Ohio › Lucas County › Whitehouse
Whitehouse Country Manor
11239 Waterville St, Whitehouse, OH 43571
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Whitehouse Country Manor, in Whitehouse, Ohio, is certified for 90 beds under for-profit, corporation ownership and belongs to the Hillstone Healthcare chain.
CMS gives it 4 of 5 stars overall, above the Ohio median of 3; the health inspection rating is 3, staffing 2 and quality measures 5.
Inspectors recorded 37 health deficiencies across the three most recent survey cycles (8, 14, 15 by cycle, most recent first), none at the actual-harm level. That is 41.1 per 100 beds, about the same as the state median of 33.3.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.0 hours per resident per day (0.4 RN), close to the Ohio median of 3.6; nursing staff turnover is 41.8%.
Compared with county, state and nation
| Measure | This facility | Lucas Co. median | Ohio median | US average |
|---|---|---|---|---|
| Overall star rating | 4 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 37 | 42 | 27 | 28.7 |
| Citations per 100 beds | 41.1 | 53.3 | 33.3 | 26.8 |
| Total nurse hours per resident day | 3.0 | 3.5 | 3.6 | 3.9 |
| RN hours per resident day | 0.4 | 0.5 | 0.6 | 0.7 |
| Nursing staff turnover | 41.8% | 49.1% | 48.5% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (34 in the county, 922 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Ohio average per facility for the same cycle, as published by CMS. Standard health survey dates: 18 Feb 2025, 31 Oct 2022.
Severity mix: D ×22 E ×8 F ×6 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 4 Jun 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 12 Jun 2025 |
| 18 Feb 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 13 Mar 2025 |
| 18 Feb 2025 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 13 Mar 2025 |
| 18 Feb 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 13 Mar 2025 |
| 18 Feb 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 13 Mar 2025 |
| 18 Feb 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 13 Mar 2025 |
| 18 Feb 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 13 Mar 2025 |
| 18 Feb 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 13 Mar 2025 |
| 18 Feb 2025 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Complaint investigation | 13 Mar 2025 |
| 11 Apr 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 3 May 2024 |
| 5 Oct 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 31 Oct 2023 |
| 5 Oct 2023 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Complaint investigation | 31 Oct 2023 |
| 31 Oct 2022 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | Standard survey | 17 Nov 2022 |
| 31 Oct 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 17 Nov 2022 |
| 31 Oct 2022 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Standard survey | 17 Nov 2022 |
| 31 Oct 2022 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 17 Nov 2022 |
| 31 Oct 2022 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 17 Nov 2022 |
| 31 Oct 2022 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 17 Nov 2022 |
| 31 Oct 2022 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 17 Nov 2022 |
| 31 Oct 2022 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 17 Nov 2022 |
| 31 Oct 2022 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 17 Nov 2022 |
| 31 Oct 2022 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 17 Nov 2022 |
| 31 Oct 2022 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 17 Nov 2022 |
| 31 Oct 2022 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 17 Nov 2022 |
| 31 Oct 2022 | F0730 | Observe each nurse aide's job performance and give regular training. | C | Standard survey | 17 Nov 2022 |
| 26 Nov 2019 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | Standard survey | 19 Dec 2019 |
| 26 Nov 2019 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 19 Dec 2019 |
| 26 Nov 2019 | F0570 | Assure the security of all personal funds of residents deposited with the facility. | E | Standard survey | 19 Dec 2019 |
| 26 Nov 2019 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | E | Standard survey | 19 Dec 2019 |
| 26 Nov 2019 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | Standard survey | 19 Dec 2019 |
| 26 Nov 2019 | F0610 | Respond appropriately to all alleged violations. | E | Standard survey | 19 Dec 2019 |
| 26 Nov 2019 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 19 Dec 2019 |
| 26 Nov 2019 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Standard survey | 19 Dec 2019 |
| 26 Nov 2019 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 19 Dec 2019 |
| 26 Nov 2019 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Standard survey | 19 Dec 2019 |
| 26 Nov 2019 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 19 Dec 2019 |
| 26 Nov 2019 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 19 Dec 2019 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Ohio average. Turnover: nursing staff 41.8%, RNs 22.2%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Ohio median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 8.8% | 4.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.3% | 0.0% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.7% | 3.0% | 2.8% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 8.9% | 4.9% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 0.8% | 3.0% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 14.5% | 7.5% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Blue Creek Healthcare Llc. Chain: Hillstone Healthcare (9 facilities).
No organisations are listed in the CMS ownership record for this facility.
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Lucas County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Lakes of Monclova Health Campus The | Maumee | 60 | 5 | 4 | 3 | 18 | 30.0 | — | 30 Apr 2026 |
| Lakes of Sylvania, The | Sylvania | 62 | 5 | 5 | 3 | 17 | 27.4 | — | 12 Feb 2026 |
| Majestic Care of Toledo SNF | Toledo | 85 | 5 | 4 | 2 | 25 | 29.4 | $22K | 28 Apr 2026 |
| Advanced Healthcare Center | Toledo | 99 | 4 | 3 | 2 | 39 | 39.4 | — | 2 Jun 2026 |
| Elizabeth Scott Community | Maumee | 60 | 4 | 4 | 4 | 9 | 15.0 | — | 12 Sep 2024 |
| Lutheran Village At Wolfcreek | Holland | 67 | 4 | 3 | 2 | 29 | 43.3 | — | 8 Sep 2025 |
| Orchard Villa | Oregon | 136 | 4 | 3 | 3 | 34 | 25.0 | — | 20 Mar 2025 |
| Arbors At Sylvania | Toledo | 77 | 3 | 3 | 3 | 34 | 44.2 | — | 30 Jun 2026 |
All 34 facilities in Lucas County
Questions and answers
How many deficiencies has Whitehouse Country Manor been cited for?
37 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Ohio median is 27 per facility.
Has Whitehouse Country Manor been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Whitehouse Country Manor compare?
Reported total nurse staffing is 3.0 hours per resident per day against a Ohio median of 3.6 and a national average of 3.9.
Who operates Whitehouse Country Manor?
It is part of the Hillstone Healthcare chain. Ownership type is for-profit, corporation. Individual owners and managers are not listed on this site.
When was Whitehouse Country Manor last inspected?
The most recent survey or investigation in the CMS record is dated 4 Jun 2025; the most recent standard health survey was 18 Feb 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.