Texas › Gregg County › Longview
Whispering Pines Lodge
2131 Alpine Rd, Longview, TX 75601
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Whispering Pines Lodge, in Longview, Texas, is certified for 116 beds under for-profit, corporation ownership and belongs to the Creative Solutions In Healthcare chain.
CMS gives it 1 of 5 stars overall, below the Texas median of 3; the health inspection rating is 1, staffing 1 and quality measures 2.
Inspectors recorded 60 health deficiencies across the three most recent survey cycles (25, 21, 14 by cycle, most recent first), 12 of them at the actual-harm or immediate-jeopardy level. That is 51.7 per 100 beds, more than the state median of 22.5.
CMS lists 7 penalties in the period covered: fines totalling $491K.
Reported nurse staffing is 3.4 hours per resident per day (0.4 RN), close to the Texas median of 3.3; nursing staff turnover is 97.3%.
CMS flags that the facility carries the CMS abuse icon and is a Special Focus Facility candidate.
Compared with county, state and nation
| Measure | This facility | Gregg Co. median | Texas median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 1 | 3 | 3.0 |
| Health citations, 3 cycles | 60 | 44 | 25 | 28.7 |
| Citations per 100 beds | 51.7 | 37.9 | 22.5 | 26.8 |
| Total nurse hours per resident day | 3.4 | 3.4 | 3.3 | 3.9 |
| RN hours per resident day | 0.4 | 0.4 | 0.4 | 0.7 |
| Nursing staff turnover | 97.3% | 48.5% | 52.1% | 45.8% |
| Fines listed | $491,489 | $150,705 | $16,801 | — |
County and state figures are medians across facilities (12 in the county, 1177 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Texas average per facility for the same cycle, as published by CMS. Standard health survey dates: 7 Jan 2026, 3 Oct 2024.
Severity mix: J ×9 K ×3 D ×32 E ×16
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 20 Feb 2026 | F0678 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. | J | Complaint investigation | 21 Feb 2026 |
| 2 Feb 2026 | F0675 | Honor each resident's preferences, choices, values and beliefs. | E | Complaint investigation | 3 Feb 2026 |
| 2 Feb 2026 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Complaint investigation | 3 Feb 2026 |
| 2 Feb 2026 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Complaint investigation | 3 Feb 2026 |
| 2 Feb 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 3 Feb 2026 |
| 2 Feb 2026 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Complaint investigation | 3 Feb 2026 |
| 7 Jan 2026 | F0558 | Reasonably accommodate the needs and preferences of each resident. | E | Standard survey | 8 Jan 2026 |
| 7 Jan 2026 | F0680 | Ensure the activities program is directed by a qualified professional. | E | Standard survey | 8 Jan 2026 |
| 7 Jan 2026 | F0839 | Employ staff that are licensed, certified, or registered in accordance with state laws. | E | Standard survey | 8 Jan 2026 |
| 7 Jan 2026 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Standard survey | 8 Jan 2026 |
| 7 Jan 2026 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 8 Jan 2026 |
| 7 Jan 2026 | F0679 | Provide activities to meet all resident's needs. | D | Standard survey | 15 Jan 2026 |
| 7 Jan 2026 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 8 Jan 2026 |
| 7 Jan 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 8 Jan 2026 |
| 7 Jan 2026 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Standard survey | 8 Jan 2026 |
| 13 Sep 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | K | Complaint investigation | 14 Sep 2025 |
| 13 Sep 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | K | Complaint investigation | 14 Sep 2025 |
| 13 Sep 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | K | Complaint investigation | 14 Sep 2025 |
| 13 Sep 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | J | Complaint investigation | 14 Sep 2025 |
| 13 Sep 2025 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | J | Complaint investigation | 14 Sep 2025 |
| 13 Sep 2025 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | J | Complaint investigation | 14 Sep 2025 |
| 13 Sep 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 14 Sep 2025 |
| 13 Sep 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 14 Sep 2025 |
| 13 Sep 2025 | F0602 | Protect each resident from the wrongful use of the resident's belongings or money. | D | Complaint investigation | 14 Sep 2025 |
| 13 Sep 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 14 Sep 2025 |
| 16 Jul 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 17 Jul 2025 |
| 16 Apr 2025 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Complaint investigation | 20 Apr 2025 |
| 16 Apr 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 20 Apr 2025 |
| 16 Apr 2025 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Complaint investigation | 20 Apr 2025 |
| 29 Mar 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 14 Mar 2025 |
| 10 Mar 2025 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | J | Complaint investigation | 11 Mar 2025 |
| 27 Feb 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 30 Jan 2025 |
| 3 Oct 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | J | Standard survey | 4 Oct 2024 |
| 3 Oct 2024 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | E | Standard survey | 4 Oct 2024 |
| 3 Oct 2024 | F0679 | Provide activities to meet all resident's needs. | E | Standard survey | 4 Oct 2024 |
| 3 Oct 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | E | Standard survey | 4 Oct 2024 |
| 3 Oct 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 4 Oct 2024 |
| 3 Oct 2024 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Standard survey | 4 Oct 2024 |
| 3 Oct 2024 | F0760 | Ensure that residents are free from significant medication errors. | E | Standard survey | 4 Oct 2024 |
| 3 Oct 2024 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 4 Oct 2024 |
| 3 Oct 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 4 Oct 2024 |
| 3 Oct 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 4 Oct 2024 |
| 3 Oct 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 4 Oct 2024 |
| 3 Oct 2024 | F0813 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | D | Standard survey | 4 Oct 2024 |
| 3 Oct 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 4 Oct 2024 |
| 4 Sep 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 6 Sep 2024 |
| 4 Oct 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 25 Oct 2023 |
| 13 Sep 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Complaint investigation | 15 Oct 2023 |
| 13 Sep 2023 | F0558 | Reasonably accommodate the needs and preferences of each resident. | E | Complaint investigation | 15 Oct 2023 |
| 13 Sep 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Complaint investigation | 15 Oct 2023 |
| 13 Sep 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Complaint investigation | 15 Oct 2023 |
| 13 Sep 2023 | F0680 | Ensure the activities program is directed by a qualified professional. | E | Complaint investigation | 15 Oct 2023 |
| 13 Sep 2023 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Complaint investigation | 15 Oct 2023 |
| 13 Sep 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 15 Oct 2023 |
| 13 Sep 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 15 Oct 2023 |
| 13 Sep 2023 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Complaint investigation | 15 Oct 2023 |
| 13 Sep 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Complaint investigation | 15 Oct 2023 |
| 13 Sep 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Complaint investigation | 15 Oct 2023 |
| 13 Sep 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 15 Oct 2023 |
| 23 Aug 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 25 Sep 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 20 Feb 2026 | Fine | $79,863 | |
| 13 Sep 2025 | Fine | $168,194 | |
| 16 Jul 2025 | Fine | $16,432 | |
| 10 Mar 2025 | Fine | $17,641 | |
| 10 Mar 2025 | Fine | $17,641 | |
| 27 Feb 2025 | Fine | $9,479 | |
| 3 Oct 2024 | Fine | $182,239 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Texas average. Turnover: nursing staff 97.3%, RNs 100.0%; 3 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Texas median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 21.8% | 14.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.5% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.5% | 0.3% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 7.5% | 3.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 20.7% | 12.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 7.2% | 3.4% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 1.6% | 8.3% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Chain: Creative Solutions In Healthcare (149 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Creative Solutions In Healthcare Inc | Operational/managerial control | NOT APPLICABLE | 01/01/2019 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Gregg County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Truman W Smith Children'S Care Center | Gladewater | 120 | 5 | 5 | 2 | 13 | 10.8 | — | 17 Mar 2026 |
| Buckner Westminster Place | Longview | 20 | 4 | 3 | 5 | 15 | 75.0 | $30K | 4 Jun 2025 |
| The Oaks At Longview | Longview | 108 | 3 | 4 | 1 | 33 | 30.6 | — | 11 Dec 2025 |
| Willow Rehab & Nursing | Kilgore | 118 | 3 | 2 | 2 | 33 | 28.0 | $219K | 1 Apr 2026 |
| Legend Oaks Healthcare and Rehabilitation Center G | Gladewater | 100 | 2 | 2 | 2 | 39 | 39.0 | $125K | 23 May 2026 |
| Avir At Longviewabuse icon | Longview | 115 | 1 | 1 | 2 | 55 | 47.8 | $263K | 7 May 2026 |
| Heritage At Longview Healthcare Center | Longview | 140 | 1 | 2 | 1 | 32 | 22.9 | $82K | 28 Apr 2026 |
| Highland Pines Nursing Home | Longview | 171 | 1 | 2 | 1 | 48 | 28.1 | $18K | 14 Jan 2026 |
All 12 facilities in Gregg County
Questions and answers
How many deficiencies has Whispering Pines Lodge been cited for?
60 health deficiencies across the three most recent survey cycles, 12 at the actual-harm or immediate-jeopardy level. The Texas median is 25 per facility.
Has Whispering Pines Lodge been fined?
Yes. CMS lists fines totalling $491K in the period covered.
How does staffing at Whispering Pines Lodge compare?
Reported total nurse staffing is 3.4 hours per resident per day against a Texas median of 3.3 and a national average of 3.9.
Who operates Whispering Pines Lodge?
It is part of the Creative Solutions In Healthcare chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Creative Solutions In Healthcare Inc. Individual owners and managers are not listed on this site.
When was Whispering Pines Lodge last inspected?
The most recent survey or investigation in the CMS record is dated 20 Feb 2026; the most recent standard health survey was 7 Jan 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.