Texas › Lubbock County › Lubbock
The Plaza At Lubbock
4910 Emory, Lubbock, TX 79416
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
The Plaza At Lubbock is a For-profit, corporation nursing home in Lubbock, Texas, certified for 132 beds and caring for about 101 residents a day.
CMS gives it 3 of 5 stars overall, equal to the Texas median; the health inspection rating is 2, staffing 2 and quality measures 5.
Inspectors recorded 40 health deficiencies across the three most recent survey cycles (6, 18, 16 by cycle, most recent first), 4 of them at the actual-harm or immediate-jeopardy level. That is 30.3 per 100 beds, more than the state median of 22.5.
CMS lists 4 penalties in the period covered: fines totalling $39K and 1 payment denial.
Reported nurse staffing is 3.1 hours per resident per day (0.3 RN), close to the Texas median of 3.3; nursing staff turnover is 60.9%.
Compared with county, state and nation
| Measure | This facility | Lubbock Co. median | Texas median | US average |
|---|---|---|---|---|
| Overall star rating | 3 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 40 | 31 | 25 | 28.7 |
| Citations per 100 beds | 30.3 | 28.1 | 22.5 | 26.8 |
| Total nurse hours per resident day | 3.1 | 3.1 | 3.3 | 3.9 |
| RN hours per resident day | 0.3 | 0.3 | 0.4 | 0.7 |
| Nursing staff turnover | 60.9% | 67.2% | 52.1% | 45.8% |
| Fines listed | $38,594 | $23,491 | $16,801 | — |
County and state figures are medians across facilities (15 in the county, 1177 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Texas average per facility for the same cycle, as published by CMS. Standard health survey dates: 8 Jan 2026, 11 Oct 2024.
Severity mix: J ×3 G ×1 D ×17 E ×15 F ×4
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 8 Jan 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 9 Jan 2026 |
| 8 Jan 2026 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 9 Jan 2026 |
| 8 Jan 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 9 Jan 2026 |
| 8 Jan 2026 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 9 Jan 2026 |
| 8 Jan 2026 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 9 Jan 2026 |
| 8 Jan 2026 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | D | Standard survey | 9 Jan 2026 |
| 24 Jan 2025 | F0678 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. | J | Complaint investigation | 28 Feb 2025 |
| 4 Dec 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 12 Dec 2024 |
| 4 Dec 2024 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 12 Dec 2024 |
| 17 Oct 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Complaint investigation | 6 Nov 2024 |
| 17 Oct 2024 | F0602 | Protect each resident from the wrongful use of the resident's belongings or money. | D | Complaint investigation | 6 Nov 2024 |
| 11 Oct 2024 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | E | Standard survey | 23 Oct 2024 |
| 11 Oct 2024 | F0679 | Provide activities to meet all resident's needs. | E | Standard survey | 23 Oct 2024 |
| 11 Oct 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 23 Oct 2024 |
| 11 Oct 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 23 Oct 2024 |
| 11 Oct 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 23 Oct 2024 |
| 11 Oct 2024 | F0583 | Keep residents' personal and medical records private and confidential. | D | Standard survey | 23 Oct 2024 |
| 11 Oct 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 23 Oct 2024 |
| 5 Sep 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | J | Complaint investigation | 4 Sep 2024 |
| 5 Sep 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | Complaint investigation | 4 Sep 2024 |
| 5 Sep 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 19 Sep 2024 |
| 5 Sep 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 19 Sep 2024 |
| 5 Sep 2024 | F0771 | Ensure laboratory services, blood blanks and transfusion services provided on-site meet requirements for certified laboratories. | D | Complaint investigation | 19 Sep 2024 |
| 5 Sep 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 19 Sep 2024 |
| 24 Apr 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | F | Complaint investigation | 13 May 2024 |
| 24 Apr 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | F | Complaint investigation | 13 May 2024 |
| 24 Apr 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 13 May 2024 |
| 10 Nov 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 17 Nov 2023 |
| 29 Sep 2023 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 13 Nov 2023 |
| 24 Aug 2023 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | F | Standard survey | 6 Oct 2023 |
| 24 Aug 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 6 Oct 2023 |
| 24 Aug 2023 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | E | Standard survey | 6 Oct 2023 |
| 24 Aug 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 6 Oct 2023 |
| 24 Aug 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | E | Standard survey | 6 Oct 2023 |
| 24 Aug 2023 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Standard survey | 6 Oct 2023 |
| 24 Aug 2023 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Standard survey | 6 Oct 2023 |
| 24 Aug 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 6 Oct 2023 |
| 24 Aug 2023 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 6 Oct 2023 |
| 24 Aug 2023 | F0814 | Dispose of garbage and refuse properly. | D | Standard survey | 6 Oct 2023 |
| 24 Aug 2023 | F0908 | Keep all essential equipment working safely. | D | Standard survey | 6 Oct 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 24 Jan 2025 | Payment denial | — | 3 days |
| 24 Jan 2025 | Fine | $16,149 | |
| 11 Oct 2024 | Fine | $8,824 | |
| 5 Sep 2024 | Fine | $13,621 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Texas average. Turnover: nursing staff 60.9%, RNs 33.3%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Texas median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 6.5% | 14.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 0.3% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.9% | 3.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 7.1% | 12.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.9% | 3.4% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 4.9% | 8.3% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Hansford County Hospital District. Chain: Stonegate Senior Living (24 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Hansford County Hospital District | 5% or greater direct ownership interest | 100% | 02/27/2015 |
| Umb Bank National Association | 5% or greater mortgage interest | NOT APPLICABLE | 09/23/2021 |
| Pf Lubbock SNF Ops, LLC | Operational/managerial control | NOT APPLICABLE | 09/23/2021 |
| Stonegate Senior Living, LP | Operational/managerial control | NOT APPLICABLE | 06/22/2022 |
| Lifetime Wellness, Ltd. | Adp of the snf | NOT APPLICABLE | 09/23/2021 |
| Martus Financial Services, Inc. | Adp of the snf | NOT APPLICABLE | 12/31/2023 |
| Pf Lubbock SNF Ops, LLC | Adp of the snf | NOT APPLICABLE | 12/05/2025 |
| Pharmerica Drug Systems LLC | Adp of the snf | NOT APPLICABLE | 08/27/2017 |
| Preservation Freehold Company | Adp of the snf | NOT APPLICABLE | 09/23/2021 |
| Rehab Pro LP | Adp of the snf | NOT APPLICABLE | 09/23/2021 |
| Sanctuary LTC, LLC | Adp of the snf | NOT APPLICABLE | 09/23/2021 |
| Stonegate Senior Living, LP | Adp of the snf | NOT APPLICABLE | 12/05/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Lubbock County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Crown Point Health Suites | Lubbock | 108 | 5 | 4 | 4 | 18 | 16.7 | $8K | 10 Apr 2026 |
| Slaton Care Center | Slaton | 120 | 4 | 4 | 1 | 20 | 16.7 | $23K | 4 Dec 2025 |
| Windmill Village Rehabilitation & Care Center | Lubbock | 120 | 4 | 4 | 1 | 28 | 23.3 | — | 9 Jul 2026 |
| Carillon Inc | Lubbock | 100 | 3 | 3 | 3 | 19 | 19.0 | $57K | 17 Jun 2026 |
| Lubbock Health Care Center | Lubbock | 120 | 3 | 4 | 1 | 21 | 17.5 | — | 9 Dec 2025 |
| Mi Casita Nursing and Rehabilitation | Lubbock | 95 | 3 | 4 | 1 | 28 | 29.5 | — | 27 Mar 2026 |
| Hansford County Hospital District DBA Lakeridge Nu | Lubbock | 90 | 2 | 3 | 1 | 31 | 34.4 | $31K | 12 May 2026 |
| The Mildred & Shirley L. Garrison Geriatric Educatabuse icon | Lubbock | 120 | 2 | 1 | 1 | 44 | 36.7 | $27K | 16 Jun 2026 |
All 15 facilities in Lubbock County
Questions and answers
How many deficiencies has The Plaza At Lubbock been cited for?
40 health deficiencies across the three most recent survey cycles, 4 at the actual-harm or immediate-jeopardy level. The Texas median is 25 per facility.
Has The Plaza At Lubbock been fined?
Yes. CMS lists fines totalling $39K in the period covered, plus 1 payment denial.
How does staffing at The Plaza At Lubbock compare?
Reported total nurse staffing is 3.1 hours per resident per day against a Texas median of 3.3 and a national average of 3.9.
Who operates The Plaza At Lubbock?
It is part of the Stonegate Senior Living chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Hansford County Hospital District, Pf Lubbock SNF Ops, LLC and Stonegate Senior Living, LP. Individual owners and managers are not listed on this site.
When was The Plaza At Lubbock last inspected?
The most recent survey or investigation in the CMS record is dated 8 Jan 2026; the most recent standard health survey was 8 Jan 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.