New Hampshire › Hillsborough County › Milford
Crestwood Center
40 Crosby Street, Milford, NH 03055
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 82 beds, Crestwood Center serves Milford in Hillsborough County, New Hampshire and has taken Medicare and Medicaid residents since 1996.
CMS gives it 4 of 5 stars overall, above the New Hampshire median of 3; the health inspection rating is 3, staffing 3 and quality measures 5.
Inspectors recorded 13 health deficiencies across the three most recent survey cycles (3, 0, 10 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 15.9 per 100 beds, about the same as the state median of 13.1.
CMS lists 1 penalty in the period covered: fines totalling $16K.
Reported nurse staffing is 3.4 hours per resident per day (0.8 RN), close to the New Hampshire median of 3.6; nursing staff turnover is 43.1%.
Compared with county, state and nation
| Measure | This facility | Hillsborough Co. median | New Hampshire median | US average |
|---|---|---|---|---|
| Overall star rating | 4 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 13 | 14 | 12 | 28.7 |
| Citations per 100 beds | 15.9 | 14.7 | 13.1 | 26.8 |
| Total nurse hours per resident day | 3.4 | 3.5 | 3.6 | 3.9 |
| RN hours per resident day | 0.8 | 0.7 | 0.7 | 0.7 |
| Nursing staff turnover | 43.1% | 43.1% | 43.6% | 45.8% |
| Fines listed | $15,646 | $0 | $0 | — |
County and state figures are medians across facilities (21 in the county, 73 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: New Hampshire average per facility for the same cycle, as published by CMS. Standard health survey dates: 18 Dec 2025, 4 Dec 2024.
Severity mix: J ×1 D ×6 E ×2 B ×2 C ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 18 Dec 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 6 Feb 2026 |
| 18 Dec 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 6 Feb 2026 |
| 18 Dec 2025 | F0838 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | C | Standard survey | 6 Feb 2026 |
| 26 Jun 2024 | F0880 | Provide and implement an infection prevention and control program. | J | Complaint investigation | 17 Jun 2024 |
| 30 Jan 2024 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Complaint investigation | 1 Jan 2024 |
| 30 Jan 2024 | F0801 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. | E | Standard survey | 1 Mar 2024 |
| 30 Jan 2024 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 7 Mar 2024 |
| 30 Jan 2024 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 2 Mar 2024 |
| 30 Jan 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 6 Mar 2024 |
| 30 Jan 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 6 Mar 2024 |
| 30 Jan 2024 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | C | Standard survey | 14 Mar 2024 |
| 30 Jan 2024 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | B | Standard survey | 5 Mar 2024 |
| 30 Jan 2024 | F0679 | Provide activities to meet all resident's needs. | B | Standard survey | 29 Feb 2024 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 26 Jun 2024 | Fine | $15,646 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the New Hampshire average. Turnover: nursing staff 43.1%, RNs 42.9%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | New Hampshire median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 24.4% | 22.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 2.5% | 1.4% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 5.3% | 4.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 1.2% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 22.3% | 17.7% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.2% | 3.7% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 8.3% | 16.8% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: 40 Crosby Street Operations Llc. Chain: Genesis Healthcare (184 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Harborside New Hampshire Limited Partnership | 5% or greater direct ownership interest | 100% | 05/01/2019 |
| Fc-Gen Operations Investment LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/01/2019 |
| Gen Operations I LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/01/2019 |
| Genesis Healthcare Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/01/2019 |
| Genesis Healthcare LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/01/2019 |
| Genesis Holdings LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/01/2019 |
| Harborside Healthcare LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/01/2019 |
| Harborside Toledo Business LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/01/2019 |
| Sun Healthcare Group Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/01/2019 |
| Sunbridge Healthcare LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/01/2019 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Hillsborough County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Courville At Nashua | Nashua | 94 | 5 | 4 | 2 | 10 | 10.6 | — | 2 Jul 2026 |
| Hillsborough County Nursing Home | Goffstown | 300 | 5 | 3 | 5 | 9 | 3.0 | — | 7 May 2026 |
| Holy Cross Health Center | Manchester | 40 | 5 | 4 | 5 | 2 | 5.0 | — | 25 Feb 2026 |
| Maple Leaf Health Care Center | Manchester | 114 | 5 | 5 | 2 | 7 | 6.1 | — | 4 Mar 2026 |
| Bedford Hills Center | Bedford | 147 | 4 | 4 | 4 | 8 | 5.4 | $16K | 3 Oct 2024 |
| Mount Carmel Rehabilitation and Nursing Center | Manchester | 122 | 4 | 4 | 4 | 10 | 8.2 | — | 24 Jul 2025 |
| St Joseph Residence | Manchester | 22 | 4 | 3 | 5 | 11 | 50.0 | — | 23 Dec 2025 |
| Villa Crest Nursing and Retirement Center | Manchester | 126 | 4 | 4 | 3 | 9 | 7.1 | — | 31 Jul 2025 |
All 21 facilities in Hillsborough County
Questions and answers
How many deficiencies has Crestwood Center been cited for?
13 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The New Hampshire median is 12 per facility.
Has Crestwood Center been fined?
Yes. CMS lists fines totalling $16K in the period covered.
How does staffing at Crestwood Center compare?
Reported total nurse staffing is 3.4 hours per resident per day against a New Hampshire median of 3.6 and a national average of 3.9.
Who operates Crestwood Center?
It is part of the Genesis Healthcare chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Harborside New Hampshire Limited Partnership, Fc-Gen Operations Investment LLC and Gen Operations I LLC. Individual owners and managers are not listed on this site.
When was Crestwood Center last inspected?
The most recent survey or investigation in the CMS record is dated 18 Dec 2025; the most recent standard health survey was 18 Dec 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.