Elder Care Record

California › Los Angeles County › Glendale

Royal Palms Post Acute

630 W. Broadway, Glendale, CA 91204

CCN 055899 · For-profit, limited liability company · 140 certified beds · chain Serrano Group

Overall★★★★★
Health inspection★★★★★
Staffing★★★★★
Quality measures★★★★★

Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.

Royal Palms Post Acute, in Glendale, California, is certified for 140 beds under for-profit, limited liability company ownership and belongs to the Serrano Group chain.

CMS gives it 2 of 5 stars overall, below the California median of 3; the health inspection rating is 1, staffing 4 and quality measures 5.

Inspectors recorded 101 health deficiencies across the three most recent survey cycles (38, 20, 43 by cycle, most recent first), 2 of them at the actual-harm or immediate-jeopardy level. That is 72.1 per 100 beds, more than the state median of 51.1.

CMS lists 4 penalties in the period covered: fines totalling $80K and 2 payment denials.

Reported nurse staffing is 4.0 hours per resident per day (0.4 RN), close to the California median of 4.2; nursing staff turnover is 30.3%.

101health deficiencies, 3 survey cycles2 at actual harm or worse
$80Kfines listed by CMS4 penalties in period
4.0nurse hours per resident per daystate median 4.2
93%occupancy (residents ÷ beds)130 residents a day

Compared with county, state and nation

MeasureThis facilityLos Angeles Co. medianCalifornia medianUS average
Overall star rating2233.0
Health citations, 3 cycles101614428.7
Citations per 100 beds72.169.151.126.8
Total nurse hours per resident day4.04.34.23.9
RN hours per resident day0.40.40.50.7
Nursing staff turnover30.3%34.4%36.4%45.8%
Fines listed$79,980$12,831$0—

County and state figures are medians across facilities (369 in the county, 1165 in the state); the US column is the CMS national average where CMS publishes one.

Citations by survey cycle

Cycle 1 (latest)38
Cycle 220
Cycle 343

Dark bar: this facility. Grey bar: California average per facility for the same cycle, as published by CMS. Standard health survey dates: 9 Apr 2026, 28 Feb 2025.

Severity mix: J ×1 K ×1 D ×81 E ×14 F ×2 B ×2

Health deficiencies

Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.

Scope and severity letters (A–L)
Isolated
Pattern
Widespread
Immediate jeopardy
J
K
L
Actual harm
G
H
I
Potential for more than minimal harm
D
E
F
Potential for minimal harm
A
B
C

Survey dateTagWhat the tag requiresSeverityTypeCorrected
1 Jun 2026F0825Provide or get specialized rehabilitative services as required for a resident.EComplaint investigation26 Jun 2026
1 Jun 2026F0552Ensure that residents are fully informed and understand their health status, care and treatments.DComplaint investigation26 Jun 2026
1 Jun 2026F0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.DComplaint investigation26 Jun 2026
1 Jun 2026F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.DComplaint investigation26 Jun 2026
1 Jun 2026F0695Provide safe and appropriate respiratory care for a resident when needed.DComplaint investigation26 Jun 2026
1 Jun 2026F0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.DComplaint investigation26 Jun 2026
20 May 2026F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.DComplaint investigation12 Jun 2026
30 Apr 2026F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.DComplaint investigation19 May 2026
9 Apr 2026F0814Dispose of garbage and refuse properly.FStandard survey14 May 2026
9 Apr 2026F0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.EStandard survey4 May 2026
9 Apr 2026F0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.EComplaint investigation4 May 2026
9 Apr 2026F0805Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.EStandard survey15 May 2026
9 Apr 2026F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.EStandard survey15 May 2026
9 Apr 2026F0813Have a policy regarding use and storage of foods brought to residents by family and other visitors.EStandard survey15 May 2026
9 Apr 2026F0880Provide and implement an infection prevention and control program.EStandard survey4 May 2026
9 Apr 2026F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.DStandard survey4 May 2026
9 Apr 2026F0552Ensure that residents are fully informed and understand their health status, care and treatments.DStandard survey4 May 2026
9 Apr 2026F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.DComplaint investigation4 May 2026
9 Apr 2026F0604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.DStandard survey4 May 2026
9 Apr 2026F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.DStandard survey4 May 2026
9 Apr 2026F0658Ensure services provided by the nursing facility meet professional standards of quality.DStandard survey4 May 2026
9 Apr 2026F0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.DStandard survey4 May 2026
9 Apr 2026F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.DStandard survey4 May 2026
9 Apr 2026F0745Provide medically-related social services to help each resident achieve the highest possible quality of life.DStandard survey4 May 2026
9 Apr 2026F0770Provide timely, quality laboratory services/tests to meet the needs of residents.DStandard survey4 May 2026
9 Apr 2026F0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.DStandard survey18 May 2026
9 Apr 2026F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.DStandard survey4 May 2026
9 Apr 2026F0881Implement a program that monitors antibiotic use.DStandard survey4 May 2026
9 Apr 2026F0919Make sure that a working call system is available in each resident's bathroom and bathing area.DStandard survey4 May 2026
10 Mar 2026F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.DComplaint investigation3 Apr 2026
25 Feb 2026F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.DComplaint investigation24 Mar 2026
25 Feb 2026F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.DComplaint investigation31 Mar 2026
11 Feb 2026F0880Provide and implement an infection prevention and control program.EComplaint investigation5 Mar 2026
3 Feb 2026F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.DComplaint investigation19 Feb 2026
30 Dec 2025F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.EComplaint investigation24 Jan 2026
30 Dec 2025F0677Provide care and assistance to perform activities of daily living for any resident who is unable.DComplaint investigation24 Jan 2026
23 Dec 2025F0627Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.DComplaint investigation22 Jan 2026
23 Dec 2025F0740Ensure each resident must receive and the facility must provide necessary behavioral health care and services.DComplaint investigation22 Jan 2026
20 May 2025F0880Provide and implement an infection prevention and control program.EComplaint investigation13 Jun 2025
8 Apr 2025F0880Provide and implement an infection prevention and control program.EComplaint investigation2 May 2025
28 Feb 2025F0814Dispose of garbage and refuse properly.FStandard survey24 Mar 2025
28 Feb 2025F0558Reasonably accommodate the needs and preferences of each resident.DStandard survey24 Mar 2025
28 Feb 2025F0645PASARR screening for Mental disorders or Intellectual DisabilitiesDStandard survey24 Mar 2025
28 Feb 2025F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.DStandard survey24 Mar 2025
28 Feb 2025F0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.DStandard survey24 Mar 2025
28 Feb 2025F0676Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.DStandard survey24 Mar 2025
28 Feb 2025F0677Provide care and assistance to perform activities of daily living for any resident who is unable.DStandard survey24 Mar 2025
28 Feb 2025F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.DStandard survey24 Mar 2025
28 Feb 2025F0695Provide safe and appropriate respiratory care for a resident when needed.DStandard survey24 Mar 2025
28 Feb 2025F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.DStandard survey24 Mar 2025
28 Feb 2025F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.DStandard survey24 Mar 2025
28 Feb 2025F0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.DStandard survey24 Mar 2025
28 Feb 2025F0926Have policies on smoking.DStandard survey24 Mar 2025
28 Feb 2025F0912Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.BStandard survey24 Mar 2025
6 Feb 2025F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.DComplaint investigation3 Mar 2025
6 Feb 2025F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.DComplaint investigation3 Mar 2025
18 Oct 2024F0552Ensure that residents are fully informed and understand their health status, care and treatments.EComplaint investigation11 Nov 2024
4 Sep 2024F0808Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.DComplaint investigation27 Sep 2024
25 Jun 2024F0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.DComplaint investigation22 Jul 2024
25 Jun 2024F0658Ensure services provided by the nursing facility meet professional standards of quality.DComplaint investigation22 Jul 2024
25 Jun 2024F0745Provide medically-related social services to help each resident achieve the highest possible quality of life.DComplaint investigation22 Jul 2024
13 May 2024F0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.DComplaint investigation31 May 2024
13 May 2024F0757Ensure each resident’s drug regimen must be free from unnecessary drugs.DComplaint investigation31 May 2024
1 May 2024F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.DComplaint investigation28 May 2024
1 May 2024F0698Provide safe, appropriate dialysis care/services for a resident who requires such services.DComplaint investigation28 May 2024
17 Apr 2024F0604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.JComplaint investigation16 May 2024
17 Apr 2024F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.DComplaint investigation16 May 2024
17 Apr 2024F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.DComplaint investigation16 May 2024
20 Mar 2024F0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.DComplaint investigation9 Apr 2024
20 Mar 2024F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.DComplaint investigation9 Apr 2024
23 Feb 2024F0806Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.KStandard survey4 Apr 2024
23 Feb 2024F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.EStandard survey4 Apr 2024
23 Feb 2024F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.EStandard survey4 Apr 2024
23 Feb 2024F0558Reasonably accommodate the needs and preferences of each resident.DStandard survey4 Apr 2024
23 Feb 2024F0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.DStandard survey4 Apr 2024
23 Feb 2024F0602Protect each resident from the wrongful use of the resident's belongings or money.DStandard survey4 Apr 2024
23 Feb 2024F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.DComplaint investigation4 Apr 2024
23 Feb 2024F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.DStandard survey4 Apr 2024
23 Feb 2024F0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.DStandard survey4 Apr 2024
23 Feb 2024F0677Provide care and assistance to perform activities of daily living for any resident who is unable.DStandard survey4 Apr 2024
23 Feb 2024F0745Provide medically-related social services to help each resident achieve the highest possible quality of life.DStandard survey4 Apr 2024
23 Feb 2024F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.DStandard survey4 Apr 2024
23 Feb 2024F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.DStandard survey4 Apr 2024
23 Feb 2024F0801Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.DStandard survey4 Apr 2024
23 Feb 2024F0880Provide and implement an infection prevention and control program.DStandard survey4 Apr 2024
23 Feb 2024F0919Make sure that a working call system is available in each resident's bathroom and bathing area.DStandard survey4 Apr 2024
23 Feb 2024F0912Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.BStandard survey4 Apr 2024
16 Feb 2024F0624Prepare residents for a safe transfer or discharge from the nursing home.DComplaint investigation5 Mar 2024
31 Jan 2024F0602Protect each resident from the wrongful use of the resident's belongings or money.DComplaint investigation20 Feb 2024
10 Jan 2024F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.DComplaint investigation2 Feb 2024
10 Jan 2024F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.DComplaint investigation2 Feb 2024
10 Jan 2024F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.DComplaint investigation2 Feb 2024
10 Jan 2024F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.DComplaint investigation2 Feb 2024
4 Jan 2024F0677Provide care and assistance to perform activities of daily living for any resident who is unable.DComplaint investigation25 Jan 2024
4 Jan 2024F0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.DComplaint investigation25 Jan 2024
22 Nov 2023F0557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.DComplaint investigation12 Dec 2023
14 Nov 2023F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.DComplaint investigation4 Dec 2023
8 Sep 2023F0557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.DComplaint investigation6 Oct 2023
24 Aug 2023F0558Reasonably accommodate the needs and preferences of each resident.DComplaint investigation21 Sep 2023
24 Aug 2023F0697Provide safe, appropriate pain management for a resident who requires such services.DComplaint investigation21 Sep 2023
24 Aug 2023F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.DComplaint investigation21 Sep 2023

Penalties

DateTypeAmountDetail
17 Apr 2024Payment denial—15 days
17 Apr 2024Fine$45,767
4 Jan 2024Payment denial—17 days
4 Jan 2024Fine$34,213

Staffing

Total nursing3.97 h
Nurse aides2.5 h
LPN1.04 h
RN0.44 h
Weekend total3.71 h

Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the California average. Turnover: nursing staff 30.3%, RNs 14.3%; 0 administrators left in the reporting year.

Quality measures

MeasureResidentsThis facilityCalifornia medianUS median
Percentage of long-stay residents whose need for help with daily activities has increasedLong Stay15.5%8.9%12.6%
Percentage of long-stay residents with a catheter inserted and left in their bladderLong Stay0.1%0.3%0.3%
Percentage of long-stay residents with a urinary tract infectionLong Stay0.7%0.7%0.9%
Percentage of long-stay residents experiencing one or more falls with major injuryLong Stay0.8%1.3%2.8%
Percentage of short-stay residents who newly received an antipsychotic medicationShort Stay2.6%0.8%1.0%
Percentage of long-stay residents whose ability to walk independently worsenedLong Stay16.7%8.6%12.5%
Percentage of long-stay residents with pressure ulcersLong Stay4.5%3.6%4.2%
Percentage of long-stay residents who received an antipsychotic medicationLong Stay11.0%9.1%13.4%

Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.

Ownership

Ownership type: for-profit, limited liability company. Legal business name: Royal Palms Post Acute Llc. Chain: Serrano Group (11 facilities).

OrganisationRole in the CMS recordInterestSince
Palms Licensee 3 LLC5% or greater direct ownership interest100%01/01/2016
Bin Mendel LLC5% or greater indirect ownership interestNO PERCENTAGE PROVIDED01/01/2016
Bl Cali Partners LLC5% or greater indirect ownership interestNO PERCENTAGE PROVIDED01/01/2016
Js Fenton LLC5% or greater indirect ownership interestNO PERCENTAGE PROVIDED01/01/2016
Rgf Consulting LLC5% or greater indirect ownership interestNO PERCENTAGE PROVIDED01/01/2016
Serrano Group LLC5% or greater indirect ownership interestNO PERCENTAGE PROVIDED01/01/2016
Serrano Partners LLC5% or greater indirect ownership interestNO PERCENTAGE PROVIDED01/01/2016
Yaame LLC5% or greater indirect ownership interestNO PERCENTAGE PROVIDED01/01/2016
Palms Licensee 3 LLCOperational/managerial controlNOT APPLICABLE01/01/2016

Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.

Other nursing homes in Los Angeles County

FacilityCityBedsOverallHealthStaffingCitationsPer 100 bedsFinesLast survey
Alcott Rehabilitation HospitalLos Angeles1215444234.7$9K23 Dec 2025
Alden Terrace Convalescent HospitalLos Angeles2105443516.7—20 Nov 2025
Angels Nursing Health CenterLos Angeles495443775.5$72K11 Jun 2026
Ararat Post AcuteGlendale2854530107.1$42K23 Jan 2026
Atherton Baptist HomeAlhambra1135442824.8—16 Jan 2026
Atlantic Memorial Healthcare CenterLong Beach1045542524.0—16 Jun 2026
Beachside Post AcuteTorrance1105443128.2—19 Dec 2025
Beacon Healthcare CenterWest Covina545433259.3—14 May 2026

All 369 facilities in Los Angeles County

Questions and answers

How many deficiencies has Royal Palms Post Acute been cited for?

101 health deficiencies across the three most recent survey cycles, 2 at the actual-harm or immediate-jeopardy level. The California median is 44 per facility.

Has Royal Palms Post Acute been fined?

Yes. CMS lists fines totalling $80K in the period covered, plus 2 payment denials.

How does staffing at Royal Palms Post Acute compare?

Reported total nurse staffing is 4.0 hours per resident per day against a California median of 4.2 and a national average of 3.9.

Who operates Royal Palms Post Acute?

It is part of the Serrano Group chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Palms Licensee 3 LLC, Bin Mendel LLC and Bl Cali Partners LLC. Individual owners and managers are not listed on this site.

When was Royal Palms Post Acute last inspected?

The most recent survey or investigation in the CMS record is dated 1 Jun 2026; the most recent standard health survey was 9 Apr 2026.

Where does this data come from?

All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.

Provenance

Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.