The Neighborhood in Rio RanchoCMS ratings, inspections and fines
- Address
- 900 Loma Colorado Blvd NE, Rio Rancho, NM 87124
- CCN
- 325130
- Ownership type
- Non-profit, corporation
- Certified beds
- 48
- Chain
- None in the CMS record
- Residents per day
- 38
- CMS flags
- CMS abuse icon
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives The Neighborhood in Rio Rancho an overall rating of 2 of 5 stars. The last standard survey was on 17 Nov 2025. The latest survey cycle has 12 health citations. The median for nursing homes in New Mexico is 17. CMS lists 1 fine of $8,278 for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Changes in the CMS recordFeed of changes in New Mexico (RSS)
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Sandoval County median | New Mexico median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 2 | 2.0 | 3.0 | 3.0 |
| Health inspection rating | 2 | 2.0 | 2.0 | 2.8 |
| Staffing rating | 4 | 3.0 | 3.0 | 2.9 |
| Quality measure rating | 3 | 3.0 | 4.0 | 3.6 |
A median is the middle value of the homes in the group: 3 homes in the county, 68 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | New Mexico median |
|---|---|---|---|
| Cycle 1 (latest) | 17 Nov 2025 | 12 | 17 |
| Cycle 2 | 23 May 2024 | 14 | 14 |
| Cycle 3 | No date | 12 | 15 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | K0 | L0 |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | B0 | C0 |
Survey cycle 1 (latest): 12 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 13 Mar 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 10 Apr 2026 |
| 19 Nov 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 13 Feb 2026 |
| 19 Nov 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Complaint investigation | 11 Nov 2025 |
| 19 Nov 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Complaint investigation | 13 Feb 2026 |
| 19 Nov 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | E | Complaint investigation | 5 Dec 2025 |
| 19 Nov 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Complaint investigation | 17 Feb 2026 |
| 17 Nov 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Standard survey | 5 Dec 2025 |
| 17 Nov 2025 | F0730 | Observe each nurse aide's job performance and give regular training. | D | Standard survey | 5 Dec 2025 |
| 17 Nov 2025 | F0791 | Provide or obtain dental services for each resident. | D | Standard survey | 5 Dec 2025 |
| 17 Nov 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 5 Dec 2025 |
| 17 Nov 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Standard survey | 5 Dec 2025 |
| 17 Nov 2025 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Standard survey | 5 Dec 2025 |
Survey cycle 2: 14 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 20 Mar 2025 | F0571 | Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid. | E | Complaint investigation | 2 May 2025 |
| 20 Mar 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | E | Complaint investigation | 2 May 2025 |
| 20 Mar 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Complaint investigation | 2 May 2025 |
| 20 Mar 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Complaint investigation | 2 May 2025 |
| 20 Mar 2025 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | F | Complaint investigation | 2 May 2025 |
| 20 Mar 2025 | F0849 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | E | Complaint investigation | 2 May 2025 |
| 3 Jan 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 7 Mar 2025 |
| 3 Jan 2025 | F0908 | Keep all essential equipment working safely. | D | Complaint investigation | 7 Mar 2025 |
| 23 May 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 21 Jun 2024 |
| 23 May 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 21 Jun 2024 |
| 23 May 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Standard survey | 21 Jun 2024 |
| 23 May 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 21 Jun 2024 |
| 23 May 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 21 Jun 2024 |
| 23 May 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 21 Jun 2024 |
Survey cycle 3: 12 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 1 Apr 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 19 Apr 2024 |
| 1 Apr 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 19 Apr 2024 |
| 1 Apr 2024 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Complaint investigation | 19 Apr 2024 |
| 1 Apr 2024 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Complaint investigation | 19 Apr 2024 |
| 1 Apr 2024 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Complaint investigation | 19 Apr 2024 |
| 3 Feb 2023 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | E | Standard survey | 4 Apr 2023 |
| 3 Feb 2023 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Standard survey | 4 Apr 2023 |
| 3 Feb 2023 | F0602 | Protect each resident from the wrongful use of the resident's belongings or money. | D | Standard survey | 4 Apr 2023 |
| 3 Feb 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 4 Apr 2023 |
| 3 Feb 2023 | F0641 | Ensure each resident receives an accurate assessment. | E | Standard survey | 4 Apr 2023 |
| 3 Feb 2023 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 4 Apr 2023 |
| 3 Feb 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 4 Apr 2023 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 17 Nov 2025 | Fine | $8,278 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | New Mexico median | New Mexico average (CMS) |
|---|---|---|---|
| All nurse staff | 4.83 | 3.40 | 3.53 |
| Registered nurses (RN) | 1.03 | 0.60 | 0.63 |
| Licensed practical nurses (LPN) | 0.56 | 0.70 | |
| Nurse aides | 3.24 | 2.21 | |
| All nurse staff, weekends | 4.38 | 3.00 | 3.10 |
- Nurse staff turnover in a year
- 82.3%
- Nurse staff turnover, New Mexico median
- 52.9%
- RN turnover in a year
- 87.5%
- Administrators who left in a year
- 0
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | New Mexico median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 28.2% | 10.0% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.9% | 0.3% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 4.2% | 3.2% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 0.9% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 32.4% | 10.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 13.0% | 4.5% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 8.5% | 13.5% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- Non-profit, corporation
- Setting
- Continuing care retirement community
- Legal business name
- The Neighborhood in Rio Rancho
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Haverland Carter Lifestyle Group Operating,LLC | Operational/managerial control | 16 Jul 2015 |
The site shows organisations only. It does not show the names of persons.
Other homes in Sandoval County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Rio Rancho Center | Rio Rancho | 1 of 5 | 27 | $0 | 25 Feb 2025 | |
| The Suites Rio Vista | Rio Rancho | 2 of 5 | 17 | $17,215 | 11 Feb 2026 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of The Neighborhood in Rio Rancho (CCN 325130). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/the-neighborhood-in-rio-rancho-rio-rancho-nm-325130/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was The Neighborhood in Rio Rancho last inspected?
- The latest inspection with a citation in the CMS record was on 13 Mar 2026. It was a complaint investigation. It gave 1 citation. The standard survey before the last one was on 23 May 2024.
- Who operates The Neighborhood in Rio Rancho?
- The CMS record gives the ownership type as non-profit, corporation. CMS lists no chain for the home. The CMS ownership file names Haverland Carter Lifestyle Group Operating,LLC for operational or managerial control. This site does not show the names of persons.
- Is The Neighborhood in Rio Rancho a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 1 home in New Mexico as a Special Focus Facility and 5 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.