Virginia › Roanoke City County › Roanoke
Pheasant Ridge Nursing and Rehabilitation
4355 Pheasant Ridge Road, Roanoke, VA 24014
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 101 beds, Pheasant Ridge Nursing and Rehabilitation serves Roanoke in Roanoke City County, Virginia and has taken Medicare and Medicaid residents since 1998.
CMS gives it 2 of 5 stars overall, below the Virginia median of 3; the health inspection rating is 2, staffing 2 and quality measures 4.
Inspectors recorded 32 health deficiencies across the three most recent survey cycles (17, 14, 1 by cycle, most recent first), 5 of them at the actual-harm or immediate-jeopardy level. That is 31.7 per 100 beds, about the same as the state median of 34.5.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.3 hours per resident per day (0.6 RN), close to the Virginia median of 3.4; nursing staff turnover is 53.8%.
CMS flags that the facility has not had a standard health inspection in more than two years.
Compared with county, state and nation
| Measure | This facility | Roanoke City Co. median | Virginia median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 32 | 31 | 32 | 28.7 |
| Citations per 100 beds | 31.7 | 26.7 | 34.5 | 26.8 |
| Total nurse hours per resident day | 3.3 | 3.7 | 3.4 | 3.9 |
| RN hours per resident day | 0.6 | 0.5 | 0.5 | 0.7 |
| Nursing staff turnover | 53.8% | 48.1% | 48.3% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (9 in the county, 289 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Virginia average per facility for the same cycle, as published by CMS. Standard health survey dates: 19 Jan 2024, 3 Aug 2022.
Severity mix: J ×1 G ×4 D ×23 E ×2 F ×1 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 7 May 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | G | Complaint investigation | 17 Jun 2026 |
| 7 May 2026 | F0692 | Provide enough food/fluids to maintain a resident's health. | G | Complaint investigation | 17 Jun 2026 |
| 7 May 2026 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | G | Complaint investigation | 17 Jun 2026 |
| 7 May 2026 | F0776 | Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them. | G | Complaint investigation | 17 Jun 2026 |
| 7 May 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 17 Jun 2026 |
| 7 May 2026 | F0773 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. | D | Complaint investigation | 17 Jun 2026 |
| 7 May 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 17 Jun 2026 |
| 21 Nov 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | J | Complaint investigation | 18 Feb 2025 |
| 21 Nov 2024 | F0711 | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. | E | Complaint investigation | 18 Feb 2025 |
| 21 Nov 2024 | F0573 | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. | D | Complaint investigation | 15 Jan 2025 |
| 21 Nov 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 18 Feb 2025 |
| 21 Nov 2024 | F0635 | Provide doctor's orders for the resident's immediate care at the time the resident was admitted. | D | Complaint investigation | 18 Feb 2025 |
| 21 Nov 2024 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Complaint investigation | 18 Feb 2025 |
| 21 Nov 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 18 Feb 2025 |
| 21 Nov 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 18 Feb 2025 |
| 21 Nov 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 15 Jan 2025 |
| 21 Nov 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 18 Feb 2025 |
| 19 Jan 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 21 Feb 2024 |
| 19 Jan 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | E | Standard survey | 21 Feb 2024 |
| 19 Jan 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 21 Feb 2024 |
| 19 Jan 2024 | F0641 | Ensure each resident receives an accurate assessment. | D | Complaint investigation | 21 Feb 2024 |
| 19 Jan 2024 | F0661 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. | D | Complaint investigation | 21 Feb 2024 |
| 19 Jan 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 21 Feb 2024 |
| 19 Jan 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 21 Feb 2024 |
| 19 Jan 2024 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 21 Feb 2024 |
| 19 Jan 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 21 Feb 2024 |
| 19 Jan 2024 | F0732 | Post nurse staffing information every day. | C | Standard survey | 21 Feb 2024 |
| 3 Aug 2022 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 7 Sep 2022 |
| 3 Aug 2022 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 7 Sep 2022 |
| 3 Aug 2022 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 7 Sep 2022 |
| 3 Aug 2022 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 7 Sep 2022 |
| 8 Apr 2021 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 27 Apr 2021 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Virginia average. Turnover: nursing staff 53.8%, RNs 53.3%; 3 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 11.7% | 13.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.3% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 3.7% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 7.7% | 3.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.4% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 20.5% | 14.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 5.1% | 4.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 16.8% | 13.3% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: 4355 Pheasant Ridge Road Opco Llc. Chain: Avardis Health (38 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Sw Roanoke Parentco LLC | 5% or greater direct ownership interest | 100% | 05/01/2025 |
| Mill Mountain Holdco LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/01/2025 |
| Vaop Holdco LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/01/2025 |
| SNF Mgr LLC | Operational/managerial control | NOT APPLICABLE | 05/01/2025 |
| SNF Mgr LLC | Adp of the snf | NOT APPLICABLE | 04/17/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Roanoke City County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Davis and Mcdaniel Veterans Care Center | Roanoke | 180 | 5 | 5 | 5 | 10 | 5.6 | — | 8 Jan 2026 |
| Friendship Health and Rehab Center | Roanoke | 253 | 4 | 4 | 3 | 17 | 6.7 | — | 29 Oct 2024 |
| Our Lady of the Valley | Roanoke | 70 | 4 | 4 | 3 | 14 | 20.0 | — | 25 Aug 2023 |
| Raleigh Court Health and Rehabilitation Center | Roanoke | 120 | 4 | 3 | 2 | 29 | 24.2 | — | 15 Aug 2024 |
| South Roanoke Nursing and Rehabilitation | Roanoke | 98 | 3 | 2 | 3 | 39 | 39.8 | — | 24 Apr 2025 |
| Springtree Healthcare & Rehab Center | Roanoke | 120 | 3 | 3 | 1 | 40 | 33.3 | — | 11 Mar 2026 |
| Star City Rehabilitation and Nursing | Roanoke | 116 | 2 | 3 | 1 | 31 | 26.7 | — | 18 Feb 2025 |
| Old Southwest Health and Rehabilitation | Roanoke | 130 | 1 | 1 | 2 | 129 | 99.2 | $136K | 16 Jul 2024 |
All 9 facilities in Roanoke City County
Questions and answers
How many deficiencies has Pheasant Ridge Nursing and Rehabilitation been cited for?
32 health deficiencies across the three most recent survey cycles, 5 at the actual-harm or immediate-jeopardy level. The Virginia median is 32 per facility.
Has Pheasant Ridge Nursing and Rehabilitation been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Pheasant Ridge Nursing and Rehabilitation compare?
Reported total nurse staffing is 3.3 hours per resident per day against a Virginia median of 3.4 and a national average of 3.9.
Who operates Pheasant Ridge Nursing and Rehabilitation?
It is part of the Avardis Health chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Sw Roanoke Parentco LLC, Mill Mountain Holdco LLC and Vaop Holdco LLC. Individual owners and managers are not listed on this site.
When was Pheasant Ridge Nursing and Rehabilitation last inspected?
The most recent survey or investigation in the CMS record is dated 7 May 2026; the most recent standard health survey was 19 Jan 2024.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.