Virginia › Roanoke City County › Roanoke
Springtree Healthcare & Rehab Center
3433 Springtree Drive, Roanoke, VA 24012
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Springtree Healthcare & Rehab Center is a For-profit, corporation nursing home in Roanoke, Virginia, certified for 120 beds and caring for about 113 residents a day.
CMS gives it 3 of 5 stars overall, equal to the Virginia median; the health inspection rating is 3, staffing 1 and quality measures 5.
Inspectors recorded 40 health deficiencies across the three most recent survey cycles (17, 16, 7 by cycle, most recent first), none at the actual-harm level. That is 33.3 per 100 beds, about the same as the state median of 34.5.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.7 hours per resident per day (0.4 RN), close to the Virginia median of 3.4; nursing staff turnover is 47.6%.
CMS flags that the facility has not had a standard health inspection in more than two years.
Compared with county, state and nation
| Measure | This facility | Roanoke City Co. median | Virginia median | US average |
|---|---|---|---|---|
| Overall star rating | 3 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 40 | 31 | 32 | 28.7 |
| Citations per 100 beds | 33.3 | 26.7 | 34.5 | 26.8 |
| Total nurse hours per resident day | 3.7 | 3.7 | 3.4 | 3.9 |
| RN hours per resident day | 0.4 | 0.5 | 0.5 | 0.7 |
| Nursing staff turnover | 47.6% | 48.1% | 48.3% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (9 in the county, 289 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Virginia average per facility for the same cycle, as published by CMS. Standard health survey dates: 23 May 2024, 9 Jun 2023.
Severity mix: D ×36 E ×4
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 11 Mar 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 15 Apr 2026 |
| 11 Mar 2026 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Complaint investigation | 15 Apr 2026 |
| 20 Aug 2025 | F0711 | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. | D | Complaint investigation | 19 Sep 2025 |
| 20 Aug 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 19 Sep 2025 |
| 23 May 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 18 Jun 2024 |
| 23 May 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 18 Jun 2024 |
| 23 May 2024 | F0640 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | D | Standard survey | 18 Jun 2024 |
| 23 May 2024 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 18 Jun 2024 |
| 23 May 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 18 Jun 2024 |
| 23 May 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 18 Jun 2024 |
| 23 May 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 18 Jun 2024 |
| 23 May 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 18 Jun 2024 |
| 23 May 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 18 Jun 2024 |
| 23 May 2024 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 18 Jun 2024 |
| 23 May 2024 | F0770 | Provide timely, quality laboratory services/tests to meet the needs of residents. | D | Complaint investigation | 18 Jun 2024 |
| 23 May 2024 | F0776 | Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them. | D | Standard survey | 18 Jun 2024 |
| 23 May 2024 | F0800 | Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs. | D | Standard survey | 18 Jun 2024 |
| 22 Feb 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 29 May 2024 |
| 22 Feb 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 29 May 2024 |
| 9 Jun 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Standard survey | 15 Aug 2023 |
| 9 Jun 2023 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | E | Standard survey | 15 Aug 2023 |
| 9 Jun 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 15 Aug 2023 |
| 9 Jun 2023 | F0559 | Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. | D | Standard survey | 15 Aug 2023 |
| 9 Jun 2023 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 15 Aug 2023 |
| 9 Jun 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 15 Aug 2023 |
| 9 Jun 2023 | F0637 | Assess the resident when there is a significant change in condition | D | Standard survey | 15 Aug 2023 |
| 9 Jun 2023 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 15 Aug 2023 |
| 9 Jun 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 15 Aug 2023 |
| 9 Jun 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 15 Aug 2023 |
| 9 Jun 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 15 Aug 2023 |
| 9 Jun 2023 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 15 Aug 2023 |
| 9 Jun 2023 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 15 Aug 2023 |
| 9 Jun 2023 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | D | Standard survey | 15 Aug 2023 |
| 9 Jun 2023 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 15 Aug 2023 |
| 9 Jun 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 15 Aug 2023 |
| 25 Mar 2021 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 23 Apr 2021 |
| 25 Mar 2021 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 23 Apr 2021 |
| 25 Mar 2021 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 23 Apr 2021 |
| 25 Mar 2021 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 23 Apr 2021 |
| 25 Mar 2021 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 23 Apr 2021 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Virginia average. Turnover: nursing staff 47.6%, RNs 53.8%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 9.1% | 13.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.2% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.7% | 3.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.7% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 6.7% | 14.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.7% | 4.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 7.4% | 13.3% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Springtree Operations Llc. Chain: Lifeworks Rehab (64 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Springtree Holdings I LLC | 5% or greater direct ownership interest | 100% | 05/28/2021 |
| America West LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/28/2021 |
| Charles 1994 LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/28/2021 |
| Edward 1998 LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/28/2021 |
| Redrock West LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/28/2021 |
| Saul 2012 LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/28/2021 |
| Rczbm West Manager LLC | Operational/managerial control | NOT APPLICABLE | 05/28/2021 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Roanoke City County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Davis and Mcdaniel Veterans Care Center | Roanoke | 180 | 5 | 5 | 5 | 10 | 5.6 | — | 8 Jan 2026 |
| Friendship Health and Rehab Center | Roanoke | 253 | 4 | 4 | 3 | 17 | 6.7 | — | 29 Oct 2024 |
| Our Lady of the Valley | Roanoke | 70 | 4 | 4 | 3 | 14 | 20.0 | — | 25 Aug 2023 |
| Raleigh Court Health and Rehabilitation Center | Roanoke | 120 | 4 | 3 | 2 | 29 | 24.2 | — | 15 Aug 2024 |
| South Roanoke Nursing and Rehabilitation | Roanoke | 98 | 3 | 2 | 3 | 39 | 39.8 | — | 24 Apr 2025 |
| Pheasant Ridge Nursing and Rehabilitation | Roanoke | 101 | 2 | 2 | 2 | 32 | 31.7 | — | 7 May 2026 |
| Star City Rehabilitation and Nursing | Roanoke | 116 | 2 | 3 | 1 | 31 | 26.7 | — | 18 Feb 2025 |
| Old Southwest Health and Rehabilitation | Roanoke | 130 | 1 | 1 | 2 | 129 | 99.2 | $136K | 16 Jul 2024 |
All 9 facilities in Roanoke City County
Questions and answers
How many deficiencies has Springtree Healthcare & Rehab Center been cited for?
40 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Virginia median is 32 per facility.
Has Springtree Healthcare & Rehab Center been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Springtree Healthcare & Rehab Center compare?
Reported total nurse staffing is 3.7 hours per resident per day against a Virginia median of 3.4 and a national average of 3.9.
Who operates Springtree Healthcare & Rehab Center?
It is part of the Lifeworks Rehab chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Springtree Holdings I LLC, America West LLC and Charles 1994 LLC. Individual owners and managers are not listed on this site.
When was Springtree Healthcare & Rehab Center last inspected?
The most recent survey or investigation in the CMS record is dated 11 Mar 2026; the most recent standard health survey was 23 May 2024.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.