Elder Care Record

California › Los Angeles County › N Hollywood

Valley Palms Care Center

13400 Sherman Way, N Hollywood, CA 91605

CCN 055287 · For-profit, limited liability company · 99 certified beds · chain Cambridge Healthcare Services

Overall★★★★★
Health inspection★★★★★
Staffing★★★★★
Quality measures★★★★★

Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.

Certified for 99 beds, Valley Palms Care Center serves N Hollywood in Los Angeles County, California and has taken Medicare and Medicaid residents since 1973.

CMS gives it 1 of 5 stars overall, below the California median of 3; the health inspection rating is 1, staffing 4 and quality measures 4.

Inspectors recorded 116 health deficiencies across the three most recent survey cycles (46, 30, 40 by cycle, most recent first), 2 of them at the actual-harm or immediate-jeopardy level. That is 117.2 per 100 beds, more than the state median of 51.1.

CMS lists 3 penalties in the period covered: fines totalling $34K and 1 payment denial.

Reported nurse staffing is 4.2 hours per resident per day (0.5 RN), close to the California median of 4.2; nursing staff turnover is 29.9%.

116health deficiencies, 3 survey cycles2 at actual harm or worse
$34Kfines listed by CMS3 penalties in period
4.2nurse hours per resident per daystate median 4.2
93%occupancy (residents ÷ beds)92 residents a day

Compared with county, state and nation

MeasureThis facilityLos Angeles Co. medianCalifornia medianUS average
Overall star rating1233.0
Health citations, 3 cycles116614428.7
Citations per 100 beds117.269.151.126.8
Total nurse hours per resident day4.24.34.23.9
RN hours per resident day0.50.40.50.7
Nursing staff turnover29.9%34.4%36.4%45.8%
Fines listed$33,681$12,831$0—

County and state figures are medians across facilities (369 in the county, 1165 in the state); the US column is the CMS national average where CMS publishes one.

Citations by survey cycle

Cycle 1 (latest)46
Cycle 230
Cycle 340

Dark bar: this facility. Grey bar: California average per facility for the same cycle, as published by CMS. Standard health survey dates: 8 May 2026, 22 Jan 2025.

Severity mix: J ×1 G ×1 D ×81 E ×30 F ×3

Health deficiencies

Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.

Scope and severity letters (A–L)
Isolated
Pattern
Widespread
Immediate jeopardy
J
K
L
Actual harm
G
H
I
Potential for more than minimal harm
D
E
F
Potential for minimal harm
A
B
C

Survey dateTagWhat the tag requiresSeverityTypeCorrected
18 May 2026F0552Ensure that residents are fully informed and understand their health status, care and treatments.DComplaint investigation10 Jun 2026
8 May 2026F0809Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.FStandard survey31 May 2026
8 May 2026F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.FStandard survey31 May 2026
8 May 2026F0814Dispose of garbage and refuse properly.FStandard survey31 May 2026
8 May 2026F0577Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.EStandard survey31 May 2026
8 May 2026F0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.EStandard survey31 May 2026
8 May 2026F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.EStandard survey31 May 2026
8 May 2026F0658Ensure services provided by the nursing facility meet professional standards of quality.EStandard survey31 May 2026
8 May 2026F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.EStandard survey31 May 2026
8 May 2026F0700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.EStandard survey31 May 2026
8 May 2026F0730Observe each nurse aide's job performance and give regular training.EStandard survey31 May 2026
8 May 2026F0760Ensure that residents are free from significant medication errors.EStandard survey31 May 2026
8 May 2026F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.EStandard survey31 May 2026
8 May 2026F0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.EStandard survey31 May 2026
8 May 2026F0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.EStandard survey31 May 2026
8 May 2026F0808Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.EStandard survey31 May 2026
8 May 2026F0908Keep all essential equipment working safely.EStandard survey31 May 2026
8 May 2026F0558Reasonably accommodate the needs and preferences of each resident.DStandard survey31 May 2026
8 May 2026F0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.DStandard survey31 May 2026
8 May 2026F0602Protect each resident from the wrongful use of the resident's belongings or money.DStandard survey31 May 2026
8 May 2026F0605Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.DStandard survey31 May 2026
8 May 2026F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.DStandard survey31 May 2026
8 May 2026F0645PASARR screening for Mental disorders or Intellectual DisabilitiesDStandard survey31 May 2026
8 May 2026F0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.DStandard survey31 May 2026
8 May 2026F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.DStandard survey31 May 2026
8 May 2026F0695Provide safe and appropriate respiratory care for a resident when needed.DStandard survey31 May 2026
8 May 2026F0697Provide safe, appropriate pain management for a resident who requires such services.DStandard survey31 May 2026
8 May 2026F0698Provide safe, appropriate dialysis care/services for a resident who requires such services.DStandard survey31 May 2026
8 May 2026F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.DStandard survey31 May 2026
8 May 2026F0759Ensure medication error rates are not 5 percent or greater.DStandard survey31 May 2026
8 May 2026F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.DStandard survey31 May 2026
8 May 2026F0880Provide and implement an infection prevention and control program.DStandard survey31 May 2026
8 May 2026F0881Implement a program that monitors antibiotic use.DStandard survey31 May 2026
8 May 2026F0883Develop and implement policies and procedures for flu and pneumonia vaccinations.DStandard survey31 May 2026
8 May 2026F0887Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.DStandard survey31 May 2026
8 May 2026F0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.DStandard survey31 May 2026
21 Apr 2026F0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.DComplaint investigation17 May 2026
21 Apr 2026F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.DComplaint investigation17 May 2026
21 Apr 2026F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.DComplaint investigation17 May 2026
13 Feb 2026F0610Respond appropriately to all alleged violations.DComplaint investigation2 Mar 2026
13 Feb 2026F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.DComplaint investigation2 Mar 2026
19 Dec 2025F0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.DComplaint investigation16 Jan 2026
19 Dec 2025F0697Provide safe, appropriate pain management for a resident who requires such services.DComplaint investigation16 Jan 2026
19 Dec 2025F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.DComplaint investigation16 Jan 2026
5 Sep 2025F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.DComplaint investigation26 Sep 2025
5 Sep 2025F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.DComplaint investigation26 Sep 2025
1 May 2025F0691Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.EComplaint investigation22 May 2025
1 May 2025F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.DComplaint investigation22 May 2025
1 May 2025F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.DComplaint investigation22 May 2025
26 Feb 2025F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.DComplaint investigation15 Mar 2025
26 Feb 2025F0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.DComplaint investigation15 Mar 2025
6 Feb 2025F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.DComplaint investigation20 Feb 2025
6 Feb 2025F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.DComplaint investigation20 Feb 2025
22 Jan 2025F0805Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.JStandard survey (under dispute review)17 Feb 2025
22 Jan 2025F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.EStandard survey17 Feb 2025
22 Jan 2025F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.EStandard survey17 Feb 2025
22 Jan 2025F0698Provide safe, appropriate dialysis care/services for a resident who requires such services.EStandard survey17 Feb 2025
22 Jan 2025F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.EStandard survey17 Feb 2025
22 Jan 2025F0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.EStandard survey17 Feb 2025
22 Jan 2025F0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.EStandard survey17 Feb 2025
22 Jan 2025F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.EStandard survey17 Feb 2025
22 Jan 2025F0880Provide and implement an infection prevention and control program.EStandard survey17 Feb 2025
22 Jan 2025F0552Ensure that residents are fully informed and understand their health status, care and treatments.DStandard survey17 Feb 2025
22 Jan 2025F0558Reasonably accommodate the needs and preferences of each resident.DStandard survey17 Feb 2025
22 Jan 2025F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.DStandard survey17 Feb 2025
22 Jan 2025F0677Provide care and assistance to perform activities of daily living for any resident who is unable.DStandard survey17 Feb 2025
22 Jan 2025F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.DStandard survey17 Feb 2025
22 Jan 2025F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.DStandard survey17 Feb 2025
22 Jan 2025F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.DStandard survey17 Feb 2025
27 Nov 2024F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.DComplaint investigation21 Dec 2024
24 Sep 2024F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.DComplaint investigation6 Oct 2024
4 Sep 2024F0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.DComplaint investigation28 Sep 2024
4 Sep 2024F0745Provide medically-related social services to help each resident achieve the highest possible quality of life.DComplaint investigation28 Sep 2024
9 Aug 2024F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.DComplaint investigation22 Aug 2024
9 Aug 2024F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.DComplaint investigation22 Aug 2024
9 Aug 2024F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.DComplaint investigation22 Aug 2024
16 Jul 2024F0624Prepare residents for a safe transfer or discharge from the nursing home.DComplaint investigation9 Aug 2024
16 Jul 2024F0837Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.DComplaint investigation9 Aug 2024
16 Jul 2024F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.DComplaint investigation9 Aug 2024
25 Apr 2024F0700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.EComplaint investigation9 May 2024
25 Apr 2024F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.DComplaint investigation9 May 2024
18 Feb 2024F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.GStandard survey17 Mar 2024
18 Feb 2024F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.EStandard survey17 Mar 2024
18 Feb 2024F0760Ensure that residents are free from significant medication errors.EStandard survey17 Mar 2024
18 Feb 2024F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.EStandard survey17 Mar 2024
18 Feb 2024F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.EStandard survey17 Mar 2024
18 Feb 2024F0880Provide and implement an infection prevention and control program.EStandard survey17 Mar 2024
18 Feb 2024F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.DStandard survey17 Mar 2024
18 Feb 2024F0554Allow residents to self-administer drugs if determined clinically appropriate.DStandard survey17 Mar 2024
18 Feb 2024F0558Reasonably accommodate the needs and preferences of each resident.DStandard survey17 Mar 2024
18 Feb 2024F0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.DStandard survey17 Mar 2024
18 Feb 2024F0604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.DStandard survey17 Mar 2024
18 Feb 2024F0655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admittedDStandard survey17 Mar 2024
18 Feb 2024F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.DStandard survey17 Mar 2024
18 Feb 2024F0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.DStandard survey17 Mar 2024
18 Feb 2024F0694Provide for the safe, appropriate administration of IV fluids for a resident when needed.DStandard survey17 Mar 2024
18 Feb 2024F0695Provide safe and appropriate respiratory care for a resident when needed.DStandard survey17 Mar 2024
18 Feb 2024F0806Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.DStandard survey17 Mar 2024
18 Feb 2024F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.DStandard survey17 Mar 2024
18 Feb 2024F0849Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.DStandard survey17 Mar 2024
18 Feb 2024F0881Implement a program that monitors antibiotic use.DStandard survey17 Mar 2024
18 Feb 2024F0883Develop and implement policies and procedures for flu and pneumonia vaccinations.DStandard survey17 Mar 2024
18 Feb 2024F0908Keep all essential equipment working safely.DStandard survey17 Mar 2024
1 Feb 2024F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.EComplaint investigation16 Feb 2024
1 Feb 2024F0658Ensure services provided by the nursing facility meet professional standards of quality.DComplaint investigation16 Feb 2024
1 Feb 2024F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.DComplaint investigation16 Feb 2024
27 Nov 2023F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.DComplaint investigation15 Dec 2023
27 Nov 2023F0880Provide and implement an infection prevention and control program.DComplaint investigation15 Dec 2023
25 Oct 2023F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.EComplaint investigation17 Nov 2023
25 Oct 2023F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.DComplaint investigation17 Nov 2023
25 Oct 2023F0558Reasonably accommodate the needs and preferences of each resident.DComplaint investigation17 Nov 2023
25 Oct 2023F0583Keep residents' personal and medical records private and confidential.DComplaint investigation17 Nov 2023
25 Oct 2023F0661Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.DComplaint investigation17 Nov 2023
24 Aug 2023F0732Post nurse staffing information every day.DComplaint investigation5 Sep 2023
23 Aug 2023F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.DComplaint investigation15 Sep 2023
23 Aug 2023F0732Post nurse staffing information every day.DComplaint investigation15 Sep 2023

Penalties

DateTypeAmountDetail
22 Jan 2025Fine$17,332
18 Feb 2024Payment denial—5 days
18 Feb 2024Fine$16,349

Staffing

Total nursing4.2 h
Nurse aides2.54 h
LPN1.2 h
RN0.47 h
Weekend total3.81 h

Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the California average. Turnover: nursing staff 29.9%, RNs 18.2%; 0 administrators left in the reporting year.

Quality measures

MeasureResidentsThis facilityCalifornia medianUS median
Percentage of long-stay residents whose need for help with daily activities has increasedLong Stay9.3%8.9%12.6%
Percentage of long-stay residents with a catheter inserted and left in their bladderLong Stay0.0%0.3%0.3%
Percentage of long-stay residents with a urinary tract infectionLong Stay0.0%0.7%0.9%
Percentage of long-stay residents experiencing one or more falls with major injuryLong Stay0.4%1.3%2.8%
Percentage of short-stay residents who newly received an antipsychotic medicationShort Stay0.5%0.8%1.0%
Percentage of long-stay residents whose ability to walk independently worsenedLong Stay8.4%8.6%12.5%
Percentage of long-stay residents with pressure ulcersLong Stay8.3%3.6%4.2%
Percentage of long-stay residents who received an antipsychotic medicationLong Stay7.9%9.1%13.4%

Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.

Ownership

Ownership type: for-profit, limited liability company. Legal business name: 13400 Sherman Way Llc. Chain: Cambridge Healthcare Services (32 facilities).

OrganisationRole in the CMS recordInterestSince
Win Win Enterprises, LLC5% or greater direct ownership interest45%01/01/1992
Cambridge Healthcare Services LLCOperational/managerial controlNOT APPLICABLE04/01/2014
Cambridge Healthcare Services LLCAdp of the snfNOT APPLICABLE11/10/2025
Sherman Way Real Estate Company, LLCAdp of the snfNOT APPLICABLE06/08/2005
Shersher LPAdp of the snfNOT APPLICABLE01/01/1992
Win Win Enterprises, LLCAdp of the snfNOT APPLICABLE01/01/1992

Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.

Other nursing homes in Los Angeles County

FacilityCityBedsOverallHealthStaffingCitationsPer 100 bedsFinesLast survey
Alcott Rehabilitation HospitalLos Angeles1215444234.7$9K23 Dec 2025
Alden Terrace Convalescent HospitalLos Angeles2105443516.7—20 Nov 2025
Angels Nursing Health CenterLos Angeles495443775.5$72K11 Jun 2026
Ararat Post AcuteGlendale2854530107.1$42K23 Jan 2026
Atherton Baptist HomeAlhambra1135442824.8—16 Jan 2026
Atlantic Memorial Healthcare CenterLong Beach1045542524.0—16 Jun 2026
Beachside Post AcuteTorrance1105443128.2—19 Dec 2025
Beacon Healthcare CenterWest Covina545433259.3—14 May 2026

All 369 facilities in Los Angeles County

Questions and answers

How many deficiencies has Valley Palms Care Center been cited for?

116 health deficiencies across the three most recent survey cycles, 2 at the actual-harm or immediate-jeopardy level. The California median is 44 per facility.

Has Valley Palms Care Center been fined?

Yes. CMS lists fines totalling $34K in the period covered, plus 1 payment denial.

How does staffing at Valley Palms Care Center compare?

Reported total nurse staffing is 4.2 hours per resident per day against a California median of 4.2 and a national average of 3.9.

Who operates Valley Palms Care Center?

It is part of the Cambridge Healthcare Services chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Win Win Enterprises, LLC and Cambridge Healthcare Services LLC. Individual owners and managers are not listed on this site.

When was Valley Palms Care Center last inspected?

The most recent survey or investigation in the CMS record is dated 18 May 2026; the most recent standard health survey was 8 May 2026.

Where does this data come from?

All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.

Provenance

Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.