Connecticut › Capitol County › Manchester
Touchpoints At Manchester
333 Bidwell St, Manchester, CT 06040
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Touchpoints At Manchester, in Manchester, Connecticut, is certified for 127 beds under for-profit, corporation ownership and belongs to the Icare Health Network chain.
CMS gives it 4 of 5 stars overall, above the Connecticut median of 3; the health inspection rating is 4, staffing 3 and quality measures 4.
Inspectors recorded 29 health deficiencies across the three most recent survey cycles (5, 20, 4 by cycle, most recent first), none at the actual-harm level. That is 22.8 per 100 beds, fewer than the state median of 29.2.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 2.9 hours per resident per day (0.5 RN), below the Connecticut median of 3.7; nursing staff turnover is 20.7%.
Compared with county, state and nation
| Measure | This facility | Capitol Co. median | Connecticut median | US average |
|---|---|---|---|---|
| Overall star rating | 4 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 29 | 37 | 35 | 28.7 |
| Citations per 100 beds | 22.8 | 27.3 | 29.2 | 26.8 |
| Total nurse hours per resident day | 2.9 | 3.6 | 3.7 | 3.9 |
| RN hours per resident day | 0.5 | 0.6 | 0.6 | 0.7 |
| Nursing staff turnover | 20.7% | 33.9% | 35.9% | 45.8% |
| Fines listed | $0 | $8,018 | $8,021 | — |
County and state figures are medians across facilities (65 in the county, 191 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Connecticut average per facility for the same cycle, as published by CMS. Standard health survey dates: 13 Aug 2025, 25 Jul 2023.
Severity mix: D ×23 E ×5 B ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 2 Sep 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 13 Nov 2025 |
| 13 Aug 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 23 Sep 2025 |
| 13 Aug 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 23 Sep 2025 |
| 13 Aug 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation (under dispute review) | 23 Sep 2025 |
| 13 Aug 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | Standard survey | 23 Sep 2025 |
| 20 Jun 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 22 Jul 2025 |
| 28 Feb 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 11 Apr 2025 |
| 28 Feb 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | 11 Apr 2025 |
| 28 Feb 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 11 Apr 2025 |
| 25 Jul 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 5 Sep 2023 |
| 25 Jul 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 5 Sep 2023 |
| 25 Jul 2023 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | D | Standard survey | 5 Sep 2023 |
| 25 Jul 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 5 Sep 2023 |
| 25 Jul 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 5 Sep 2023 |
| 25 Jul 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 5 Sep 2023 |
| 25 Jul 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 5 Sep 2023 |
| 25 Jul 2023 | F0694 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | Standard survey | 5 Sep 2023 |
| 25 Jul 2023 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 5 Sep 2023 |
| 25 Jul 2023 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 5 Sep 2023 |
| 25 Jul 2023 | F0730 | Observe each nurse aide's job performance and give regular training. | D | Standard survey | 5 Sep 2023 |
| 25 Jul 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 5 Sep 2023 |
| 25 Jul 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 5 Sep 2023 |
| 25 Jul 2023 | F0908 | Keep all essential equipment working safely. | D | Standard survey | 5 Sep 2023 |
| 25 Jul 2023 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Standard survey | 5 Sep 2023 |
| 25 Jul 2023 | F0943 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | D | Standard survey | 5 Sep 2023 |
| 30 Jun 2021 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | E | Standard survey | 11 Aug 2021 |
| 30 Jun 2021 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 11 Aug 2021 |
| 30 Jun 2021 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 11 Aug 2021 |
| 30 Jun 2021 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 11 Aug 2021 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Connecticut average. Turnover: nursing staff 20.7%, RNs 20.0%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Connecticut median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 12.3% | 17.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 1.2% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.6% | 3.1% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 1.1% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 9.2% | 15.3% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.2% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 17.9% | 17.6% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Bidwell Care Center, Llc. Chain: Icare Health Network (12 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Bidwell Care Center, LLC | 5% or greater direct ownership interest | 100% | 12/01/2003 |
| Apex Advisors | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 12/01/2003 |
| Executive Advisors, LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 12/01/2003 |
| Plaza Investment Trust | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 12/01/2003 |
| Bidwell Care Center, LLC | Operational/managerial control | NOT APPLICABLE | 12/01/2003 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Capitol County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| 60 West | Rocky Hill | 95 | 5 | 5 | 5 | 16 | 16.8 | — | 24 Jun 2025 |
| Autumn Lake Healthcare At New Britain | New Britain | 282 | 5 | 5 | 2 | 25 | 8.9 | — | 24 Apr 2026 |
| Bradley Home Infirmary/Pavilion | Meriden | 30 | 5 | 4 | 5 | 18 | 60.0 | $8K | 3 Feb 2026 |
| Elim Park Baptist Home, Inc | Cheshire | 90 | 5 | 4 | 5 | 19 | 21.1 | $8K | 13 Sep 2024 |
| Jefferson House | Newington | 104 | 5 | 4 | 5 | 25 | 24.0 | — | 28 Jan 2025 |
| Jerome Home | New Britain | 94 | 5 | 4 | 5 | 21 | 22.3 | $8K | 25 Jul 2025 |
| John L. Levitow Health Care Center | Rocky Hill | 125 | 5 | 4 | 5 | 15 | 12.0 | — | 25 Feb 2025 |
| Livewell Connecticut | Plantsville | 120 | 5 | 4 | 5 | 9 | 7.5 | — | 23 Apr 2026 |
All 65 facilities in Capitol County
Questions and answers
How many deficiencies has Touchpoints At Manchester been cited for?
29 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Connecticut median is 35 per facility.
Has Touchpoints At Manchester been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Touchpoints At Manchester compare?
Reported total nurse staffing is 2.9 hours per resident per day against a Connecticut median of 3.7 and a national average of 3.9.
Who operates Touchpoints At Manchester?
It is part of the Icare Health Network chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Bidwell Care Center, LLC, Apex Advisors and Executive Advisors, LLC. Individual owners and managers are not listed on this site.
When was Touchpoints At Manchester last inspected?
The most recent survey or investigation in the CMS record is dated 2 Sep 2025; the most recent standard health survey was 13 Aug 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.