Texas › El Paso County › El Paso
Franklin Heights Nursing & Rehabilitation
223 S Resler Dr, El Paso, TX 79912
Overall★★★★★
Health inspection★★★★★
Staffing★★★★★
Quality measures★★★★★
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Franklin Heights Nursing & Rehabilitation is a For-profit, partnership nursing home in El Paso, Texas, certified for 132 beds and caring for about 99 residents a day.
CMS gives it 1 of 5 stars overall, below the Texas median of 3; the health inspection rating is 1, staffing 1 and quality measures 3.
Inspectors recorded 78 health deficiencies across the three most recent survey cycles (17, 24, 37 by cycle, most recent first), 5 of them at the actual-harm or immediate-jeopardy level. That is 59.1 per 100 beds, more than the state median of 22.5.
CMS lists 3 penalties in the period covered: fines totalling $192K and 1 payment denial.
Reported nurse staffing is 3.1 hours per resident per day (0.2 RN), close to the Texas median of 3.3; nursing staff turnover is 96.2%.
78health deficiencies, 3 survey cycles5 at actual harm or worse
$192Kfines listed by CMS3 penalties in period
3.1nurse hours per resident per daystate median 3.3
75%occupancy (residents ÷ beds)99 residents a day
Compared with county, state and nation
| Measure | This facility | El Paso Co. median | Texas median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 1 | 3 | 3.0 |
| Health citations, 3 cycles | 78 | 56 | 25 | 28.7 |
| Citations per 100 beds | 59.1 | 53.3 | 22.5 | 26.8 |
| Total nurse hours per resident day | 3.1 | 3.4 | 3.3 | 3.9 |
| RN hours per resident day | 0.2 | 0.4 | 0.4 | 0.7 |
| Nursing staff turnover | 96.2% | 52.7% | 52.1% | 45.8% |
| Fines listed | $191,503 | $34,613 | $16,801 | — |
County and state figures are medians across facilities (22 in the county, 1177 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Texas average per facility for the same cycle, as published by CMS. Standard health survey dates: 24 Jul 2025, 31 May 2024.
Severity mix: J ×2 K ×3 D ×43 E ×27 F ×2 B ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
Isolated
Pattern
Widespread
Immediate jeopardy
J
K
L
Actual harm
G
H
I
Potential for more than minimal harm
D
E
F
Potential for minimal harm
A
B
C
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 1 Jul 2026 | F0636 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | Complaint investigation | 15 Jul 2026 |
| 27 Mar 2026 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Complaint investigation | 10 Apr 2026 |
| 27 Mar 2026 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 10 Apr 2026 |
| 9 Jan 2026 | F0558 | Reasonably accommodate the needs and preferences of each resident. | E | Complaint investigation | 27 Jan 2026 |
| 9 Jan 2026 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | E | Complaint investigation | 27 Jan 2026 |
| 9 Jan 2026 | F0850 | Hire a qualified full-time social worker in a facility with more than 120 beds. | E | Complaint investigation | 27 Jan 2026 |
| 26 Nov 2025 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Complaint investigation | 27 Nov 2025 |
| 25 Nov 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 26 Nov 2025 |
| 25 Nov 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 26 Nov 2025 |
| 25 Nov 2025 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 26 Nov 2025 |
| 24 Jul 2025 | F0559 | Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. | E | Complaint investigation | 25 Jul 2025 |
| 24 Jul 2025 | F0574 | The resident has the right to receive notices in a format and a language he or she understands. | E | Complaint investigation | 25 Jul 2025 |
| 24 Jul 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Complaint investigation | 25 Jul 2025 |
| 24 Jul 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Complaint investigation | 25 Jul 2025 |
| 24 Jul 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Complaint investigation | 25 Jul 2025 |
| 24 Jul 2025 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | Complaint investigation | 25 Jul 2025 |
| 24 Jul 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | B | Standard survey | 25 Jul 2025 |
| 8 Aug 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 9 Aug 2024 |
| 8 Aug 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Complaint investigation | 9 Aug 2024 |
| 8 Aug 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 9 Aug 2024 |
| 8 Aug 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 9 Aug 2024 |
| 31 May 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 1 Jun 2024 |
| 31 May 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 1 Jun 2024 |
| 31 May 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 1 Jun 2024 |
| 31 May 2024 | F0732 | Post nurse staffing information every day. | E | Standard survey | 1 Jun 2024 |
| 31 May 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Complaint investigation | 1 Jun 2024 |
| 31 May 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Complaint investigation | 1 Jun 2024 |
| 31 May 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 1 Jun 2024 |
| 31 May 2024 | F0908 | Keep all essential equipment working safely. | E | Complaint investigation | 1 Jun 2024 |
| 31 May 2024 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Standard survey | 1 Jun 2024 |
| 31 May 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 1 Jun 2024 |
| 31 May 2024 | F0610 | Respond appropriately to all alleged violations. | D | Standard survey | 1 Jun 2024 |
| 31 May 2024 | F0636 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | Standard survey | 1 Jun 2024 |
| 31 May 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 1 Jun 2024 |
| 31 May 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 1 Jun 2024 |
| 31 May 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 1 Jun 2024 |
| 31 May 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 1 Jun 2024 |
| 31 May 2024 | F0694 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | Standard survey | 1 Jun 2024 |
| 31 May 2024 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 1 Jun 2024 |
| 31 May 2024 | F0835 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | D | Standard survey | 1 Jun 2024 |
| 31 May 2024 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | D | Complaint investigation | 1 Jun 2024 |
| 16 May 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Complaint investigation | 17 May 2024 |
| 16 May 2024 | F0849 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D | Complaint investigation | 17 May 2024 |
| 20 Mar 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 21 Mar 2024 |
| 20 Mar 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 21 Mar 2024 |
| 17 Feb 2024 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | K | Complaint investigation | 18 Feb 2024 |
| 17 Feb 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | K | Complaint investigation | 18 Feb 2024 |
| 17 Feb 2024 | F0610 | Respond appropriately to all alleged violations. | K | Complaint investigation | 18 Feb 2024 |
| 17 Feb 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 18 Feb 2024 |
| 17 Feb 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 18 Feb 2024 |
| 17 Feb 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Complaint investigation | 18 Feb 2024 |
| 17 Feb 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 18 Feb 2024 |
| 17 Feb 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 18 Feb 2024 |
| 22 Jan 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 23 Jan 2024 |
| 22 Jan 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 3 Feb 2024 |
| 22 Jan 2024 | F0641 | Ensure each resident receives an accurate assessment. | E | Complaint investigation | 3 Feb 2024 |
| 22 Jan 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Complaint investigation | 3 Feb 2024 |
| 22 Jan 2024 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Complaint investigation | 3 Feb 2024 |
| 22 Jan 2024 | F0583 | Keep residents' personal and medical records private and confidential. | D | Complaint investigation | 3 Feb 2024 |
| 22 Jan 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 3 Feb 2024 |
| 22 Jan 2024 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 3 Feb 2024 |
| 22 Jan 2024 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Complaint investigation | 3 Feb 2024 |
| 22 Jan 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 3 Feb 2024 |
| 19 Sep 2023 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 5 Oct 2023 |
| 19 Sep 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 5 Oct 2023 |
| 19 Sep 2023 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 5 Oct 2023 |
| 4 Aug 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 28 Aug 2023 |
| 4 Aug 2023 | F0849 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D | Complaint investigation | 28 Aug 2023 |
| 29 Mar 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 5 May 2023 |
| 29 Mar 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 5 May 2023 |
| 29 Mar 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 5 May 2023 |
| 29 Mar 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Standard survey | 5 May 2023 |
| 29 Mar 2023 | F0692 | Provide enough food/fluids to maintain a resident's health. | E | Standard survey | 5 May 2023 |
| 29 Mar 2023 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 5 May 2023 |
| 29 Mar 2023 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | E | Standard survey | 5 May 2023 |
| 29 Mar 2023 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | E | Standard survey | 5 May 2023 |
| 29 Mar 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 5 May 2023 |
| 29 Mar 2023 | F0637 | Assess the resident when there is a significant change in condition | D | Standard survey | 5 May 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 22 Jan 2024 | Payment denial | — | 33 days |
| 22 Jan 2024 | Fine | $167,062 | |
| 22 Jan 2024 | Fine | $24,441 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Texas average. Turnover: nursing staff 96.2%, RNs 83.3%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Texas median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 8.7% | 14.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.2% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.1% | 0.3% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.5% | 3.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 5.0% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 13.1% | 12.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.8% | 3.4% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 11.2% | 8.3% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, partnership. Legal business name: West Wharton County Hospital District. Chain: Creative Solutions In Healthcare (149 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| El Paso I Enterprises, LLC | Operational/managerial control | NOT APPLICABLE | 09/01/2022 |
| El Paso I Enterprises, LLC | Adp of the snf | NOT APPLICABLE | 09/01/2022 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in El Paso County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Center At Zaragoza, LLC | El Paso | 80 | 4 | 3 | 3 | 34 | 42.5 | — | 2 Jun 2026 |
| Mountain Villa Nursing Home | El Paso | 48 | 4 | 4 | 2 | 23 | 47.9 | — | 4 Dec 2025 |
| Oasis Nursing & Rehabilitation Center | El Paso | 130 | 4 | 4 | 1 | 26 | 20.0 | — | 18 Apr 2025 |
| Ambrosio Guillen Texas State Veterans Home | El Paso | 160 | 2 | 2 | 4 | 43 | 26.9 | — | 9 Apr 2026 |
| Avir At El Paso | El Paso | 124 | 2 | 1 | 2 | 93 | 75.0 | $193K | 10 Jun 2026 |
| Las Ventanas De Socorro | Socorro | 126 | 2 | 2 | 2 | 47 | 37.3 | $9K | 15 May 2026 |
| Nazareth Living Care Center | El Paso | 108 | 2 | 2 | 2 | 56 | 51.9 | — | 28 Jan 2026 |
| St. Giles Nursing and Rehabilitation Center | El Paso | 124 | 2 | 3 | 1 | 44 | 35.5 | $13K | 8 May 2026 |
All 22 facilities in El Paso County
Questions and answers
How many deficiencies has Franklin Heights Nursing & Rehabilitation been cited for?
78 health deficiencies across the three most recent survey cycles, 5 at the actual-harm or immediate-jeopardy level. The Texas median is 25 per facility.
Has Franklin Heights Nursing & Rehabilitation been fined?
Yes. CMS lists fines totalling $192K in the period covered, plus 1 payment denial.
How does staffing at Franklin Heights Nursing & Rehabilitation compare?
Reported total nurse staffing is 3.1 hours per resident per day against a Texas median of 3.3 and a national average of 3.9.
Who operates Franklin Heights Nursing & Rehabilitation?
It is part of the Creative Solutions In Healthcare chain. Ownership type is for-profit, partnership. Organisations in the CMS ownership record include El Paso I Enterprises, LLC. Individual owners and managers are not listed on this site.
When was Franklin Heights Nursing & Rehabilitation last inspected?
The most recent survey or investigation in the CMS record is dated 1 Jul 2026; the most recent standard health survey was 24 Jul 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.