Heritage Manor Health & RehabCMS ratings, inspections and fines
- Address
- 2575 Airline Drive, Bossier City, LA 71111
- CCN
- 195323
- Ownership type
- For-profit, limited liability company
- Certified beds
- 64
- Chain
- None in the CMS record
- Residents per day
- 54
- CMS flags
- None in the CMS record
Open the watch listCare Compare record (Medicare.gov)
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Heritage Manor Health & Rehab an overall rating of 1 of 5 stars. The last standard survey was on 17 Jun 2026. The latest survey cycle has 16 health citations. The median for nursing homes in Louisiana is 6. CMS lists 1 fine of $73,487 for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Bossier Parish median | Louisiana median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 1 | 1.0 | 2.0 | 3.0 |
| Health inspection rating | 1 | 2.0 | 3.0 | 2.8 |
| Staffing rating | 1 | 3.0 | 2.0 | 2.9 |
| Quality measure rating | 2 | 2.0 | 2.0 | 3.6 |
A median is the middle value of the homes in the group: 9 homes in the parish, 265 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Louisiana median |
|---|---|---|---|
| Cycle 1 (latest) | 17 Jun 2026 | 16 | 6 |
| Cycle 2 | 7 Aug 2025 | 33 | 8 |
| Cycle 3 | No date | 19 | 7 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | L0 | |
| Actual harm that is not immediate jeopardy | G0 | H0 | I0 |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | B0 | C0 |
Survey cycle 1 (latest): 16 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 17 Jun 2026 | F0577 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. | E | Standard survey | 17 Jul 2026 |
| 17 Jun 2026 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | E | Standard survey | 17 Jul 2026 |
| 17 Jun 2026 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | E | Standard survey | 17 Jul 2026 |
| 17 Jun 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 17 Jul 2026 |
| 17 Jun 2026 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 17 Jul 2026 |
| 17 Jun 2026 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | E | Standard survey | 17 Jul 2026 |
| 17 Jun 2026 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 17 Jul 2026 |
| 17 Jun 2026 | F0908 | Keep all essential equipment working safely. | E | Standard survey | 17 Jul 2026 |
| 26 Mar 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 24 Apr 2026 |
| 26 Mar 2026 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | Complaint investigation | 24 Apr 2026 |
| 11 Feb 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 27 Feb 2026 |
| 7 Jan 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Complaint investigation | 6 Feb 2026 |
| 16 Dec 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | E | Complaint investigation | 16 Jan 2026 |
| 16 Dec 2025 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Complaint investigation | 16 Jan 2026 |
| 16 Dec 2025 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Complaint investigation | 16 Jan 2026 |
| 16 Dec 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Complaint investigation | 16 Jan 2026 |
Survey cycle 2: 33 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 7 Aug 2025 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | E | Standard survey | 12 Sep 2025 |
| 7 Aug 2025 | F0558 | Reasonably accommodate the needs and preferences of each resident. | E | Standard survey | 12 Sep 2025 |
| 7 Aug 2025 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 12 Sep 2025 |
| 7 Aug 2025 | F0605 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | E | Standard survey | 12 Sep 2025 |
| 7 Aug 2025 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | E | Complaint investigation | 12 Sep 2025 |
| 7 Aug 2025 | F0641 | Ensure each resident receives an accurate assessment. | E | Standard survey | 12 Sep 2025 |
| 7 Aug 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 12 Sep 2025 |
| 7 Aug 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 12 Sep 2025 |
| 7 Aug 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Standard survey | 12 Sep 2025 |
| 7 Aug 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 12 Sep 2025 |
| 7 Aug 2025 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | E | Standard survey | 12 Sep 2025 |
| 7 Aug 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Standard survey | 12 Sep 2025 |
| 7 Aug 2025 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | E | Standard survey | 12 Sep 2025 |
| 7 Aug 2025 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Standard survey | 12 Sep 2025 |
| 7 Aug 2025 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Standard survey | 12 Sep 2025 |
| 7 Aug 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 12 Sep 2025 |
| 7 Aug 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 12 Sep 2025 |
| 12 Jun 2025 | F0908 | Keep all essential equipment working safely. | E | Complaint investigation | 18 Jul 2025 |
| 28 May 2025 | F0637 | Assess the resident when there is a significant change in condition | E | Complaint investigation | 19 Jun 2025 |
| 28 May 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Complaint investigation | 19 Jun 2025 |
| 28 May 2025 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E | Complaint investigation | 19 Jun 2025 |
| 7 May 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | Complaint investigation | 8 May 2025 |
| 7 May 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | E | Complaint investigation | 8 May 2025 |
| 10 Apr 2025 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Complaint investigation | 3 Apr 2025 |
| 10 Apr 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Complaint investigation | 23 May 2025 |
| 10 Apr 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Complaint investigation | 23 May 2025 |
| 10 Apr 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | E | Complaint investigation | 23 May 2025 |
| 10 Apr 2025 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | E | Complaint investigation | 23 May 2025 |
| 10 Apr 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | F | Complaint investigation | 29 May 2025 |
| 10 Apr 2025 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | Complaint investigation | 23 May 2025 |
| 10 Apr 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Complaint investigation | 23 May 2025 |
| 10 Apr 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 23 May 2025 |
| 19 Dec 2024 | F0568 | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. | E | Complaint investigation | 31 Jan 2025 |
Survey cycle 3: 19 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 16 Jul 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | E | Standard survey | 30 Aug 2024 |
| 16 Jul 2024 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | E | Standard survey | 30 Aug 2024 |
| 16 Jul 2024 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | E | Standard survey | 30 Aug 2024 |
| 16 Jul 2024 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | E | Standard survey | 30 Aug 2024 |
| 16 Jul 2024 | F0606 | Not hire anyone with a finding of abuse, neglect, exploitation, or theft. | E | Standard survey | 30 Sep 2024 |
| 16 Jul 2024 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 30 Aug 2024 |
| 16 Jul 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 30 Aug 2024 |
| 16 Jul 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 30 Aug 2024 |
| 16 Jul 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | E | Standard survey | 30 Aug 2024 |
| 16 Jul 2024 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | E | Standard survey | 30 Aug 2024 |
| 16 Jul 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 30 Aug 2024 |
| 16 Jul 2024 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E | Standard survey | 30 Aug 2024 |
| 16 Jul 2024 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | E | Standard survey | 30 Aug 2024 |
| 16 Jul 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 30 Aug 2024 |
| 16 Jul 2024 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | E | Standard survey | 30 Aug 2024 |
| 16 Jul 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 30 Aug 2024 |
| 16 Jul 2024 | F0947 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | E | Standard survey | 30 Aug 2024 |
| 24 May 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | K | Complaint investigation | 8 Jun 2024 |
| 24 May 2024 | F0835 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | K | Complaint investigation | 8 Jun 2024 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 24 May 2024 | Fine | $73,487 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Louisiana median | Louisiana average (CMS) |
|---|---|---|---|
| All nurse staff | 2.99 | 3.60 | 3.73 |
| Registered nurses (RN) | 0.22 | 0.20 | 0.30 |
| Licensed practical nurses (LPN) | 1.23 | 1.15 | |
| Nurse aides | 1.54 | 2.27 | |
| All nurse staff, weekends | 2.57 | 3.10 | 3.18 |
- Nurse staff turnover in a year
- 58.7%
- Nurse staff turnover, Louisiana median
- 47.0%
- RN turnover in a year
- 60.0%
- Administrators who left in a year
- 2
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Louisiana median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 8.2% | 17.0% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.7% | 0.9% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 5.3% | 3.2% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 12.2% | 2.3% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 9.4% | 16.8% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.0% | 4.9% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 34.3% | 21.2% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, limited liability company
- Legal business name
- 2575 Airline Drive Opco LLC
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Airline Drive Bossier LLC | 5% or greater direct ownership interest | 100% | 1 Mar 2024 |
| Doodle La Holdings, LLC | 5% or greater indirect ownership interest | 1 Mar 2024 | |
| RMG Enterprises Solutions, Inc. | 5% or greater indirect ownership interest | 1 Mar 2024 | |
| Pelican Care Group LLC | Operational/managerial control | 21 Nov 2024 |
The site shows organisations only. It does not show the names of persons.
Other homes in Bossier Parish
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Pilgrim Manor Skilled Nursing and Rehabilitation | Bossier City | 1 of 5 | 8 | $186,253 | 25 Feb 2026 | |
| Adira Medical Resort | Bossier City | 1 of 5 | 4 | $8,281 | 21 Jan 2026 | |
| Cypress Point Nursing & Rehabilitation Center | Bossier City | 4 of 5 | 5 | $0 | 30 Jul 2025 | |
| Old Brownlee Community Care Center | Bossier City | 5 of 5 | 4 | $0 | 9 Jul 2025 | |
| Northwest Louisiana Veterans Home | Bossier City | 4 of 5 | 0 | $0 | 9 Apr 2026 | |
| Cornerstone Post Acute Care of Bossier | Bossier City | 5 of 5 | 1 | $0 | 3 Sep 2025 | |
| Riverview Care Center | Bossier City | 1 of 5 | 8 | $24,251 | 10 Dec 2025 | |
| Colonial Oaks Skilled Nursing and RehabilitationSpecial Focus candidate | Bossier City | 1 of 5 | 12 | $66,170 | 5 Jun 2025 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Heritage Manor Health & Rehab (CCN 195323). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/heritage-manor-health-rehab-bossier-city-la-195323/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Heritage Manor Health & Rehab last inspected?
- The latest inspection with a citation in the CMS record was on 17 Jun 2026. It was a standard survey. It gave 8 citations. The standard survey before the last one was on 7 Aug 2025.
- Who operates Heritage Manor Health & Rehab?
- The CMS record gives the ownership type as for-profit, limited liability company. CMS lists no chain for the home. The CMS ownership file names Pelican Care Group LLC for operational or managerial control. This site does not show the names of persons.
- Is Heritage Manor Health & Rehab a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 1 home in Louisiana as a Special Focus Facility and 5 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.