Massachusetts › Essex County › Andover
Andover Manor Rehab and Nursing
89 Morton Street, Andover, MA 01810
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Andover Manor Rehab and Nursing, in Andover, Massachusetts, is certified for 174 beds under for-profit, limited liability company ownership and belongs to the Stern Consultants chain.
CMS gives it 2 of 5 stars overall, below the Massachusetts median of 3; the health inspection rating is 2, staffing 3 and quality measures 4.
Inspectors recorded 51 health deficiencies across the three most recent survey cycles (13, 20, 18 by cycle, most recent first), none at the actual-harm level. That is 29.3 per 100 beds, more than the state median of 21.7.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.8 hours per resident per day (0.6 RN), close to the Massachusetts median of 3.7; nursing staff turnover is 47.0%.
Compared with county, state and nation
| Measure | This facility | Essex Co. median | Massachusetts median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 51 | 25 | 27 | 28.7 |
| Citations per 100 beds | 29.3 | 22.1 | 21.7 | 26.8 |
| Total nurse hours per resident day | 3.8 | 3.7 | 3.7 | 3.9 |
| RN hours per resident day | 0.6 | 0.6 | 0.6 | 0.7 |
| Nursing staff turnover | 47.0% | 39.0% | 37.7% | 45.8% |
| Fines listed | $0 | $8,824 | $0 | — |
County and state figures are medians across facilities (45 in the county, 341 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Massachusetts average per facility for the same cycle, as published by CMS. Standard health survey dates: 15 Jan 2026, 9 Jan 2025.
Severity mix: D ×41 E ×8 B ×1 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 15 Jan 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Standard survey | 5 Feb 2026 |
| 15 Jan 2026 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 5 Feb 2026 |
| 15 Jan 2026 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Standard survey | 5 Feb 2026 |
| 15 Jan 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 5 Feb 2026 |
| 15 Jan 2026 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 5 Feb 2026 |
| 15 Jan 2026 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 5 Feb 2026 |
| 15 Jan 2026 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 5 Feb 2026 |
| 15 Jan 2026 | F0791 | Provide or obtain dental services for each resident. | D | Standard survey | 2 Feb 2026 |
| 15 Jan 2026 | F0808 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. | D | Standard survey | 5 Feb 2026 |
| 15 Jan 2026 | F0825 | Provide or get specialized rehabilitative services as required for a resident. | D | Standard survey | 5 Feb 2026 |
| 15 Jan 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 5 Feb 2026 |
| 15 Jan 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 5 Feb 2026 |
| 15 Jan 2026 | F0908 | Keep all essential equipment working safely. | D | Standard survey | 5 Feb 2026 |
| 9 Jan 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 7 Feb 2025 |
| 9 Jan 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 7 Feb 2025 |
| 9 Jan 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Standard survey | 7 Feb 2025 |
| 9 Jan 2025 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 7 Feb 2025 |
| 9 Jan 2025 | F0583 | Keep residents' personal and medical records private and confidential. | D | Standard survey | 7 Feb 2025 |
| 9 Jan 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Standard survey | 7 Feb 2025 |
| 9 Jan 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 7 Feb 2025 |
| 9 Jan 2025 | F0637 | Assess the resident when there is a significant change in condition | D | Standard survey | 7 Feb 2025 |
| 9 Jan 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 7 Feb 2025 |
| 9 Jan 2025 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 7 Feb 2025 |
| 9 Jan 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 7 Feb 2025 |
| 9 Jan 2025 | F0660 | Plan the resident's discharge to meet the resident's goals and needs. | D | Standard survey | 7 Feb 2025 |
| 9 Jan 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 7 Feb 2025 |
| 9 Jan 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 7 Feb 2025 |
| 9 Jan 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 7 Feb 2025 |
| 9 Jan 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | D | Standard survey | 7 Feb 2025 |
| 9 Jan 2025 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Standard survey | 7 Feb 2025 |
| 9 Jan 2025 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Standard survey | 7 Feb 2025 |
| 9 Jan 2025 | F0809 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | D | Standard survey | 7 Feb 2025 |
| 9 Jan 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 7 Feb 2025 |
| 17 Jan 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 12 Mar 2024 |
| 17 Jan 2024 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | E | Standard survey | 12 Mar 2024 |
| 17 Jan 2024 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Standard survey | 12 Mar 2024 |
| 17 Jan 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 12 Mar 2024 |
| 17 Jan 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 12 Mar 2024 |
| 17 Jan 2024 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Standard survey | 12 Mar 2024 |
| 17 Jan 2024 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Standard survey | 12 Mar 2024 |
| 17 Jan 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 12 Mar 2024 |
| 17 Jan 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 12 Mar 2024 |
| 17 Jan 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 12 Mar 2024 |
| 17 Jan 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 12 Mar 2024 |
| 17 Jan 2024 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 12 Mar 2024 |
| 17 Jan 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 12 Mar 2024 |
| 17 Jan 2024 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 12 Mar 2024 |
| 17 Jan 2024 | F0808 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. | D | Standard survey | 12 Mar 2024 |
| 17 Jan 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | C | Standard survey | 12 Mar 2024 |
| 17 Jan 2024 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | B | Standard survey | 12 Mar 2024 |
| 27 Sep 2023 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 31 Oct 2023 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Massachusetts average. Turnover: nursing staff 47.0%, RNs 61.9%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Massachusetts median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 11.3% | 15.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.4% | 0.6% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.5% | 1.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.3% | 3.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 7.2% | 14.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.6% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 28.5% | 19.6% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Andover Manor Rehab And Nursing Llc. Chain: Stern Consultants (22 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Tlco Holdings LLC | Operational/managerial control | NOT APPLICABLE | 10/16/2023 |
| Andover Manor Propco LLC | Adp of the snf | NOT APPLICABLE | 10/16/2023 |
| Tlco Holdings LLC | Adp of the snf | NOT APPLICABLE | 10/16/2023 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Essex County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Care One At Peabody | Peabody | 150 | 5 | 5 | 3 | 16 | 10.7 | — | 27 Mar 2025 |
| Cedar View Rehabilitation and Healthcare Center | Methuen | 106 | 5 | 5 | 2 | 9 | 8.5 | — | 24 Jan 2025 |
| Jeffrey & Susan Brudnick Center For Living | Peabody | 180 | 5 | 4 | 4 | 19 | 10.6 | $10K | 8 Apr 2026 |
| Lafayette Rehabilitation & Skilled Nursing | Marblehead | 65 | 5 | 5 | 4 | 9 | 13.8 | — | 28 Aug 2024 |
| Life Care Center of the North Shore | Lynn | 123 | 5 | 4 | 4 | 14 | 11.4 | — | 19 Mar 2026 |
| Meadows, The | North Andover | 60 | 5 | 5 | 4 | 0 | 0.0 | — | — |
| Oceanside Rehabilitation and Nursing Center | Rockport | 76 | 5 | 4 | 3 | 30 | 39.5 | — | 10 Jun 2025 |
| Whittier Bradford Transitional Care Unit | Bradford | 20 | 5 | 5 | 4 | 0 | 0.0 | — | — |
All 45 facilities in Essex County
Questions and answers
How many deficiencies has Andover Manor Rehab and Nursing been cited for?
51 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Massachusetts median is 27 per facility.
Has Andover Manor Rehab and Nursing been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Andover Manor Rehab and Nursing compare?
Reported total nurse staffing is 3.8 hours per resident per day against a Massachusetts median of 3.7 and a national average of 3.9.
Who operates Andover Manor Rehab and Nursing?
It is part of the Stern Consultants chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Tlco Holdings LLC. Individual owners and managers are not listed on this site.
When was Andover Manor Rehab and Nursing last inspected?
The most recent survey or investigation in the CMS record is dated 15 Jan 2026; the most recent standard health survey was 15 Jan 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.