 4 | 30 | 22.9 | — | 22 Jul 2025 |
| Julian J Levitt Family Nursing Home | Longmeadow | 200 | 4 | 3 | 3 | 21 | 10.5 | $11K | 7 May 2025 |
All 26 facilities in Hampden County
Questions and answers
How many deficiencies has Regalcare At Holyoke been cited for?
44 health deficiencies across the three most recent survey cycles, 2 at the actual-harm or immediate-jeopardy level. The Massachusetts median is 27 per facility.
Has Regalcare At Holyoke been fined?
Yes. CMS lists fines totalling $13K in the period covered.
How does staffing at Regalcare At Holyoke compare?
Reported total nurse staffing is 3.6 hours per resident per day against a Massachusetts median of 3.7 and a national average of 3.9.
Who operates Regalcare At Holyoke?
It is part of the Regalcare chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Rc Opco Holdco LLC. Individual owners and managers are not listed on this site.
When was Regalcare At Holyoke last inspected?
The most recent survey or investigation in the CMS record is dated 25 Jun 2025; the most recent standard health survey was 25 Jun 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.