West Virginia › Wood County › Parkersburg
Willows Center
723 Summers Street, Parkersburg, WV 26101
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Willows Center is a For-profit, limited liability company nursing home in Parkersburg, West Virginia, certified for 97 beds and caring for about 94 residents a day.
CMS gives it 1 of 5 stars overall, below the West Virginia median of 3; the health inspection rating is 1, staffing 1 and quality measures 2.
Inspectors recorded 72 health deficiencies across the three most recent survey cycles (27, 26, 19 by cycle, most recent first), none at the actual-harm level. That is 74.2 per 100 beds, more than the state median of 47.3.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.3 hours per resident per day (0.6 RN), close to the West Virginia median of 3.5; nursing staff turnover is 49.4%.
Compared with county, state and nation
| Measure | This facility | Wood Co. median | West Virginia median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 1 | 3 | 3.0 |
| Health citations, 3 cycles | 72 | 60 | 38 | 28.7 |
| Citations per 100 beds | 74.2 | 43.9 | 47.3 | 26.8 |
| Total nurse hours per resident day | 3.3 | 3.4 | 3.5 | 3.9 |
| RN hours per resident day | 0.6 | 0.6 | 0.7 | 0.7 |
| Nursing staff turnover | 49.4% | 50.5% | 43.2% | 45.8% |
| Fines listed | $0 | $16,562 | $8,021 | — |
County and state figures are medians across facilities (5 in the county, 123 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: West Virginia average per facility for the same cycle, as published by CMS. Standard health survey dates: 22 Dec 2025, 8 Feb 2024.
Severity mix: D ×44 E ×27 F ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 10 Mar 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 8 Apr 2026 |
| 22 Dec 2025 | F0814 | Dispose of garbage and refuse properly. | F | Standard survey | 29 Jan 2026 |
| 22 Dec 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | Complaint investigation | 29 Jan 2026 |
| 22 Dec 2025 | F0610 | Respond appropriately to all alleged violations. | E | Complaint investigation | 29 Jan 2026 |
| 22 Dec 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 29 Jan 2026 |
| 22 Dec 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Complaint investigation | 29 Jan 2026 |
| 22 Dec 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Standard survey | 6 Mar 2026 |
| 22 Dec 2025 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | E | Standard survey | 29 Jan 2026 |
| 22 Dec 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 29 Jan 2026 |
| 22 Dec 2025 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Complaint investigation | 29 Jan 2026 |
| 22 Dec 2025 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | E | Standard survey | 29 Jan 2026 |
| 22 Dec 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Complaint investigation | 29 Jan 2026 |
| 22 Dec 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Standard survey | 29 Jan 2026 |
| 22 Dec 2025 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | E | Standard survey | 29 Jan 2026 |
| 22 Dec 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 29 Jan 2026 |
| 22 Dec 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 29 Jan 2026 |
| 22 Dec 2025 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 29 Jan 2026 |
| 22 Dec 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 6 Mar 2026 |
| 22 Dec 2025 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 29 Jan 2026 |
| 22 Dec 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 29 Jan 2026 |
| 22 Dec 2025 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | 29 Jan 2026 |
| 22 Dec 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 29 Jan 2026 |
| 22 Dec 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 29 Jan 2026 |
| 22 Dec 2025 | F0849 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D | Standard survey | 29 Jan 2026 |
| 30 Oct 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 3 Dec 2025 |
| 30 Oct 2025 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 3 Dec 2025 |
| 30 Oct 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 3 Dec 2025 |
| 8 Feb 2024 | F0553 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. | E | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0730 | Observe each nurse aide's job performance and give regular training. | E | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0732 | Post nurse staffing information every day. | E | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0908 | Keep all essential equipment working safely. | E | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | D | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0583 | Keep residents' personal and medical records private and confidential. | D | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 14 Mar 2024 |
| 8 Feb 2024 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 14 Mar 2024 |
| 19 Dec 2023 | F0680 | Ensure the activities program is directed by a qualified professional. | E | Complaint investigation | 6 Feb 2024 |
| 19 Dec 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Complaint investigation | 6 Feb 2024 |
| 19 Dec 2023 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | E | Complaint investigation | 6 Feb 2024 |
| 19 Dec 2023 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Complaint investigation | 6 Feb 2024 |
| 19 Dec 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 6 Feb 2024 |
| 19 Dec 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 6 Feb 2024 |
| 27 Sep 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 3 Nov 2023 |
| 31 Aug 2023 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 13 Oct 2023 |
| 31 Aug 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 13 Oct 2023 |
| 31 Aug 2023 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 13 Oct 2023 |
| 8 Jun 2022 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 15 Jul 2022 |
| 8 Jun 2022 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 15 Jul 2022 |
| 8 Jun 2022 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 15 Jul 2022 |
| 8 Jun 2022 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 15 Jul 2022 |
| 8 Jun 2022 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 15 Jul 2022 |
| 8 Jun 2022 | F0730 | Observe each nurse aide's job performance and give regular training. | D | Standard survey | 15 Jul 2022 |
| 8 Jun 2022 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 15 Jul 2022 |
| 8 Jun 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 15 Jul 2022 |
| 8 Jun 2022 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 15 Jul 2022 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the West Virginia average. Turnover: nursing staff 49.4%, RNs 62.5%; 4 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | West Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 22.8% | 14.2% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.2% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.0% | 1.0% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 4.6% | 4.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.0% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 19.1% | 15.1% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 7.2% | 3.6% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 5.6% | 10.9% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: 723 Summers Street Operations Llc. Chain: Genesis Healthcare (184 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Genesis Wv Holdings LLC | 5% or greater direct ownership interest | 100% | 04/01/2011 |
| Fc-Gen Operations Investment LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Gen Operations I LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Healthcare Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Healthcare LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Holdings LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Operations LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Ghc Holdings LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Sun Healthcare Group Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Operations LLC | Adp of the snf | NOT APPLICABLE | 02/28/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Wood County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Eagle Pointe Healthcare Center | Parkersburg | 150 | 2 | 2 | 4 | 60 | 40.0 | — | 23 Sep 2025 |
| Worthington Healthcare Center | Parkersburg | 105 | 2 | 2 | 3 | 34 | 32.4 | $104K | 2 Apr 2025 |
| Ohio Valley Health Care | Parkersburg | 66 | 1 | 3 | 1 | 29 | 43.9 | $22K | 18 Mar 2026 |
| Parkersburg Center | Parkersburg | 66 | 1 | 1 | 1 | 60 | 90.9 | $17K | 10 Dec 2025 |
All 5 facilities in Wood County
Questions and answers
How many deficiencies has Willows Center been cited for?
72 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The West Virginia median is 38 per facility.
Has Willows Center been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Willows Center compare?
Reported total nurse staffing is 3.3 hours per resident per day against a West Virginia median of 3.5 and a national average of 3.9.
Who operates Willows Center?
It is part of the Genesis Healthcare chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Genesis Wv Holdings LLC, Fc-Gen Operations Investment LLC and Gen Operations I LLC. Individual owners and managers are not listed on this site.
When was Willows Center last inspected?
The most recent survey or investigation in the CMS record is dated 10 Mar 2026; the most recent standard health survey was 22 Dec 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.