Pennsylvania › Montgomery County › Flourtown
Complete Care At Harston Hall LLC
350 Haws Lane, Flourtown, PA 19031
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Complete Care At Harston Hall LLC is a For-profit, corporation nursing home in Flourtown, Pennsylvania, certified for 120 beds and caring for about 109 residents a day.
CMS gives it 1 of 5 stars overall, below the Pennsylvania median of 3; the health inspection rating is 2, staffing 1 and quality measures 4.
Inspectors recorded 66 health deficiencies across the three most recent survey cycles (13, 31, 22 by cycle, most recent first), 2 of them at the actual-harm or immediate-jeopardy level. That is 55.0 per 100 beds, more than the state median of 22.2.
CMS lists 2 penalties in the period covered: fines totalling $17K.
Reported nurse staffing is 3.5 hours per resident per day (0.5 RN), close to the Pennsylvania median of 3.6; nursing staff turnover is 51.4%.
Compared with county, state and nation
| Measure | This facility | Montgomery Co. median | Pennsylvania median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 66 | 20 | 26 | 28.7 |
| Citations per 100 beds | 55.0 | 16.8 | 22.2 | 26.8 |
| Total nurse hours per resident day | 3.5 | 3.6 | 3.6 | 3.9 |
| RN hours per resident day | 0.5 | 0.7 | 0.7 | 0.7 |
| Nursing staff turnover | 51.4% | 42.5% | 44.3% | 45.8% |
| Fines listed | $17,113 | $0 | $0 | — |
County and state figures are medians across facilities (58 in the county, 656 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Pennsylvania average per facility for the same cycle, as published by CMS. Standard health survey dates: 23 Apr 2026, 25 Apr 2025.
Severity mix: J ×1 K ×1 D ×42 E ×19 F ×1 B ×1 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 23 Apr 2026 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Standard survey | 11 Jun 2026 |
| 23 Apr 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 11 Jun 2026 |
| 23 Apr 2026 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 11 Jun 2026 |
| 23 Apr 2026 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 11 Jun 2026 |
| 23 Apr 2026 | F0791 | Provide or obtain dental services for each resident. | D | Standard survey | 11 Jun 2026 |
| 23 Apr 2026 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | Standard survey | 11 Jun 2026 |
| 23 Apr 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 11 Jun 2026 |
| 23 Apr 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 11 Jun 2026 |
| 23 Apr 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 11 Jun 2026 |
| 20 Jan 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 6 Mar 2026 |
| 6 Oct 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | Deficient, Provider has no plan of correction |
| 17 Sep 2025 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Complaint investigation | 10 Oct 2025 |
| 17 Sep 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 10 Oct 2025 |
| 25 Apr 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Complaint investigation | 23 Jun 2025 |
| 25 Apr 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 23 Jun 2025 |
| 25 Apr 2025 | F0602 | Protect each resident from the wrongful use of the resident's belongings or money. | E | Complaint investigation | 23 Jun 2025 |
| 25 Apr 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Complaint investigation | 23 Jun 2025 |
| 25 Apr 2025 | F0730 | Observe each nurse aide's job performance and give regular training. | E | Complaint investigation | 23 Jun 2025 |
| 25 Apr 2025 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Complaint investigation | 23 Jun 2025 |
| 25 Apr 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 23 Jun 2025 |
| 25 Apr 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 23 Jun 2025 |
| 25 Apr 2025 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 23 Jun 2025 |
| 25 Apr 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 23 Jun 2025 |
| 25 Apr 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 23 Jun 2025 |
| 25 Apr 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 23 Jun 2025 |
| 25 Apr 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 23 Jun 2025 |
| 25 Apr 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Complaint investigation | 23 Jun 2025 |
| 25 Apr 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 23 Jun 2025 |
| 25 Apr 2025 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Complaint investigation | 23 Jun 2025 |
| 25 Apr 2025 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Standard survey | 23 Jun 2025 |
| 25 Apr 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 23 Jun 2025 |
| 25 Apr 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Complaint investigation | 23 Jun 2025 |
| 25 Apr 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 23 Jun 2025 |
| 25 Apr 2025 | F0908 | Keep all essential equipment working safely. | D | Complaint investigation | 23 Jun 2025 |
| 25 Apr 2025 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | D | Complaint investigation | 23 Jun 2025 |
| 25 Apr 2025 | F0943 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | D | Complaint investigation | 23 Jun 2025 |
| 21 Jan 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 10 Mar 2025 |
| 5 Nov 2024 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | B | Complaint investigation | 24 Nov 2024 |
| 15 Aug 2024 | F0602 | Protect each resident from the wrongful use of the resident's belongings or money. | K | Complaint investigation | 1 Aug 2024 |
| 15 Aug 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | J | Complaint investigation | 1 Aug 2024 |
| 15 Aug 2024 | F0895 | Have a Compliance and Ethics Program. | E | Complaint investigation | 20 Sep 2024 |
| 15 Aug 2024 | F0576 | Ensure residents have reasonable access to and privacy in their use of communication methods. | D | Complaint investigation | 20 Sep 2024 |
| 15 Aug 2024 | F0583 | Keep residents' personal and medical records private and confidential. | D | Complaint investigation | 20 Sep 2024 |
| 15 Aug 2024 | F0835 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | D | Complaint investigation | 20 Sep 2024 |
| 21 Jun 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 12 Aug 2024 |
| 21 Jun 2024 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | E | Standard survey | 12 Aug 2024 |
| 21 Jun 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 12 Aug 2024 |
| 21 Jun 2024 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | E | Standard survey | 12 Aug 2024 |
| 21 Jun 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 12 Aug 2024 |
| 21 Jun 2024 | F0730 | Observe each nurse aide's job performance and give regular training. | E | Standard survey | 12 Aug 2024 |
| 21 Jun 2024 | F0732 | Post nurse staffing information every day. | E | Standard survey | 12 Aug 2024 |
| 21 Jun 2024 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | E | Standard survey | 12 Aug 2024 |
| 21 Jun 2024 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Standard survey | 12 Aug 2024 |
| 21 Jun 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 12 Aug 2024 |
| 21 Jun 2024 | F0881 | Implement a program that monitors antibiotic use. | E | Standard survey | 12 Aug 2024 |
| 21 Jun 2024 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Standard survey | 12 Aug 2024 |
| 21 Jun 2024 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 12 Aug 2024 |
| 21 Jun 2024 | F0679 | Provide activities to meet all resident's needs. | D | Standard survey | 12 Aug 2024 |
| 21 Jun 2024 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | 12 Aug 2024 |
| 21 Jun 2024 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 12 Aug 2024 |
| 21 Jun 2024 | F0699 | Provide care or services that was trauma informed and/or culturally competent. | D | Standard survey | 12 Aug 2024 |
| 21 Jun 2024 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Standard survey | 12 Aug 2024 |
| 21 Jun 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 12 Aug 2024 |
| 21 Jun 2024 | F0577 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. | C | Standard survey | 12 Aug 2024 |
| 21 Sep 2023 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | D | Complaint investigation | 20 Oct 2023 |
| 21 Sep 2023 | F0808 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. | D | Complaint investigation | 20 Oct 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 21 Jun 2024 | Fine | $8,557 | |
| 21 Jun 2024 | Fine | $8,556 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Pennsylvania average. Turnover: nursing staff 51.4%, RNs 52.9%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Pennsylvania median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 11.1% | 15.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.4% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.3% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.4% | 2.9% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 14.8% | 16.1% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.8% | 4.5% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 12.9% | 17.2% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Chain: Complete Care (85 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Pc Pa Opcos LLC | 5% or greater direct ownership interest | 100% | 05/01/2021 |
| Pc Wta Opco Holdco LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/01/2021 |
| Welltower Inc | 5% or greater security interest | NOT APPLICABLE | 05/01/2021 |
| Harston Hall Realty, LLC | Adp of the snf | NOT APPLICABLE | 05/01/2021 |
| Pc Wta Acquisition LLC | Adp of the snf | NOT APPLICABLE | 05/01/2021 |
| Pc Wta Multi-State LLC | Adp of the snf | NOT APPLICABLE | 05/01/2021 |
| Peace Capital Holdings LLC | Adp of the snf | NOT APPLICABLE | 05/01/2021 |
| Welltower Inc | Adp of the snf | NOT APPLICABLE | 05/01/2021 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Montgomery County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Artman Lutheran Home | Ambler | 61 | 5 | 4 | 5 | 17 | 27.9 | — | 11 May 2026 |
| Dock Terrace | Lansdale | 72 | 5 | 5 | 5 | 0 | 0.0 | — | — |
| Dresher Hill Health and Rehabilitation Center | Fort Washington | 118 | 5 | 4 | 3 | 5 | 4.2 | — | 30 Jan 2026 |
| Elm Terrace Gardens | Lansdale | 72 | 5 | 5 | 5 | 4 | 5.6 | — | 27 Mar 2025 |
| Frederick Living - Cedarwood | Frederick | 61 | 5 | 5 | 5 | 1 | 1.6 | — | 26 Oct 2023 |
| Gwynedd Healthcare and Rehabilitation Center | Lansdale | 181 | 5 | 4 | 3 | 15 | 8.3 | $24K | 4 Dec 2025 |
| Health Center At the Hill At Whitemarsh, The | Lafayette Hill | 60 | 5 | 5 | 5 | 1 | 1.7 | — | 14 Feb 2024 |
| Hrh Transitional Care Unit(A D/B/A Entity of Hrhs) | Meadowbrook | 21 | 5 | 5 | 5 | 3 | 14.3 | — | 19 Feb 2026 |
All 58 facilities in Montgomery County
Questions and answers
How many deficiencies has Complete Care At Harston Hall LLC been cited for?
66 health deficiencies across the three most recent survey cycles, 2 at the actual-harm or immediate-jeopardy level. The Pennsylvania median is 26 per facility.
Has Complete Care At Harston Hall LLC been fined?
Yes. CMS lists fines totalling $17K in the period covered.
How does staffing at Complete Care At Harston Hall LLC compare?
Reported total nurse staffing is 3.5 hours per resident per day against a Pennsylvania median of 3.6 and a national average of 3.9.
Who operates Complete Care At Harston Hall LLC?
It is part of the Complete Care chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Pc Pa Opcos LLC and Pc Wta Opco Holdco LLC. Individual owners and managers are not listed on this site.
When was Complete Care At Harston Hall LLC last inspected?
The most recent survey or investigation in the CMS record is dated 23 Apr 2026; the most recent standard health survey was 23 Apr 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.