Michigan › Oakland County › Waterford
Regency At Waterford
1901 N Telegraph Rd, Waterford, MI 48328
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Regency At Waterford is a For-profit, corporation nursing home in Waterford, Michigan, certified for 150 beds and caring for about 125 residents a day.
CMS gives it 1 of 5 stars overall, below the Michigan median of 3; the health inspection rating is 1, staffing 4 and quality measures 2.
Inspectors recorded 61 health deficiencies across the three most recent survey cycles (26, 22, 13 by cycle, most recent first), 3 of them at the actual-harm or immediate-jeopardy level. That is 40.7 per 100 beds, more than the state median of 29.4.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 4.0 hours per resident per day (0.8 RN), close to the Michigan median of 3.8; nursing staff turnover is 47.5%.
Compared with county, state and nation
| Measure | This facility | Oakland Co. median | Michigan median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 61 | 49 | 29 | 28.7 |
| Citations per 100 beds | 40.7 | 40.7 | 29.4 | 26.8 |
| Total nurse hours per resident day | 4.0 | 3.9 | 3.8 | 3.9 |
| RN hours per resident day | 0.8 | 0.6 | 0.7 | 0.7 |
| Nursing staff turnover | 47.5% | 53.0% | 44.6% | 45.8% |
| Fines listed | $0 | $36,030 | $0 | — |
County and state figures are medians across facilities (43 in the county, 422 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Michigan average per facility for the same cycle, as published by CMS. Standard health survey dates: 22 May 2025, 12 Jun 2024.
Severity mix: G ×3 D ×30 E ×24 F ×4
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 27 May 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 18 Jun 2026 |
| 14 Jan 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Complaint investigation | 4 Feb 2026 |
| 10 Sep 2025 | F0583 | Keep residents' personal and medical records private and confidential. | D | Complaint investigation | 6 Oct 2025 |
| 22 May 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 26 Jun 2025 |
| 22 May 2025 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | F | Standard survey | 26 Jun 2025 |
| 22 May 2025 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 26 Jun 2025 |
| 22 May 2025 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | F | Standard survey | 26 Jun 2025 |
| 22 May 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 26 Jun 2025 |
| 22 May 2025 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | E | Standard survey | 26 Jun 2025 |
| 22 May 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 26 Jun 2025 |
| 22 May 2025 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | E | Standard survey | 26 Jun 2025 |
| 22 May 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Standard survey | 26 Jun 2025 |
| 22 May 2025 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | E | Standard survey | 26 Jun 2025 |
| 22 May 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Standard survey | 26 Jun 2025 |
| 22 May 2025 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | E | Standard survey | 26 Jun 2025 |
| 22 May 2025 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Standard survey | 26 Jun 2025 |
| 22 May 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 26 Jun 2025 |
| 22 May 2025 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 26 Jun 2025 |
| 22 May 2025 | F0881 | Implement a program that monitors antibiotic use. | E | Standard survey | 26 Jun 2025 |
| 22 May 2025 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 26 Jun 2025 |
| 22 May 2025 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 26 Jun 2025 |
| 22 May 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 26 Jun 2025 |
| 22 May 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 26 Jun 2025 |
| 22 May 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 26 Jun 2025 |
| 22 May 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 26 Jun 2025 |
| 22 May 2025 | F0699 | Provide care or services that was trauma informed and/or culturally competent. | D | Standard survey | 26 Jun 2025 |
| 10 Apr 2025 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 8 May 2025 |
| 10 Apr 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 8 May 2025 |
| 10 Apr 2025 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Complaint investigation | 8 May 2025 |
| 7 Oct 2024 | F0711 | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. | E | Complaint investigation | 7 Nov 2024 |
| 7 Oct 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 7 Nov 2024 |
| 7 Oct 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 7 Nov 2024 |
| 7 Oct 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 7 Nov 2024 |
| 12 Jun 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 11 Jul 2024 |
| 12 Jun 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | E | Standard survey | 11 Jul 2024 |
| 12 Jun 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 11 Jul 2024 |
| 12 Jun 2024 | F0745 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | E | Standard survey | 11 Jul 2024 |
| 12 Jun 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Standard survey | 11 Jul 2024 |
| 12 Jun 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 11 Jul 2024 |
| 12 Jun 2024 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 11 Jul 2024 |
| 12 Jun 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 11 Jul 2024 |
| 12 Jun 2024 | F0679 | Provide activities to meet all resident's needs. | D | Standard survey | 11 Jul 2024 |
| 12 Jun 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 11 Jul 2024 |
| 12 Jun 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 11 Jul 2024 |
| 12 Jun 2024 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 11 Jul 2024 |
| 12 Jun 2024 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 11 Jul 2024 |
| 12 Jun 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 11 Jul 2024 |
| 12 Jun 2024 | F0810 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. | D | Standard survey | 11 Jul 2024 |
| 20 Mar 2024 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Complaint investigation | 11 Apr 2024 |
| 20 Mar 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 11 Apr 2024 |
| 20 Mar 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 11 Apr 2024 |
| 27 Jul 2023 | F0692 | Provide enough food/fluids to maintain a resident's health. | G | Standard survey | 21 Jul 2023 |
| 27 Jul 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 22 Aug 2023 |
| 27 Jul 2023 | F0558 | Reasonably accommodate the needs and preferences of each resident. | E | Standard survey | 22 Aug 2023 |
| 27 Jul 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Standard survey | 22 Aug 2023 |
| 27 Jul 2023 | F0679 | Provide activities to meet all resident's needs. | E | Standard survey | 22 Aug 2023 |
| 27 Jul 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 22 Aug 2023 |
| 27 Jul 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 22 Aug 2023 |
| 27 Jul 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 22 Aug 2023 |
| 27 Jul 2023 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 22 Aug 2023 |
| 27 Jul 2023 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 22 Aug 2023 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Michigan average. Turnover: nursing staff 47.5%, RNs 53.6%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Michigan median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 9.7% | 9.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.2% | 0.4% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 3.0% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.7% | 2.6% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.1% | 0.8% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 13.8% | 10.8% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 6.9% | 4.7% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 9.6% | 13.5% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Northern Oak Management Company Llc. Chain: Ciena Healthcare/Laurel Health Care (81 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Ciena Healthcare Management Inc | Operational/managerial control | NOT APPLICABLE | 06/01/2011 |
| Ciena Healthcare Management Inc | Adp of the snf | NOT APPLICABLE | 03/20/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Oakland County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Bellbrook | Rochester Hills | 36 | 5 | 5 | 5 | 8 | 22.2 | — | 18 Feb 2026 |
| Fox Run Village | Novi | 44 | 5 | 4 | 5 | 21 | 47.7 | $12K | 29 Apr 2026 |
| Lourdes Rehabilitation and Healthcare Center | Waterford | 80 | 5 | 5 | 4 | 12 | 15.0 | $16K | 29 Jun 2026 |
| Novi Lakes Health Campus | Novi | 54 | 5 | 4 | 4 | 20 | 37.0 | — | 18 Jun 2025 |
| The Neighborhoods of White Lake | White Lake | 39 | 5 | 5 | 5 | 6 | 15.4 | — | 27 Feb 2025 |
| Corewell Health Rehab & Nursing Center-Commons Far | Farmington Hills | 179 | 4 | 2 | 5 | 49 | 27.4 | $16K | 21 Apr 2026 |
| Maple Manor Rehab Center of Novi Inc | Novi | 72 | 4 | 3 | 5 | 20 | 27.8 | — | 29 Apr 2026 |
| Medilodge of Milford | Milford | 111 | 4 | 3 | 4 | 25 | 22.5 | — | 25 Sep 2025 |
All 43 facilities in Oakland County
Questions and answers
How many deficiencies has Regency At Waterford been cited for?
61 health deficiencies across the three most recent survey cycles, 3 at the actual-harm or immediate-jeopardy level. The Michigan median is 29 per facility.
Has Regency At Waterford been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Regency At Waterford compare?
Reported total nurse staffing is 4.0 hours per resident per day against a Michigan median of 3.8 and a national average of 3.9.
Who operates Regency At Waterford?
It is part of the Ciena Healthcare/Laurel Health Care chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Ciena Healthcare Management Inc. Individual owners and managers are not listed on this site.
When was Regency At Waterford last inspected?
The most recent survey or investigation in the CMS record is dated 27 May 2026; the most recent standard health survey was 22 May 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.