Illinois › Douglas County › Arcola
The Haven of Arcola
422 East Fourth Street, Arcola, IL 61910
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 100 beds, The Haven of Arcola serves Arcola in Douglas County, Illinois and has taken Medicare and Medicaid residents since 2003.
CMS gives it 1 of 5 stars overall, below the Illinois median of 2; the health inspection rating is 2, staffing 1 and quality measures 2.
Inspectors recorded 49 health deficiencies across the three most recent survey cycles (20, 12, 17 by cycle, most recent first), 3 of them at the actual-harm or immediate-jeopardy level. That is 49.0 per 100 beds, more than the state median of 28.4.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 2.4 hours per resident per day (0.3 RN), below the Illinois median of 3.3; nursing staff turnover is 38.6%.
CMS flags that the facility carries the CMS abuse icon.
Compared with county, state and nation
| Measure | This facility | Douglas Co. median | Illinois median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 1 | 2 | 3.0 |
| Health citations, 3 cycles | 49 | 49 | 34 | 28.7 |
| Citations per 100 beds | 49.0 | 65.0 | 28.4 | 26.8 |
| Total nurse hours per resident day | 2.4 | 2.9 | 3.3 | 3.9 |
| RN hours per resident day | 0.3 | 0.3 | 0.6 | 0.7 |
| Nursing staff turnover | 38.6% | 46.7% | 43.4% | 45.8% |
| Fines listed | $0 | $0 | $45,123 | — |
County and state figures are medians across facilities (3 in the county, 666 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Illinois average per facility for the same cycle, as published by CMS. Standard health survey dates: 10 Sep 2025, 8 Nov 2024.
Severity mix: G ×3 D ×32 E ×10 F ×4
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 18 Nov 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | E | Complaint investigation | 19 Nov 2025 |
| 18 Nov 2025 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Complaint investigation | 19 Nov 2025 |
| 18 Nov 2025 | F0744 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. | D | Complaint investigation | 19 Nov 2025 |
| 18 Nov 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 19 Nov 2025 |
| 9 Oct 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 12 Aug 2025 |
| 10 Sep 2025 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | Standard survey | 22 Sep 2025 |
| 10 Sep 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Standard survey | 29 Sep 2025 |
| 10 Sep 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 26 Sep 2025 |
| 10 Sep 2025 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 25 Sep 2025 |
| 10 Sep 2025 | F0568 | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. | D | Standard survey | 11 Sep 2025 |
| 10 Sep 2025 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Standard survey | 11 Sep 2025 |
| 10 Sep 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 29 Sep 2025 |
| 10 Sep 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 26 Sep 2025 |
| 10 Sep 2025 | F0711 | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. | D | Standard survey | 9 Oct 2025 |
| 10 Sep 2025 | F0712 | Ensure that the resident and his/her doctor meet face-to-face at all required visits. | D | Standard survey | 9 Oct 2025 |
| 10 Sep 2025 | F0881 | Implement a program that monitors antibiotic use. | D | Standard survey | 29 Sep 2025 |
| 17 Aug 2025 | F0583 | Keep residents' personal and medical records private and confidential. | D | Complaint investigation | 19 Aug 2025 |
| 17 Aug 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 19 Aug 2025 |
| 10 Aug 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Complaint investigation | 25 Jul 2025 |
| 10 Aug 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Complaint investigation | 19 Aug 2025 |
| 7 Feb 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 11 Feb 2025 |
| 7 Feb 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 11 Feb 2025 |
| 8 Nov 2024 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | Standard survey | 2 Dec 2024 |
| 8 Nov 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 10 Nov 2024 |
| 8 Nov 2024 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 21 Nov 2024 |
| 8 Nov 2024 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 18 Nov 2024 |
| 8 Nov 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 11 Nov 2024 |
| 8 Nov 2024 | F0909 | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. | D | Standard survey | 11 Nov 2024 |
| 20 Aug 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 23 Aug 2024 |
| 20 Aug 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 23 Aug 2024 |
| 15 Aug 2024 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 29 Aug 2024 |
| 7 Aug 2024 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | E | Complaint investigation | 8 Aug 2024 |
| 21 Mar 2024 | F0825 | Provide or get specialized rehabilitative services as required for a resident. | E | Complaint investigation | 21 Mar 2024 |
| 21 Mar 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 22 Mar 2024 |
| 21 Mar 2024 | F0659 | Provide care by qualified persons according to each resident's written plan of care. | D | Complaint investigation | 22 Mar 2024 |
| 1 Dec 2023 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | E | Complaint investigation | 6 Dec 2023 |
| 1 Dec 2023 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 4 Dec 2023 |
| 1 Dec 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 4 Dec 2023 |
| 1 Dec 2023 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 4 Dec 2023 |
| 4 Oct 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Standard survey | 20 Oct 2023 |
| 4 Oct 2023 | F0576 | Ensure residents have reasonable access to and privacy in their use of communication methods. | F | Standard survey | 20 Oct 2023 |
| 4 Oct 2023 | F0732 | Post nurse staffing information every day. | F | Standard survey | 20 Oct 2023 |
| 4 Oct 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 20 Oct 2023 |
| 4 Oct 2023 | F0638 | Assure that each resident’s assessment is updated at least once every 3 months. | E | Standard survey | 20 Oct 2023 |
| 4 Oct 2023 | F0636 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | Standard survey | 20 Oct 2023 |
| 4 Oct 2023 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 20 Oct 2023 |
| 4 Oct 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 20 Oct 2023 |
| 4 Oct 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 20 Oct 2023 |
| 4 Oct 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 20 Oct 2023 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Illinois average. Turnover: nursing staff 38.6%, RNs 40.0%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Illinois median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 10.0% | 11.5% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.4% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.1% | 0.7% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 5.1% | 2.6% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 12.0% | 1.5% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 9.1% | 12.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 5.7% | 4.3% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 38.4% | 17.8% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Haven Of Arcola Llc. Chain: Haven Healthcare (7 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Ecapital Healthcare Corp | 5% or greater security interest | NOT APPLICABLE | 12/01/2024 |
| Ecapital Healthcare Corp | Operational/managerial control | NOT APPLICABLE | 12/01/2024 |
| Haven Healthcare LLC | Adp of the snf | NOT APPLICABLE | 12/01/2024 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Douglas County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Newman Rehab & Health Care Ctr | Newman | 60 | 3 | 3 | 1 | 39 | 65.0 | — | 3 May 2026 |
| The Haven of Tuscola | Tuscola | 71 | 1 | 1 | 1 | 86 | 121.1 | $69K | 20 May 2026 |
All 3 facilities in Douglas County
Questions and answers
How many deficiencies has The Haven of Arcola been cited for?
49 health deficiencies across the three most recent survey cycles, 3 at the actual-harm or immediate-jeopardy level. The Illinois median is 34 per facility.
Has The Haven of Arcola been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at The Haven of Arcola compare?
Reported total nurse staffing is 2.4 hours per resident per day against a Illinois median of 3.3 and a national average of 3.9.
Who operates The Haven of Arcola?
It is part of the Haven Healthcare chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Ecapital Healthcare Corp. Individual owners and managers are not listed on this site.
When was The Haven of Arcola last inspected?
The most recent survey or investigation in the CMS record is dated 18 Nov 2025; the most recent standard health survey was 10 Sep 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.