Texas › El Paso County › El Paso
Los Arcos Del Norte Care Center
11169 Sean Haggerty, El Paso, TX 79934
Overall★★★★★
Health inspection★★★★★
Staffing★★★★★
Quality measures★★★★★
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 124 beds, Los Arcos Del Norte Care Center serves El Paso in El Paso County, Texas and has taken Medicare and Medicaid residents since 2011.
CMS gives it 1 of 5 stars overall, below the Texas median of 3; the health inspection rating is 2, staffing 1 and quality measures 3.
Inspectors recorded 72 health deficiencies across the three most recent survey cycles (21, 24, 27 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 58.1 per 100 beds, more than the state median of 22.5.
CMS lists 1 penalty in the period covered: fines totalling $14K.
Reported nurse staffing is 3.3 hours per resident per day (0.4 RN), close to the Texas median of 3.3; nursing staff turnover is 40.8%.
72health deficiencies, 3 survey cycles1 at actual harm or worse
$14Kfines listed by CMS1 penalty in period
3.3nurse hours per resident per daystate median 3.3
66%occupancy (residents ÷ beds)82 residents a day
Compared with county, state and nation
| Measure | This facility | El Paso Co. median | Texas median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 1 | 3 | 3.0 |
| Health citations, 3 cycles | 72 | 56 | 25 | 28.7 |
| Citations per 100 beds | 58.1 | 53.3 | 22.5 | 26.8 |
| Total nurse hours per resident day | 3.3 | 3.4 | 3.3 | 3.9 |
| RN hours per resident day | 0.4 | 0.4 | 0.4 | 0.7 |
| Nursing staff turnover | 40.8% | 52.7% | 52.1% | 45.8% |
| Fines listed | $14,130 | $34,613 | $16,801 | — |
County and state figures are medians across facilities (22 in the county, 1177 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Texas average per facility for the same cycle, as published by CMS. Standard health survey dates: 14 Mar 2025, 8 Dec 2023.
Severity mix: G ×1 D ×40 E ×29 C ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
Isolated
Pattern
Widespread
Immediate jeopardy
J
K
L
Actual harm
G
H
I
Potential for more than minimal harm
D
E
F
Potential for minimal harm
A
B
C
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 22 Aug 2025 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Complaint investigation | 15 Sep 2025 |
| 22 Aug 2025 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 15 Sep 2025 |
| 22 Aug 2025 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Complaint investigation | 15 Sep 2025 |
| 22 Aug 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 15 Sep 2025 |
| 13 Jun 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Complaint investigation | 7 Jul 2025 |
| 13 Jun 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Complaint investigation | 7 Jul 2025 |
| 13 Jun 2025 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 7 Jul 2025 |
| 14 Mar 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 14 Apr 2025 |
| 14 Mar 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 14 Apr 2025 |
| 14 Mar 2025 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 14 Apr 2025 |
| 14 Mar 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 14 Apr 2025 |
| 14 Mar 2025 | F0850 | Hire a qualified full-time social worker in a facility with more than 120 beds. | E | Standard survey | 14 Apr 2025 |
| 14 Mar 2025 | F0941 | Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members. | E | Standard survey | 14 Apr 2025 |
| 14 Mar 2025 | F0942 | Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents. | E | Standard survey | 14 Apr 2025 |
| 14 Mar 2025 | F0943 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | E | Standard survey | 14 Apr 2025 |
| 14 Mar 2025 | F0944 | Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program. | E | Standard survey | 14 Apr 2025 |
| 14 Mar 2025 | F0945 | Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program. | E | Standard survey | 14 Apr 2025 |
| 14 Mar 2025 | F0946 | Provide training in compliance and ethics. | E | Standard survey | 14 Apr 2025 |
| 14 Mar 2025 | F0949 | Provide behavior health training consistent with the requirements and as determined by a facility assessment. | E | Standard survey | 14 Apr 2025 |
| 14 Mar 2025 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 14 Apr 2025 |
| 14 Mar 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 14 Apr 2025 |
| 14 Mar 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 14 Apr 2025 |
| 14 Mar 2025 | F0791 | Provide or obtain dental services for each resident. | D | Standard survey | 14 Apr 2025 |
| 14 Mar 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 14 Apr 2025 |
| 3 Feb 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 3 Mar 2025 |
| 3 Feb 2025 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | E | Complaint investigation | 3 Mar 2025 |
| 3 Feb 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Complaint investigation | 3 Mar 2025 |
| 3 Feb 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 3 Mar 2025 |
| 3 Feb 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 3 Mar 2025 |
| 3 Feb 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 3 Mar 2025 |
| 23 Aug 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 13 Sep 2024 |
| 23 Aug 2024 | F0850 | Hire a qualified full-time social worker in a facility with more than 120 beds. | C | Complaint investigation | 13 Sep 2024 |
| 11 Jul 2024 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Complaint investigation | 12 Jul 2024 |
| 22 May 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 7 Jun 2024 |
| 22 May 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 7 Jun 2024 |
| 22 May 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 7 Jun 2024 |
| 5 Apr 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 19 Apr 2024 |
| 5 Apr 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 21 Feb 2024 |
| 5 Apr 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 19 Apr 2024 |
| 8 Dec 2023 | F0641 | Ensure each resident receives an accurate assessment. | E | Complaint investigation | 5 Jan 2024 |
| 8 Dec 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Complaint investigation | 5 Jan 2024 |
| 8 Dec 2023 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Complaint investigation | 5 Jan 2024 |
| 8 Dec 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | E | Complaint investigation | 5 Jan 2024 |
| 8 Dec 2023 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Complaint investigation | 5 Jan 2024 |
| 8 Dec 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Complaint investigation | 5 Jan 2024 |
| 8 Dec 2023 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 5 Jan 2024 |
| 8 Dec 2023 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Complaint investigation | 5 Jan 2024 |
| 8 Dec 2023 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 5 Jan 2024 |
| 8 Dec 2023 | F0563 | Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing. | D | Complaint investigation | 5 Jan 2024 |
| 8 Dec 2023 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 5 Jan 2024 |
| 8 Dec 2023 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Complaint investigation | 5 Jan 2024 |
| 8 Dec 2023 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 5 Jan 2024 |
| 14 Oct 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Complaint investigation | 9 Nov 2023 |
| 14 Oct 2023 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Complaint investigation | 9 Nov 2023 |
| 14 Oct 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 9 Nov 2023 |
| 14 Oct 2023 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 9 Nov 2023 |
| 14 Oct 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Complaint investigation | 9 Nov 2023 |
| 14 Oct 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 9 Nov 2023 |
| 14 Oct 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 9 Nov 2023 |
| 14 Oct 2023 | F0732 | Post nurse staffing information every day. | C | Complaint investigation | 9 Nov 2023 |
| 14 Oct 2022 | F0675 | Honor each resident's preferences, choices, values and beliefs. | E | Standard survey | 13 Nov 2022 |
| 14 Oct 2022 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Standard survey | 13 Nov 2022 |
| 14 Oct 2022 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 13 Nov 2022 |
| 14 Oct 2022 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 13 Nov 2022 |
| 14 Oct 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 13 Nov 2022 |
| 14 Oct 2022 | F0814 | Dispose of garbage and refuse properly. | E | Standard survey | 13 Nov 2022 |
| 14 Oct 2022 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 13 Nov 2022 |
| 14 Oct 2022 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 13 Nov 2022 |
| 14 Oct 2022 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 13 Nov 2022 |
| 14 Oct 2022 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 13 Nov 2022 |
| 14 Oct 2022 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 13 Nov 2022 |
| 14 Oct 2022 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Standard survey | 13 Nov 2022 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 21 May 2026 | Fine | $14,130 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Texas average. Turnover: nursing staff 40.8%, RNs 57.1%; 3 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Texas median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 6.4% | 14.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 0.3% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.6% | 3.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.1% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 3.4% | 12.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 6.6% | 3.4% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 12.9% | 8.3% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: government, hospital district. Legal business name: Anson Hospital District.
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Anson Hospital District | 5% or greater direct ownership interest | 100% | 04/01/2019 |
| Regency Ihs of El Paso | Operational/managerial control | NOT APPLICABLE | 04/01/2019 |
| Fundamental Administrative Services LLC | Adp of the snf | NOT APPLICABLE | 04/01/2019 |
| Fundamental Clinical and Operational Services, LLC | Adp of the snf | NOT APPLICABLE | 04/01/2019 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in El Paso County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Center At Zaragoza, LLC | El Paso | 80 | 4 | 3 | 3 | 34 | 42.5 | — | 2 Jun 2026 |
| Mountain Villa Nursing Home | El Paso | 48 | 4 | 4 | 2 | 23 | 47.9 | — | 4 Dec 2025 |
| Oasis Nursing & Rehabilitation Center | El Paso | 130 | 4 | 4 | 1 | 26 | 20.0 | — | 18 Apr 2025 |
| Ambrosio Guillen Texas State Veterans Home | El Paso | 160 | 2 | 2 | 4 | 43 | 26.9 | — | 9 Apr 2026 |
| Avir At El Paso | El Paso | 124 | 2 | 1 | 2 | 93 | 75.0 | $193K | 10 Jun 2026 |
| Las Ventanas De Socorro | Socorro | 126 | 2 | 2 | 2 | 47 | 37.3 | $9K | 15 May 2026 |
| Nazareth Living Care Center | El Paso | 108 | 2 | 2 | 2 | 56 | 51.9 | — | 28 Jan 2026 |
| St. Giles Nursing and Rehabilitation Center | El Paso | 124 | 2 | 3 | 1 | 44 | 35.5 | $13K | 8 May 2026 |
All 22 facilities in El Paso County
Questions and answers
How many deficiencies has Los Arcos Del Norte Care Center been cited for?
72 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Texas median is 25 per facility.
Has Los Arcos Del Norte Care Center been fined?
Yes. CMS lists fines totalling $14K in the period covered.
How does staffing at Los Arcos Del Norte Care Center compare?
Reported total nurse staffing is 3.3 hours per resident per day against a Texas median of 3.3 and a national average of 3.9.
Who operates Los Arcos Del Norte Care Center?
Ownership type is government, hospital district. Organisations in the CMS ownership record include Anson Hospital District and Regency Ihs of El Paso. Individual owners and managers are not listed on this site.
When was Los Arcos Del Norte Care Center last inspected?
The most recent survey or investigation in the CMS record is dated 22 Aug 2025; the most recent standard health survey was 14 Mar 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.