Texas › Lubbock County › Lubbock
Whisperwood Nursing & Rehabilitation Center
5502 4th Street, Lubbock, TX 79416
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Whisperwood Nursing & Rehabilitation Center is a Government, hospital district nursing home in Lubbock, Texas, certified for 114 beds and caring for about 76 residents a day.
CMS gives it 1 of 5 stars overall, below the Texas median of 3; the health inspection rating is 2, staffing 1 and quality measures 2.
Inspectors recorded 32 health deficiencies across the three most recent survey cycles (10, 10, 12 by cycle, most recent first), 6 of them at the actual-harm or immediate-jeopardy level. That is 28.1 per 100 beds, about the same as the state median of 22.5.
CMS lists 2 penalties in the period covered: fines totalling $20K.
Reported nurse staffing is 3.4 hours per resident per day (0.3 RN), close to the Texas median of 3.3; nursing staff turnover is 95.6%.
CMS flags that the facility carries the CMS abuse icon.
Compared with county, state and nation
| Measure | This facility | Lubbock Co. median | Texas median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 32 | 31 | 25 | 28.7 |
| Citations per 100 beds | 28.1 | 28.1 | 22.5 | 26.8 |
| Total nurse hours per resident day | 3.4 | 3.1 | 3.3 | 3.9 |
| RN hours per resident day | 0.3 | 0.3 | 0.4 | 0.7 |
| Nursing staff turnover | 95.6% | 67.2% | 52.1% | 45.8% |
| Fines listed | $19,546 | $23,491 | $16,801 | — |
County and state figures are medians across facilities (15 in the county, 1177 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Texas average per facility for the same cycle, as published by CMS. Standard health survey dates: 23 Jan 2026, 7 Nov 2024.
Severity mix: J ×6 D ×16 E ×7 F ×3
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 22 Apr 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 13 May 2026 |
| 22 Apr 2026 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Complaint investigation | 13 May 2026 |
| 23 Jan 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 12 Feb 2026 |
| 23 Jan 2026 | F0813 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | D | Standard survey | 12 Feb 2026 |
| 23 Jan 2026 | F0849 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D | Standard survey | 12 Feb 2026 |
| 15 Aug 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | Complaint investigation | 14 Jul 2025 |
| 15 Aug 2025 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | J | Complaint investigation | 14 Jul 2025 |
| 15 Aug 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | J | Complaint investigation | 14 Jul 2025 |
| 15 Aug 2025 | F0610 | Respond appropriately to all alleged violations. | J | Complaint investigation | 14 Jul 2025 |
| 15 Aug 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 5 Sep 2025 |
| 3 Jul 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | J | Complaint investigation | 1 Aug 2025 |
| 19 Mar 2025 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 21 Mar 2025 |
| 19 Mar 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 21 Mar 2025 |
| 19 Mar 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 21 Mar 2025 |
| 12 Dec 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 5 Dec 2024 |
| 7 Nov 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 6 Dec 2024 |
| 7 Nov 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | E | Standard survey | 6 Dec 2024 |
| 7 Nov 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 6 Dec 2024 |
| 7 Nov 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 6 Dec 2024 |
| 7 Nov 2024 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | 6 Dec 2024 |
| 10 May 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 11 May 2024 |
| 10 May 2024 | F0687 | Provide appropriate foot care. | D | Complaint investigation | 11 May 2024 |
| 26 Sep 2023 | F0801 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. | F | Standard survey | 2 Oct 2023 |
| 26 Sep 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 2 Oct 2023 |
| 26 Sep 2023 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | F | Standard survey | 2 Oct 2023 |
| 26 Sep 2023 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | E | Standard survey | 2 Oct 2023 |
| 26 Sep 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Standard survey | 2 Oct 2023 |
| 26 Sep 2023 | F0813 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | E | Standard survey | 2 Oct 2023 |
| 26 Sep 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 2 Oct 2023 |
| 26 Sep 2023 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 2 Oct 2023 |
| 26 Sep 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 2 Oct 2023 |
| 26 Sep 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 2 Oct 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 15 Aug 2025 | Fine | $10,546 | |
| 12 Dec 2024 | Fine | $9,000 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Texas average. Turnover: nursing staff 95.6%, RNs 88.9%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Texas median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 15.9% | 14.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 0.3% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 9.3% | 3.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 4.2% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 19.4% | 12.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 5.1% | 3.4% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 5.8% | 8.3% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: government, hospital district. Legal business name: Liberty County Hospital District No 1. Chain: Creative Solutions In Healthcare (149 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Liberty County Hospital District No 1 | 5% or greater direct ownership interest | 100% | 04/01/2022 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Lubbock County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Crown Point Health Suites | Lubbock | 108 | 5 | 4 | 4 | 18 | 16.7 | $8K | 10 Apr 2026 |
| Slaton Care Center | Slaton | 120 | 4 | 4 | 1 | 20 | 16.7 | $23K | 4 Dec 2025 |
| Windmill Village Rehabilitation & Care Center | Lubbock | 120 | 4 | 4 | 1 | 28 | 23.3 | — | 9 Jul 2026 |
| Carillon Inc | Lubbock | 100 | 3 | 3 | 3 | 19 | 19.0 | $57K | 17 Jun 2026 |
| Lubbock Health Care Center | Lubbock | 120 | 3 | 4 | 1 | 21 | 17.5 | — | 9 Dec 2025 |
| Mi Casita Nursing and Rehabilitation | Lubbock | 95 | 3 | 4 | 1 | 28 | 29.5 | — | 27 Mar 2026 |
| The Plaza At Lubbock | Lubbock | 132 | 3 | 2 | 2 | 40 | 30.3 | $39K | 8 Jan 2026 |
| Hansford County Hospital District DBA Lakeridge Nu | Lubbock | 90 | 2 | 3 | 1 | 31 | 34.4 | $31K | 12 May 2026 |
All 15 facilities in Lubbock County
Questions and answers
How many deficiencies has Whisperwood Nursing & Rehabilitation Center been cited for?
32 health deficiencies across the three most recent survey cycles, 6 at the actual-harm or immediate-jeopardy level. The Texas median is 25 per facility.
Has Whisperwood Nursing & Rehabilitation Center been fined?
Yes. CMS lists fines totalling $20K in the period covered.
How does staffing at Whisperwood Nursing & Rehabilitation Center compare?
Reported total nurse staffing is 3.4 hours per resident per day against a Texas median of 3.3 and a national average of 3.9.
Who operates Whisperwood Nursing & Rehabilitation Center?
It is part of the Creative Solutions In Healthcare chain. Ownership type is government, hospital district. Organisations in the CMS ownership record include Liberty County Hospital District No 1. Individual owners and managers are not listed on this site.
When was Whisperwood Nursing & Rehabilitation Center last inspected?
The most recent survey or investigation in the CMS record is dated 22 Apr 2026; the most recent standard health survey was 23 Jan 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.