Virginia › Roanoke City County › Roanoke
South Roanoke Nursing and Rehabilitation
3823 Franklin Rd, Sw, Roanoke, VA 24014
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 98 beds, South Roanoke Nursing and Rehabilitation serves Roanoke in Roanoke City County, Virginia and has taken Medicare and Medicaid residents since 1967.
CMS gives it 3 of 5 stars overall, equal to the Virginia median; the health inspection rating is 2, staffing 3 and quality measures 5.
Inspectors recorded 39 health deficiencies across the three most recent survey cycles (11, 14, 14 by cycle, most recent first), none at the actual-harm level. That is 39.8 per 100 beds, about the same as the state median of 34.5.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.2 hours per resident per day (0.5 RN), close to the Virginia median of 3.4; nursing staff turnover is 38.2%.
Compared with county, state and nation
| Measure | This facility | Roanoke City Co. median | Virginia median | US average |
|---|---|---|---|---|
| Overall star rating | 3 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 39 | 31 | 32 | 28.7 |
| Citations per 100 beds | 39.8 | 26.7 | 34.5 | 26.8 |
| Total nurse hours per resident day | 3.2 | 3.7 | 3.4 | 3.9 |
| RN hours per resident day | 0.5 | 0.5 | 0.5 | 0.7 |
| Nursing staff turnover | 38.2% | 48.1% | 48.3% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (9 in the county, 289 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Virginia average per facility for the same cycle, as published by CMS. Standard health survey dates: 24 Apr 2025, 24 Mar 2022.
Severity mix: D ×27 E ×4 F ×8
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 24 Apr 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 3 Jun 2025 |
| 24 Apr 2025 | F0922 | Have enough backup water supply for essential areas of the nursing home. | F | Standard survey | 3 Jun 2025 |
| 24 Apr 2025 | F0641 | Ensure each resident receives an accurate assessment. | E | Standard survey | 3 Jun 2025 |
| 24 Apr 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 3 Jun 2025 |
| 24 Apr 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Standard survey | 3 Jun 2025 |
| 24 Apr 2025 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 3 Jun 2025 |
| 24 Apr 2025 | F0637 | Assess the resident when there is a significant change in condition | D | Standard survey | 3 Jun 2025 |
| 24 Apr 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 3 Jun 2025 |
| 24 Apr 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 3 Jun 2025 |
| 24 Apr 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 3 Jun 2025 |
| 24 Apr 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 3 Jun 2025 |
| 24 Mar 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 8 May 2022 |
| 24 Mar 2022 | F0865 | Have a plan that describes the process for conducting QAPI and QAA activities. | F | Standard survey | 8 May 2022 |
| 24 Mar 2022 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | F | Standard survey | 8 May 2022 |
| 24 Mar 2022 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | F | Standard survey | 8 May 2022 |
| 24 Mar 2022 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 8 May 2022 |
| 24 Mar 2022 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 8 May 2022 |
| 24 Mar 2022 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 8 May 2022 |
| 24 Mar 2022 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 8 May 2022 |
| 24 Mar 2022 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 8 May 2022 |
| 24 Mar 2022 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 8 May 2022 |
| 24 Mar 2022 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 8 May 2022 |
| 24 Mar 2022 | F0886 | Perform COVID19 testing on residents and staff. | D | Standard survey | 8 May 2022 |
| 24 Mar 2022 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | D | Standard survey | 8 May 2022 |
| 24 Mar 2022 | F0888 | Ensure staff are vaccinated for COVID-19 | D | Standard survey | 8 May 2022 |
| 9 Jul 2019 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 23 Aug 2019 |
| 9 Jul 2019 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 23 Aug 2019 |
| 9 Jul 2019 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | E | Standard survey | 23 Aug 2019 |
| 9 Jul 2019 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 23 Aug 2019 |
| 9 Jul 2019 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Standard survey | 23 Aug 2019 |
| 9 Jul 2019 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 23 Aug 2019 |
| 9 Jul 2019 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Standard survey | 23 Aug 2019 |
| 9 Jul 2019 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 23 Aug 2019 |
| 9 Jul 2019 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 23 Aug 2019 |
| 9 Jul 2019 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 23 Aug 2019 |
| 9 Jul 2019 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 23 Aug 2019 |
| 9 Jul 2019 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 23 Aug 2019 |
| 9 Jul 2019 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 23 Aug 2019 |
| 9 Jul 2019 | F0926 | Have policies on smoking. | D | Standard survey | 23 Aug 2019 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Virginia average. Turnover: nursing staff 38.2%, RNs 10.0%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 10.5% | 13.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.5% | 3.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 13.5% | 14.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 1.7% | 4.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 3.1% | 13.3% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: South Roanoke Life Care Llc. Chain: Heritage Hall (15 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| American Healthcare LLC | 5% or greater direct ownership interest | 100% | 06/01/2019 |
| American Healthcare LLC | Operational/managerial control | NOT APPLICABLE | 01/22/2018 |
| American Healthcare LLC | Adp of the snf | NOT APPLICABLE | 01/22/2018 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Roanoke City County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Davis and Mcdaniel Veterans Care Center | Roanoke | 180 | 5 | 5 | 5 | 10 | 5.6 | — | 8 Jan 2026 |
| Friendship Health and Rehab Center | Roanoke | 253 | 4 | 4 | 3 | 17 | 6.7 | — | 29 Oct 2024 |
| Our Lady of the Valley | Roanoke | 70 | 4 | 4 | 3 | 14 | 20.0 | — | 25 Aug 2023 |
| Raleigh Court Health and Rehabilitation Center | Roanoke | 120 | 4 | 3 | 2 | 29 | 24.2 | — | 15 Aug 2024 |
| Springtree Healthcare & Rehab Center | Roanoke | 120 | 3 | 3 | 1 | 40 | 33.3 | — | 11 Mar 2026 |
| Pheasant Ridge Nursing and Rehabilitation | Roanoke | 101 | 2 | 2 | 2 | 32 | 31.7 | — | 7 May 2026 |
| Star City Rehabilitation and Nursing | Roanoke | 116 | 2 | 3 | 1 | 31 | 26.7 | — | 18 Feb 2025 |
| Old Southwest Health and Rehabilitation | Roanoke | 130 | 1 | 1 | 2 | 129 | 99.2 | $136K | 16 Jul 2024 |
All 9 facilities in Roanoke City County
Questions and answers
How many deficiencies has South Roanoke Nursing and Rehabilitation been cited for?
39 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Virginia median is 32 per facility.
Has South Roanoke Nursing and Rehabilitation been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at South Roanoke Nursing and Rehabilitation compare?
Reported total nurse staffing is 3.2 hours per resident per day against a Virginia median of 3.4 and a national average of 3.9.
Who operates South Roanoke Nursing and Rehabilitation?
It is part of the Heritage Hall chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include American Healthcare LLC and American Healthcare LLC. Individual owners and managers are not listed on this site.
When was South Roanoke Nursing and Rehabilitation last inspected?
The most recent survey or investigation in the CMS record is dated 24 Apr 2025; the most recent standard health survey was 24 Apr 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.