The Orchards at Canterbury on the LakeCMS ratings, inspections and fines
- Address
- 5601 Hatchery Road, Waterford, MI 48329
- CCN
- 235555
- Ownership type
- For-profit, corporation
- Certified beds
- 128
- Residents per day
- 108
- CMS flags
- CMS abuse icon
Open the watch listCare Compare record (Medicare.gov)
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives The Orchards at Canterbury on the Lake an overall rating of 1 of 5 stars. The last standard survey was on 31 Jul 2025. The latest survey cycle has 28 health citations. The median for nursing homes in Michigan is 8. CMS lists 1 fine of $45,461 for this home in its penalties file. CMS also lists 1 payment denial.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Oakland County median | Michigan median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 1 | 2.0 | 3.0 | 3.0 |
| Health inspection rating | 1 | 2.0 | 3.0 | 2.8 |
| Staffing rating | 1 | 3.0 | 4.0 | 2.9 |
| Quality measure rating | 3 | 4.0 | 4.0 | 3.6 |
A median is the middle value of the homes in the group: 43 homes in the county, 422 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Michigan median |
|---|---|---|---|
| Cycle 1 (latest) | 31 Jul 2025 | 28 | 8 |
| Cycle 2 | 17 Jul 2024 | 30 | 9 |
| Cycle 3 | No date | 15 | 10 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | K0 | L0 |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | B0 |
Survey cycle 1 (latest): 28 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 20 Jan 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 16 Dec 2025 |
| 24 Oct 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 25 Oct 2025 |
| 24 Oct 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 25 Oct 2025 |
| 24 Oct 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | D | Complaint investigation | 25 Oct 2025 |
| 24 Oct 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 25 Oct 2025 |
| 31 Jul 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 15 Aug 2025 |
| 31 Jul 2025 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 15 Aug 2025 |
| 31 Jul 2025 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 15 Aug 2025 |
| 31 Jul 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 15 Aug 2025 |
| 31 Jul 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Standard survey | 15 Aug 2025 |
| 31 Jul 2025 | F0602 | Protect each resident from the wrongful use of the resident's belongings or money. | D | Standard survey | 15 Aug 2025 |
| 31 Jul 2025 | F0605 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Standard survey | 15 Aug 2025 |
| 31 Jul 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 15 Aug 2025 |
| 31 Jul 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 15 Aug 2025 |
| 31 Jul 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 15 Aug 2025 |
| 31 Jul 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 15 Aug 2025 |
| 31 Jul 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 15 Aug 2025 |
| 31 Jul 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Complaint investigation | 2 Sep 2025 |
| 31 Jul 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 15 Aug 2025 |
| 31 Jul 2025 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 15 Aug 2025 |
| 31 Jul 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 15 Aug 2025 |
| 31 Jul 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 15 Aug 2025 |
| 31 Jul 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 15 Aug 2025 |
| 31 Jul 2025 | F0847 | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. | D | Standard survey | 15 Aug 2025 |
| 31 Jul 2025 | F0865 | Have a plan that describes the process for conducting QAPI and QAA activities. | F | Standard survey | 15 Aug 2025 |
| 31 Jul 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 15 Aug 2025 |
| 31 Jul 2025 | F0881 | Implement a program that monitors antibiotic use. | E | Standard survey | 15 Aug 2025 |
| 31 Jul 2025 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | F | Complaint investigation | 15 Aug 2025 |
Survey cycle 2: 30 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 15 May 2025 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 21 May 2025 |
| 10 Apr 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 25 Apr 2025 |
| 10 Apr 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Complaint investigation | 25 Apr 2025 |
| 10 Apr 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Complaint investigation | 25 Apr 2025 |
| 6 Mar 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 23 Jan 2025 |
| 28 Oct 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Complaint investigation | 13 Oct 2024 |
| 28 Oct 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 13 Oct 2024 |
| 17 Sep 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 25 Sep 2024 |
| 17 Sep 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 25 Sep 2024 |
| 17 Sep 2024 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | F | Complaint investigation | 25 Sep 2024 |
| 17 Sep 2024 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | D | Complaint investigation | 25 Sep 2024 |
| 17 Sep 2024 | F0838 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | F | Complaint investigation | 25 Sep 2024 |
| 17 Jul 2024 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 20 Aug 2024 |
| 17 Jul 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | E | Complaint investigation | 20 Aug 2024 |
| 17 Jul 2024 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 20 Aug 2024 |
| 17 Jul 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 20 Aug 2024 |
| 17 Jul 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 20 Aug 2024 |
| 17 Jul 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | E | Standard survey | 20 Aug 2024 |
| 17 Jul 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 20 Aug 2024 |
| 17 Jul 2024 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 20 Aug 2024 |
| 17 Jul 2024 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 20 Aug 2024 |
| 17 Jul 2024 | F0773 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. | D | Standard survey | 20 Aug 2024 |
| 17 Jul 2024 | F0802 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. | F | Complaint investigation | 20 Aug 2024 |
| 17 Jul 2024 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Complaint investigation | 20 Aug 2024 |
| 17 Jul 2024 | F0809 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | E | Standard survey | 20 Aug 2024 |
| 17 Jul 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 20 Aug 2024 |
| 17 Jul 2024 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | E | Standard survey | 20 Aug 2024 |
| 17 Jul 2024 | F0880 | Provide and implement an infection prevention and control program. | F | Complaint investigation | 20 Aug 2024 |
| 17 Jul 2024 | F0881 | Implement a program that monitors antibiotic use. | E | Complaint investigation | 20 Aug 2024 |
| 17 Jul 2024 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | C | Standard survey | 20 Aug 2024 |
Survey cycle 3: 15 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 3 Jun 2024 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 20 Jun 2024 |
| 30 Apr 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 21 May 2024 |
| 30 Apr 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 14 Dec 2023 |
| 30 Apr 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 21 May 2024 |
| 7 Sep 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Complaint investigation | 2 Oct 2023 |
| 20 Jul 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 27 Jul 2023 |
| 20 Jul 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 27 Jul 2023 |
| 20 Jul 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 27 Jul 2023 |
| 20 Jul 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 27 Jul 2023 |
| 20 Jul 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 27 Jul 2023 |
| 20 Jul 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 27 Jul 2023 |
| 20 Jul 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 27 Jul 2023 |
| 20 Jul 2023 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 27 Jul 2023 |
| 20 Jul 2023 | F0730 | Observe each nurse aide's job performance and give regular training. | E | Standard survey | 27 Jul 2023 |
| 20 Jul 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 27 Jul 2023 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 7 Sep 2023 | Fine | $45,461 | |
| 7 Sep 2023 | Payment denial | 2 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Michigan median | Michigan average (CMS) |
|---|---|---|---|
| All nurse staff | 3.50 | 3.80 | 3.99 |
| Registered nurses (RN) | 0.35 | 0.70 | 0.78 |
| Licensed practical nurses (LPN) | 1.31 | 0.88 | |
| Nurse aides | 1.84 | 2.33 | |
| All nurse staff, weekends | 2.96 | 3.30 | 3.50 |
- Nurse staff turnover in a year
- No data
- Nurse staff turnover, Michigan median
- 44.6%
- RN turnover in a year
- No data
- Administrators who left in a year
- No data
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Michigan median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 17.4% | 9.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.2% | 0.4% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 3.1% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 4.6% | 2.6% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.7% | 0.8% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 20.2% | 10.8% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 6.4% | 4.7% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 24.7% | 13.5% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, corporation
- Setting
- Continuing care retirement community
- Legal business name
- Canterbury Mi Opco LLC
- Chain
- The Orchards Michigan (15 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| White Lake Healthcare LLC | Operational/managerial control | 18 Dec 2024 | |
| White Lake Healthcare LLC | Adp of the snf | 18 Dec 2024 |
The site shows organisations only. It does not show the names of persons.
Other homes in Oakland County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Lourdes Rehabilitation and Healthcare Center | Waterford | 5 of 5 | 2 | $15,593 | 28 Aug 2025 | |
| Regency at Waterford | Waterford | 1 of 5 | 26 | $0 | 22 May 2025 | |
| Villa at Pine Place | Clarkston | 2 of 5 | 14 | $179,680 | 21 Aug 2025 | |
| The Neighborhoods of White Lake | White Lake | 5 of 5 | 0 | $0 | 29 May 2025 | |
| Wellbridge of Clarkston | Clarkston | 3 of 5 | 6 | $0 | 15 May 2025 | |
| The Villa at Green Lake Estates | Orchard Lake | 1 of 5 | 17 | $434,664 | 2 Jul 2025 | |
| Westlake Health Campus | Commerce | 4 of 5 | 8 | $0 | 7 Jan 2026 | |
| Oakland Manor Nursing and Rehabilitation Center LL | Pontiac | 3 of 5 | 14 | $0 | 28 Jan 2026 | |
| The Villa at Silverbell Estates | Orion | 2 of 5 | 15 | $36,030 | 5 May 2026 | |
| West Bloomfield Health and Rehabilitation Center | West Bloomfield | 3 of 5 | 6 | $0 | 10 Apr 2025 | |
| Marvin & Betty Danto Health Care Center | West Bloomfield | 3 of 5 | 5 | $49,228 | 18 Mar 2026 | |
| Notting Hill of West Bloomfield | West Bloomfield | 1 of 5 | 21 | $167,213 | 25 Mar 2026 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of The Orchards at Canterbury on the Lake (CCN 235555). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/the-orchards-at-canterbury-on-the-lake-waterford-mi-235555/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was The Orchards at Canterbury on the Lake last inspected?
- The latest inspection with a citation in the CMS record was on 20 Jan 2026. It was a complaint investigation. It gave 1 citation. The standard survey before the last one was on 17 Jul 2024.
- Who operates The Orchards at Canterbury on the Lake?
- The CMS record gives the ownership type as for-profit, corporation. CMS lists the home in the chain The Orchards Michigan. The CMS ownership file names White Lake Healthcare LLC for operational or managerial control. This site does not show the names of persons.
- Is The Orchards at Canterbury on the Lake a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 2 homes in Michigan as Special Focus Facilities and 10 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.