Massachusetts › Hampshire County › Hadley
Hadley Pointe Nursing Rehab & Care
20 North Maple Street, Hadley, MA 01035
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Hadley Pointe Nursing Rehab & Care, in Hadley, Massachusetts, is certified for 154 beds under for-profit, corporation ownership.
CMS gives it 1 of 5 stars overall, below the Massachusetts median of 3; the health inspection rating is 1, staffing 1 and quality measures 2.
Inspectors recorded 48 health deficiencies across the three most recent survey cycles (26, 12, 10 by cycle, most recent first), 4 of them at the actual-harm or immediate-jeopardy level. That is 31.2 per 100 beds, more than the state median of 21.7.
CMS lists 2 penalties in the period covered: fines totalling $86K.
Reported nurse staffing is 3.1 hours per resident per day (0.4 RN), close to the Massachusetts median of 3.7; nursing staff turnover is 70.0%.
CMS flags that the facility is a Special Focus Facility candidate and changed ownership in the last 12 months.
Compared with county, state and nation
| Measure | This facility | Hampshire Co. median | Massachusetts median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 48 | 34 | 27 | 28.7 |
| Citations per 100 beds | 31.2 | 25.4 | 21.7 | 26.8 |
| Total nurse hours per resident day | 3.1 | 3.3 | 3.7 | 3.9 |
| RN hours per resident day | 0.4 | 0.5 | 0.6 | 0.7 |
| Nursing staff turnover | 70.0% | 51.9% | 37.7% | 45.8% |
| Fines listed | $85,596 | $28,915 | $0 | — |
County and state figures are medians across facilities (5 in the county, 341 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Massachusetts average per facility for the same cycle, as published by CMS. Standard health survey dates: 17 Jan 2025, 2 Nov 2023.
Severity mix: G ×4 D ×33 E ×9 F ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 20 Jan 2026 | F0627 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. | D | Complaint investigation | 20 Feb 2026 |
| 20 Jan 2026 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Complaint investigation | 20 Feb 2026 |
| 14 Nov 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 18 Nov 2025 |
| 16 Sep 2025 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Complaint investigation | 25 Oct 2025 |
| 16 Sep 2025 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 25 Oct 2025 |
| 16 Sep 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 25 Oct 2025 |
| 16 Sep 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 25 Oct 2025 |
| 16 Sep 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 25 Oct 2025 |
| 16 Sep 2025 | F0943 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | D | Complaint investigation | 25 Oct 2025 |
| 11 Jun 2025 | F0760 | Ensure that residents are free from significant medication errors. | E | Complaint investigation | 7 Jul 2025 |
| 22 Jan 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Complaint investigation | 20 Feb 2025 |
| 22 Jan 2025 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | E | Complaint investigation | 14 Mar 2025 |
| 22 Jan 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 20 Feb 2025 |
| 17 Jan 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | G | Standard survey | 20 Feb 2025 |
| 17 Jan 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | G | Standard survey | 25 Mar 2025 |
| 17 Jan 2025 | F0843 | Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care. | F | Standard survey | 20 Feb 2025 |
| 17 Jan 2025 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | E | Standard survey | 25 Mar 2025 |
| 17 Jan 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 25 Mar 2025 |
| 17 Jan 2025 | F0712 | Ensure that the resident and his/her doctor meet face-to-face at all required visits. | E | Standard survey | 20 Feb 2025 |
| 17 Jan 2025 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | E | Standard survey | 20 Feb 2025 |
| 17 Jan 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 20 Feb 2025 |
| 17 Jan 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 20 Feb 2025 |
| 17 Jan 2025 | F0551 | Give the resident's representative the ability to exercise the resident's rights. | D | Standard survey | 20 Feb 2025 |
| 17 Jan 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 20 Feb 2025 |
| 17 Jan 2025 | F0637 | Assess the resident when there is a significant change in condition | D | Standard survey | 20 Feb 2025 |
| 17 Jan 2025 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 25 Mar 2025 |
| 17 Jan 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 20 Feb 2025 |
| 17 Jan 2025 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 20 Feb 2025 |
| 17 Jan 2025 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 20 Feb 2025 |
| 17 Jan 2025 | F0909 | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. | D | Standard survey | 20 Feb 2025 |
| 12 Dec 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 30 Nov 2024 |
| 22 Aug 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 4 Oct 2024 |
| 2 Nov 2023 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 14 Dec 2023 |
| 2 Nov 2023 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 14 Dec 2023 |
| 2 Nov 2023 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 14 Dec 2023 |
| 2 Nov 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 14 Dec 2023 |
| 2 Nov 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 14 Dec 2023 |
| 2 Nov 2023 | F0849 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D | Standard survey | 14 Dec 2023 |
| 5 Apr 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 2 Jun 2022 |
| 5 Apr 2022 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 13 May 2022 |
| 5 Apr 2022 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 13 May 2022 |
| 5 Apr 2022 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 13 May 2022 |
| 5 Apr 2022 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 13 May 2022 |
| 5 Apr 2022 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 24 May 2022 |
| 5 Apr 2022 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Standard survey | 24 May 2022 |
| 5 Apr 2022 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 13 May 2022 |
| 5 Apr 2022 | F0810 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. | D | Standard survey | 13 May 2022 |
| 5 Apr 2022 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 2 Jun 2022 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 17 Jan 2025 | Fine | $76,278 | |
| 22 Aug 2024 | Fine | $9,318 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Massachusetts average. Turnover: nursing staff 70.0%, RNs 66.7%; 4 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Massachusetts median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 27.0% | 15.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.2% | 0.6% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.6% | 1.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.8% | 3.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.8% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 27.4% | 14.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.1% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 29.0% | 19.6% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Hadley Center Llc.
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Rw North Maple Street Operations, LLC | 5% or greater direct ownership interest | NO PERCENTAGE PROVIDED | 09/29/2025 |
| Galloway Ma Opco Holdings LLC | 5% or greater indirect ownership interest | 30% | 09/29/2025 |
| Red Deer Investments, LLC | 5% or greater indirect ownership interest | 70% | 09/29/2025 |
| Pointclickcare Technologies, Inc. | Adp of the snf | NOT APPLICABLE | 09/29/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Hampshire County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Care One At Northampton | Northampton | 125 | 4 | 3 | 2 | 21 | 16.8 | $40K | 19 Dec 2025 |
| Linda Manor Extended Care Facility | Leeds | 123 | 3 | 3 | 4 | 28 | 22.8 | $9K | 29 Sep 2025 |
| South Hadley Rehabilitation and Nursing Center | South Hadley | 132 | 2 | 2 | 3 | 54 | 40.9 | — | 27 May 2025 |
| Center For Extended Care At Amherst | Amherst | 134 | 1 | 1 | 2 | 34 | 25.4 | $29K | 7 Apr 2026 |
All 5 facilities in Hampshire County
Questions and answers
How many deficiencies has Hadley Pointe Nursing Rehab & Care been cited for?
48 health deficiencies across the three most recent survey cycles, 4 at the actual-harm or immediate-jeopardy level. The Massachusetts median is 27 per facility.
Has Hadley Pointe Nursing Rehab & Care been fined?
Yes. CMS lists fines totalling $86K in the period covered.
How does staffing at Hadley Pointe Nursing Rehab & Care compare?
Reported total nurse staffing is 3.1 hours per resident per day against a Massachusetts median of 3.7 and a national average of 3.9.
Who operates Hadley Pointe Nursing Rehab & Care?
Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Rw North Maple Street Operations, LLC, Galloway Ma Opco Holdings LLC and Red Deer Investments, LLC. Individual owners and managers are not listed on this site.
When was Hadley Pointe Nursing Rehab & Care last inspected?
The most recent survey or investigation in the CMS record is dated 20 Jan 2026; the most recent standard health survey was 17 Jan 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.