Massachusetts › Worcester County › Worcester
West Side House LTC Facility
35 Fruit Street, Worcester, MA 01609
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
West Side House LTC Facility, in Worcester, Massachusetts, is certified for 91 beds under for-profit, corporation ownership and belongs to the Elder Services chain.
CMS gives it 5 of 5 stars overall, above the Massachusetts median of 3; the health inspection rating is 5, staffing 4 and quality measures 5.
Inspectors recorded 13 health deficiencies across the three most recent survey cycles (0, 5, 8 by cycle, most recent first), none at the actual-harm level. That is 14.3 per 100 beds, fewer than the state median of 21.7.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 4.3 hours per resident per day (0.5 RN), close to the Massachusetts median of 3.7; nursing staff turnover is 50.0%.
Compared with county, state and nation
| Measure | This facility | Worcester Co. median | Massachusetts median | US average |
|---|---|---|---|---|
| Overall star rating | 5 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 13 | 27 | 27 | 28.7 |
| Citations per 100 beds | 14.3 | 20.7 | 21.7 | 26.8 |
| Total nurse hours per resident day | 4.3 | 3.7 | 3.7 | 3.9 |
| RN hours per resident day | 0.5 | 0.5 | 0.6 | 0.7 |
| Nursing staff turnover | 50.0% | 38.6% | 37.7% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (50 in the county, 341 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Massachusetts average per facility for the same cycle, as published by CMS. Standard health survey dates: 30 Mar 2026, 30 Dec 2024.
Severity mix: D ×8 E ×2 F ×2 B ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 30 Dec 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 24 Jan 2025 |
| 30 Dec 2024 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Standard survey | 24 Jan 2025 |
| 30 Dec 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 24 Jan 2025 |
| 30 Dec 2024 | F0641 | Ensure each resident receives an accurate assessment. | B | Standard survey | 24 Jan 2025 |
| 6 Nov 2024 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 4 Dec 2024 |
| 7 Sep 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 4 Oct 2023 |
| 7 Sep 2023 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Standard survey | 29 Sep 2023 |
| 7 Sep 2023 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Standard survey | 29 Sep 2023 |
| 7 Sep 2023 | F0637 | Assess the resident when there is a significant change in condition | D | Standard survey | 29 Sep 2023 |
| 7 Sep 2023 | F0679 | Provide activities to meet all resident's needs. | D | Standard survey | 29 Sep 2023 |
| 7 Sep 2023 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 29 Sep 2023 |
| 7 Sep 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 29 Sep 2023 |
| 7 Sep 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 29 Sep 2023 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Massachusetts average. Turnover: nursing staff 50.0%, RNs 70.0%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Massachusetts median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 15.6% | 15.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 2.3% | 0.6% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.9% | 1.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.9% | 3.3% | 2.8% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 9.0% | 14.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.5% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 65.4% | 19.6% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: West Side Corporation. Chain: Elder Services (6 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Connectone Bank | 5% or greater mortgage interest | NOT APPLICABLE | 10/10/2023 |
| Connectone Bank | 5% or greater security interest | NOT APPLICABLE | 10/10/2023 |
| Essex Group Management Corp | Operational/managerial control | NOT APPLICABLE | 01/01/1995 |
| Baker Tilly Advisory Group, LP | Adp of the snf | NOT APPLICABLE | 01/03/2025 |
| Baker Tilly Us LLP | Adp of the snf | NOT APPLICABLE | 01/03/2025 |
| Boston Helpdesk, Inc. | Adp of the snf | NOT APPLICABLE | 03/21/2025 |
| Essex Group Management Corp | Adp of the snf | NOT APPLICABLE | 08/01/2025 |
| Essex Group Staffing Company | Adp of the snf | NOT APPLICABLE | 07/31/2007 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Worcester County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Beaumont Rehab & Skilled Nursing Ctr - Northboro | Northborough | 96 | 5 | 4 | 3 | 16 | 16.7 | — | 23 Jun 2025 |
| Holy Trinity Eastern Orthodox N & R Center | Worcester | 113 | 5 | 5 | 4 | 9 | 8.0 | — | 6 Jan 2026 |
| Lutheran Rehabilitation and Skilled Care Center | Worcester | 150 | 5 | 5 | 4 | 0 | 0.0 | — | — |
| Lydia Taft House | Uxbridge | 53 | 5 | 5 | 5 | 7 | 13.2 | — | 3 May 2023 |
| Quaboag Rehabilitation & Skilled Care Facility | West Brookfield | 166 | 5 | 5 | 4 | 8 | 4.8 | — | 5 Nov 2024 |
| River Terrace Rehabilitation and Healthcare Ctr | Lancaster | 82 | 5 | 5 | 2 | 2 | 2.4 | $9K | 5 May 2025 |
| Whittier Westborough Transitional Care Unit | Westborough | 19 | 5 | 4 | 5 | 6 | 31.6 | — | 2 May 2025 |
| Alliance Health At Baldwinville | Baldwinville | 94 | 4 | 4 | 4 | 10 | 10.6 | — | 5 Jan 2026 |
All 50 facilities in Worcester County
Questions and answers
How many deficiencies has West Side House LTC Facility been cited for?
13 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Massachusetts median is 27 per facility.
Has West Side House LTC Facility been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at West Side House LTC Facility compare?
Reported total nurse staffing is 4.3 hours per resident per day against a Massachusetts median of 3.7 and a national average of 3.9.
Who operates West Side House LTC Facility?
It is part of the Elder Services chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Essex Group Management Corp. Individual owners and managers are not listed on this site.
When was West Side House LTC Facility last inspected?
The most recent survey or investigation in the CMS record is dated 30 Dec 2024; the most recent standard health survey was 30 Mar 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.