Texas › Lubbock County › Lubbock
Carillon Inc
1717 A Norfolk Ave, Lubbock, TX 79416
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Carillon Inc, in Lubbock, Texas, is certified for 100 beds under non-profit, corporation ownership and belongs to the Life Care Services chain.
CMS gives it 3 of 5 stars overall, equal to the Texas median; the health inspection rating is 3, staffing 3 and quality measures 4.
Inspectors recorded 19 health deficiencies across the three most recent survey cycles (7, 7, 5 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 19.0 per 100 beds, about the same as the state median of 22.5.
CMS lists 1 penalty in the period covered: fines totalling $57K.
Reported nurse staffing is 4.7 hours per resident per day (0.5 RN), above the Texas median of 3.3; nursing staff turnover is 65.8%.
Compared with county, state and nation
| Measure | This facility | Lubbock Co. median | Texas median | US average |
|---|---|---|---|---|
| Overall star rating | 3 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 19 | 31 | 25 | 28.7 |
| Citations per 100 beds | 19.0 | 28.1 | 22.5 | 26.8 |
| Total nurse hours per resident day | 4.7 | 3.1 | 3.3 | 3.9 |
| RN hours per resident day | 0.5 | 0.3 | 0.4 | 0.7 |
| Nursing staff turnover | 65.8% | 67.2% | 52.1% | 45.8% |
| Fines listed | $57,321 | $23,491 | $16,801 | — |
County and state figures are medians across facilities (15 in the county, 1177 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Texas average per facility for the same cycle, as published by CMS. Standard health survey dates: 17 Jun 2026, 25 Apr 2025.
Severity mix: K ×1 D ×11 E ×7
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 17 Jun 2026 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | E | Standard survey | 8 Jul 2026 |
| 17 Jun 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 8 Jul 2026 |
| 17 Jun 2026 | F0814 | Dispose of garbage and refuse properly. | E | Standard survey | 18 Jun 2026 |
| 17 Jun 2026 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 18 Jun 2026 |
| 17 Jun 2026 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 20 Jun 2026 |
| 17 Jun 2026 | F0640 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | D | Standard survey | 19 Jun 2026 |
| 17 Jun 2026 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 18 Jun 2026 |
| 25 Apr 2025 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | E | Complaint investigation | 9 May 2025 |
| 25 Apr 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Complaint investigation | 9 May 2025 |
| 25 Apr 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 9 May 2025 |
| 28 Feb 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 28 Mar 2025 |
| 28 Feb 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Complaint investigation | 28 Mar 2025 |
| 25 Oct 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 15 Nov 2024 |
| 25 Oct 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 15 Nov 2024 |
| 21 Mar 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 22 Mar 2024 |
| 21 Mar 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 22 Mar 2024 |
| 27 Jan 2024 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | K | Complaint investigation | 19 Feb 2024 |
| 27 Jan 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | Complaint investigation | 19 Feb 2024 |
| 27 Jan 2024 | F0610 | Respond appropriately to all alleged violations. | E | Complaint investigation | 19 Feb 2024 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 27 Jan 2024 | Fine | $57,321 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Texas average. Turnover: nursing staff 65.8%, RNs 78.3%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Texas median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 27.2% | 14.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.5% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.4% | 0.3% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.9% | 3.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.3% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 21.9% | 12.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 0.8% | 3.4% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 7.7% | 8.3% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: non-profit, corporation. Legal business name: Carillon, Inc.. Chain: Life Care Services (43 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Carillon, Inc. | 5% or greater direct ownership interest | 100% | 12/30/2009 |
| U.S. Bank | 5% or greater security interest | NOT APPLICABLE | 07/01/2016 |
| Life Care Services LLC | Operational/managerial control | NOT APPLICABLE | 02/03/2003 |
| Life Care Services LLC | Adp of the snf | NOT APPLICABLE | 04/30/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Lubbock County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Crown Point Health Suites | Lubbock | 108 | 5 | 4 | 4 | 18 | 16.7 | $8K | 10 Apr 2026 |
| Slaton Care Center | Slaton | 120 | 4 | 4 | 1 | 20 | 16.7 | $23K | 4 Dec 2025 |
| Windmill Village Rehabilitation & Care Center | Lubbock | 120 | 4 | 4 | 1 | 28 | 23.3 | — | 9 Jul 2026 |
| Lubbock Health Care Center | Lubbock | 120 | 3 | 4 | 1 | 21 | 17.5 | — | 9 Dec 2025 |
| Mi Casita Nursing and Rehabilitation | Lubbock | 95 | 3 | 4 | 1 | 28 | 29.5 | — | 27 Mar 2026 |
| The Plaza At Lubbock | Lubbock | 132 | 3 | 2 | 2 | 40 | 30.3 | $39K | 8 Jan 2026 |
| Hansford County Hospital District DBA Lakeridge Nu | Lubbock | 90 | 2 | 3 | 1 | 31 | 34.4 | $31K | 12 May 2026 |
| The Mildred & Shirley L. Garrison Geriatric Educatabuse icon | Lubbock | 120 | 2 | 1 | 1 | 44 | 36.7 | $27K | 16 Jun 2026 |
All 15 facilities in Lubbock County
Questions and answers
How many deficiencies has Carillon Inc been cited for?
19 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Texas median is 25 per facility.
Has Carillon Inc been fined?
Yes. CMS lists fines totalling $57K in the period covered.
How does staffing at Carillon Inc compare?
Reported total nurse staffing is 4.7 hours per resident per day against a Texas median of 3.3 and a national average of 3.9.
Who operates Carillon Inc?
It is part of the Life Care Services chain. Ownership type is non-profit, corporation. Organisations in the CMS ownership record include Carillon, Inc. and Life Care Services LLC. Individual owners and managers are not listed on this site.
When was Carillon Inc last inspected?
The most recent survey or investigation in the CMS record is dated 17 Jun 2026; the most recent standard health survey was 17 Jun 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.