Arizona › Maricopa County › Phoenix
Arizona State Veteran Home-Phx
4141 North S Herrera Way, Phoenix, AZ 85012
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 200 beds, Arizona State Veteran Home-Phx serves Phoenix in Maricopa County, Arizona and has taken Medicare and Medicaid residents since 1996.
CMS gives it 2 of 5 stars overall, below the Arizona median of 3; the health inspection rating is 1, staffing 5 and quality measures 5.
Inspectors recorded 39 health deficiencies across the three most recent survey cycles (6, 14, 19 by cycle, most recent first), 3 of them at the actual-harm or immediate-jeopardy level. That is 19.5 per 100 beds, about the same as the state median of 18.4.
CMS lists 4 penalties in the period covered: fines totalling $23K and 1 payment denial.
Reported nurse staffing is 5.3 hours per resident per day (1.1 RN), above the Arizona median of 3.8; nursing staff turnover is 29.2%.
CMS flags that the facility carries the CMS abuse icon.
Compared with county, state and nation
| Measure | This facility | Maricopa Co. median | Arizona median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 4 | 3 | 3.0 |
| Health citations, 3 cycles | 39 | 16 | 20 | 28.7 |
| Citations per 100 beds | 19.5 | 14.3 | 18.4 | 26.8 |
| Total nurse hours per resident day | 5.3 | 3.9 | 3.8 | 3.9 |
| RN hours per resident day | 1.1 | 0.6 | 0.6 | 0.7 |
| Nursing staff turnover | 29.2% | 45.3% | 46.3% | 45.8% |
| Fines listed | $23,296 | $0 | $0 | — |
County and state figures are medians across facilities (77 in the county, 140 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Arizona average per facility for the same cycle, as published by CMS. Standard health survey dates: 30 May 2025, 21 Jul 2023.
Severity mix: G ×3 D ×25 E ×10 F ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 5 May 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 11 Jun 2026 |
| 9 Dec 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 15 Dec 2025 |
| 30 May 2025 | F0851 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. | F | Standard survey | 30 Jun 2025 |
| 30 May 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Standard survey | 10 Jul 2025 |
| 30 May 2025 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 27 Jun 2025 |
| 30 May 2025 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 2 Jul 2025 |
| 15 May 2025 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 23 May 2025 |
| 15 May 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 23 May 2025 |
| 24 Apr 2025 | F0610 | Respond appropriately to all alleged violations. | E | Complaint investigation | 30 Apr 2025 |
| 24 Apr 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 30 Apr 2025 |
| 19 Feb 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 21 Apr 2025 |
| 22 Jan 2025 | F0760 | Ensure that residents are free from significant medication errors. | G | Complaint investigation | 15 Apr 2025 |
| 14 Jan 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 21 Apr 2025 |
| 10 Dec 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 5 Mar 2025 |
| 31 Oct 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 3 Feb 2025 |
| 23 Sep 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Complaint investigation | 15 Nov 2024 |
| 24 May 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Complaint investigation | 25 Jul 2024 |
| 24 May 2024 | F0660 | Plan the resident's discharge to meet the resident's goals and needs. | D | Complaint investigation | 25 Jul 2024 |
| 8 May 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 15 Jul 2024 |
| 22 Apr 2024 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Complaint investigation | 25 Jul 2024 |
| 22 Apr 2024 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 25 Jul 2024 |
| 12 Jan 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Complaint investigation | 12 Apr 2024 |
| 12 Jan 2024 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | E | Complaint investigation | 12 Apr 2024 |
| 30 Nov 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 25 Feb 2024 |
| 2 Nov 2023 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | G | Complaint investigation | 2 Feb 2024 |
| 2 Nov 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Complaint investigation | 1 Mar 2024 |
| 2 Nov 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 18 Dec 2023 |
| 21 Jul 2023 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | E | Standard survey | 20 Sep 2023 |
| 21 Jul 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Standard survey | 21 Aug 2023 |
| 21 Jul 2023 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Standard survey | 20 Sep 2023 |
| 21 Jul 2023 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Standard survey | 20 Sep 2023 |
| 26 May 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 17 Jun 2022 |
| 26 May 2022 | F0888 | Ensure staff are vaccinated for COVID-19 | E | Standard survey | 17 Jun 2022 |
| 26 May 2022 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Standard survey | 17 Jun 2022 |
| 26 May 2022 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 17 Jun 2022 |
| 26 May 2022 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 17 Jun 2022 |
| 26 May 2022 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 17 Jun 2022 |
| 26 May 2022 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 17 Jun 2022 |
| 26 May 2022 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 17 Jun 2022 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 10 Dec 2024 | Fine | $9,110 | |
| 22 Apr 2024 | Payment denial | — | 3 days |
| 22 Apr 2024 | Fine | $6,743 | |
| 2 Nov 2023 | Fine | $7,443 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Arizona average. Turnover: nursing staff 29.2%, RNs 54.8%; — administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Arizona median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 21.6% | 8.8% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.1% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 8.4% | 0.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.1% | 1.7% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 4.6% | 0.6% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 12.7% | 11.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 6.4% | 3.9% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 8.2% | 7.9% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: government, state. Legal business name: Arizona Department Of Veterans Services.
No organisations are listed in the CMS ownership record for this facility.
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Maricopa County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Acacia Health Center | Phoenix | 78 | 5 | 5 | 5 | 3 | 3.8 | — | 24 Dec 2025 |
| Advance Health Care of Scottsdale | Scottsdale | 38 | 5 | 4 | 4 | 9 | 23.7 | — | 17 Sep 2025 |
| Advanced Health Care of Glendale | Glendale | 54 | 5 | 4 | 4 | 9 | 16.7 | — | 18 Jun 2026 |
| Advanced Healthcare of Mesa | Mesa | 38 | 5 | 5 | 4 | 8 | 21.1 | — | 5 Sep 2025 |
| Alta Mesa Health and Rehabilitation | Mesa | 70 | 5 | 5 | 2 | 6 | 8.6 | — | 20 Nov 2024 |
| Archstone Care Center | Chandler | 120 | 5 | 4 | 3 | 12 | 10.0 | — | 16 Jan 2026 |
| Az - Rio Vista Post Acute and Rehabilitation | Peoria | 150 | 5 | 4 | 3 | 12 | 8.0 | — | 7 May 2025 |
| Boswell Transitional Care of Cascadia | Sun City | 115 | 5 | 4 | 2 | 10 | 8.7 | — | 9 May 2025 |
All 77 facilities in Maricopa County
Questions and answers
How many deficiencies has Arizona State Veteran Home-Phx been cited for?
39 health deficiencies across the three most recent survey cycles, 3 at the actual-harm or immediate-jeopardy level. The Arizona median is 20 per facility.
Has Arizona State Veteran Home-Phx been fined?
Yes. CMS lists fines totalling $23K in the period covered, plus 1 payment denial.
How does staffing at Arizona State Veteran Home-Phx compare?
Reported total nurse staffing is 5.3 hours per resident per day against a Arizona median of 3.8 and a national average of 3.9.
Who operates Arizona State Veteran Home-Phx?
Ownership type is government, state. Individual owners and managers are not listed on this site.
When was Arizona State Veteran Home-Phx last inspected?
The most recent survey or investigation in the CMS record is dated 5 May 2026; the most recent standard health survey was 30 May 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.