Indiana › Wayne County › Richmond
Willows of Richmond
2070 Chester Blvd, Richmond, IN 47374
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 87 beds, Willows of Richmond serves Richmond in Wayne County, Indiana and has taken Medicare and Medicaid residents since 1984.
CMS gives it 2 of 5 stars overall, below the Indiana median of 3; the health inspection rating is 2, staffing 2 and quality measures 2.
Inspectors recorded 21 health deficiencies across the three most recent survey cycles (6, 6, 9 by cycle, most recent first), none at the actual-harm level. That is 24.1 per 100 beds, about the same as the state median of 22.9.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.2 hours per resident per day (0.3 RN), close to the Indiana median of 3.6; nursing staff turnover is 35.8%.
Compared with county, state and nation
| Measure | This facility | Wayne Co. median | Indiana median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 21 | 35 | 19 | 28.7 |
| Citations per 100 beds | 24.1 | 26.5 | 22.9 | 26.8 |
| Total nurse hours per resident day | 3.2 | 3.3 | 3.6 | 3.9 |
| RN hours per resident day | 0.3 | 0.8 | 0.6 | 0.7 |
| Nursing staff turnover | 35.8% | 48.0% | 45.4% | 45.8% |
| Fines listed | $0 | $24,764 | $0 | — |
County and state figures are medians across facilities (8 in the county, 507 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Indiana average per facility for the same cycle, as published by CMS. Standard health survey dates: 30 May 2025, 19 Apr 2024.
Severity mix: D ×17 E ×1 F ×3
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 15 Oct 2025 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 21 Nov 2025 |
| 30 May 2025 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | F | Standard survey | 11 Jun 2025 |
| 30 May 2025 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 12 Jun 2025 |
| 30 May 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 12 Jun 2025 |
| 30 May 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 12 Jun 2025 |
| 30 May 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 12 Jun 2025 |
| 3 Jan 2025 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 17 Jan 2025 |
| 18 Jun 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 1 Jul 2024 |
| 19 Apr 2024 | F0641 | Ensure each resident receives an accurate assessment. | E | Standard survey | 8 May 2024 |
| 19 Apr 2024 | F0640 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | D | Standard survey | 8 May 2024 |
| 19 Apr 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 8 May 2024 |
| 19 Apr 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 8 May 2024 |
| 19 Apr 2024 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 8 May 2024 |
| 18 Jan 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Complaint investigation | 29 Jan 2024 |
| 18 Jan 2024 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | F | Complaint investigation | 29 Jan 2024 |
| 18 Jan 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 29 Jan 2024 |
| 18 Jan 2024 | F0814 | Dispose of garbage and refuse properly. | D | Complaint investigation | 29 Jan 2024 |
| 17 Mar 2023 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 21 Mar 2023 |
| 17 Mar 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 21 Mar 2023 |
| 17 Mar 2023 | F0732 | Post nurse staffing information every day. | D | Standard survey | 21 Mar 2023 |
| 17 Mar 2023 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 21 Mar 2023 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Indiana average. Turnover: nursing staff 35.8%, RNs 20.0%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Indiana median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 44.2% | 8.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 0.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.0% | 3.6% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 21.8% | 9.3% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.6% | 3.3% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 27.3% | 11.4% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: government, county. Legal business name: Henry County Memorial Hospital.
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Henry County Memorial Hospital | 5% or greater direct ownership interest | 100% | 01/01/2012 |
| Richmond In Operating Company, LLC | Operational/managerial control | NOT APPLICABLE | 07/01/2023 |
| Richmond In Operating Company, LLC | Adp of the snf | NOT APPLICABLE | 01/13/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Wayne County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Arbor Trace Health & Living Community | Richmond | 101 | 5 | 4 | 2 | 18 | 17.8 | — | 15 May 2024 |
| Forest Park Health Campus | Richmond | 70 | 3 | 3 | 1 | 16 | 22.9 | — | 15 May 2026 |
| Rosebud Village | Richmond | 110 | 3 | 3 | 3 | 21 | 19.1 | — | 29 Jul 2025 |
| Springs of Richmond, The | Richmond | 70 | 3 | 2 | 3 | 35 | 50.0 | $26K | 13 Feb 2026 |
| Ambassador Healthcare | Centerville | 137 | 2 | 2 | 4 | 41 | 29.9 | $42K | 13 May 2026 |
| Brickyard Healthcare - Golden Rule Care Centerabuse icon | Richmond | 170 | 1 | 1 | 2 | 45 | 26.5 | $55K | 4 Feb 2026 |
| Brickyard Healthcare - Richmond Care Centerabuse icon | Richmond | 87 | 1 | 1 | 3 | 59 | 67.8 | $25K | 8 Dec 2025 |
All 8 facilities in Wayne County
Questions and answers
How many deficiencies has Willows of Richmond been cited for?
21 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Indiana median is 19 per facility.
Has Willows of Richmond been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Willows of Richmond compare?
Reported total nurse staffing is 3.2 hours per resident per day against a Indiana median of 3.6 and a national average of 3.9.
Who operates Willows of Richmond?
Ownership type is government, county. Organisations in the CMS ownership record include Henry County Memorial Hospital and Richmond In Operating Company, LLC. Individual owners and managers are not listed on this site.
When was Willows of Richmond last inspected?
The most recent survey or investigation in the CMS record is dated 15 Oct 2025; the most recent standard health survey was 30 May 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.