Plaza Healthcare CenterCMS ratings, inspections and fines
- Address
- 1209 Hemlock Way, Santa Ana, CA 92707
- CCN
- 055206
- Ownership type
- For-profit, limited liability company
- Certified beds
- 145
- Residents per day
- 134
- CMS flags
- CMS abuse icon
Open the watch listCare Compare record (Medicare.gov)
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Plaza Healthcare Center an overall rating of 1 of 5 stars. The last standard survey was on 16 Jun 2025. The latest survey cycle has 31 health citations. The median for nursing homes in California is 14. CMS lists 1 fine of $2,470 for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Changes in the CMS recordFeed of changes in California (RSS)
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Orange County median | California median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 1 | 3.0 | 3.0 | 3.0 |
| Health inspection rating | 1 | 3.0 | 3.0 | 2.8 |
| Staffing rating | 2 | 3.0 | 3.0 | 2.9 |
| Quality measure rating | 2 | 5.0 | 4.0 | 3.6 |
A median is the middle value of the homes in the group: 72 homes in the county, 1,165 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | California median |
|---|---|---|---|
| Cycle 1 (latest) | 16 Jun 2025 | 31 | 14 |
| Cycle 2 | 6 May 2024 | 40 | 14 |
| Cycle 3 | No date | 89 | 15 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | K0 | L0 |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | C0 |
Survey cycle 1 (latest): 31 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 26 Jun 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 15 Jul 2026 |
| 25 Jun 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Complaint investigation | 30 Jul 2026 |
| 29 May 2026 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Complaint investigation | 2 Jun 2026 |
| 24 Apr 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 8 May 2026 |
| 24 Apr 2026 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 8 May 2026 |
| 26 Feb 2026 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | B | Complaint investigation | 14 Mar 2026 |
| 23 Dec 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | Complaint investigation | 15 Jan 2026 |
| 7 Aug 2025 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Complaint investigation | 27 Aug 2025 |
| 7 Aug 2025 | F0605 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Complaint investigation | 27 Aug 2025 |
| 7 Aug 2025 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | B | Complaint investigation | 27 Aug 2025 |
| 7 Aug 2025 | F0807 | Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. | B | Complaint investigation | 27 Aug 2025 |
| 7 Aug 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Complaint investigation | 27 Aug 2025 |
| 7 Aug 2025 | F0838 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | B | Complaint investigation | 27 Aug 2025 |
| 16 Jun 2025 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Standard survey | 3 Jul 2025 |
| 16 Jun 2025 | F0558 | Reasonably accommodate the needs and preferences of each resident. | B | Standard survey | 3 Jul 2025 |
| 16 Jun 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 3 Jul 2025 |
| 16 Jun 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 3 Jul 2025 |
| 16 Jun 2025 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Complaint investigation | 3 Jul 2025 |
| 16 Jun 2025 | F0676 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | Standard survey | 3 Jul 2025 |
| 16 Jun 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 3 Jul 2025 |
| 16 Jun 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 3 Jul 2025 |
| 16 Jun 2025 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 3 Jul 2025 |
| 16 Jun 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 3 Jul 2025 |
| 16 Jun 2025 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 3 Jul 2025 |
| 16 Jun 2025 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 3 Jul 2025 |
| 16 Jun 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | B | Standard survey | 3 Jul 2025 |
| 16 Jun 2025 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Complaint investigation | 3 Jul 2025 |
| 16 Jun 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 3 Jul 2025 |
| 16 Jun 2025 | F0814 | Dispose of garbage and refuse properly. | B | Complaint investigation | 3 Jul 2025 |
| 16 Jun 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | Standard survey | 3 Jul 2025 |
| 16 Jun 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 3 Jul 2025 |
Survey cycle 2: 40 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 16 Jun 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 3 Jul 2025 |
| 23 Apr 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 7 May 2025 |
| 4 Apr 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | Complaint investigation | 15 Apr 2025 |
| 25 Mar 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | Complaint investigation | 1 Apr 2025 |
| 17 Oct 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 2 Nov 2024 |
| 17 Oct 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Complaint investigation | 2 Nov 2024 |
| 7 Oct 2024 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Complaint investigation | 28 Oct 2024 |
| 7 Oct 2024 | F0880 | Provide and implement an infection prevention and control program. | B | Complaint investigation | 28 Oct 2024 |
| 29 Aug 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Complaint investigation | 23 Sep 2024 |
| 15 Aug 2024 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | B | Complaint investigation | 6 Sep 2024 |
| 15 Aug 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Complaint investigation | 6 Sep 2024 |
| 15 Aug 2024 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | B | Complaint investigation | 6 Sep 2024 |
| 6 May 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 18 Jun 2024 |
| 6 May 2024 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | D | Standard survey | 18 Jun 2024 |
| 6 May 2024 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | B | Standard survey | 18 Jun 2024 |
| 6 May 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 18 Jun 2024 |
| 6 May 2024 | F0583 | Keep residents' personal and medical records private and confidential. | B | Complaint investigation | 18 Jun 2024 |
| 6 May 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 18 Jun 2024 |
| 6 May 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 18 Jun 2024 |
| 6 May 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 18 Jun 2024 |
| 6 May 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 18 Jun 2024 |
| 6 May 2024 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 18 Jun 2024 |
| 6 May 2024 | F0694 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | Standard survey | 18 Jun 2024 |
| 6 May 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 18 Jun 2024 |
| 6 May 2024 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 18 Jun 2024 |
| 6 May 2024 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 18 Jun 2024 |
| 6 May 2024 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Standard survey | 18 Jun 2024 |
| 6 May 2024 | F0730 | Observe each nurse aide's job performance and give regular training. | B | Complaint investigation | 18 Jun 2024 |
| 6 May 2024 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Standard survey | 18 Jun 2024 |
| 6 May 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 18 Jun 2024 |
| 6 May 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 18 Jun 2024 |
| 6 May 2024 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 18 Jun 2024 |
| 6 May 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | B | Complaint investigation | 18 Jun 2024 |
| 6 May 2024 | F0808 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. | D | Standard survey | 18 Jun 2024 |
| 6 May 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 18 Jun 2024 |
| 6 May 2024 | F0814 | Dispose of garbage and refuse properly. | B | Complaint investigation | 18 Jun 2024 |
| 6 May 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | Standard survey | 18 Jun 2024 |
| 6 May 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 18 Jun 2024 |
| 6 May 2024 | F0908 | Keep all essential equipment working safely. | D | Standard survey | 18 Jun 2024 |
| 6 May 2024 | F0909 | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. | D | Standard survey | 18 Jun 2024 |
Survey cycle 3: 89 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 31 Jul 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 19 Aug 2024 |
| 10 Jul 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 28 Jul 2024 |
| 10 Jul 2024 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 28 Jul 2024 |
| 26 Jun 2024 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | B | Complaint investigation | 12 Jul 2024 |
| 13 Jun 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 28 Jun 2024 |
| 4 Jun 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 28 Jun 2024 |
| 4 Jun 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 28 Jun 2024 |
| 4 Jun 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 28 Jun 2024 |
| 4 Jun 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 28 Jun 2024 |
| 4 Jun 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 28 Jun 2024 |
| 4 Jun 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Complaint investigation | 28 Jun 2024 |
| 25 Apr 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 13 May 2024 |
| 25 Apr 2024 | F0809 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | D | Complaint investigation | 13 May 2024 |
| 25 Apr 2024 | F0814 | Dispose of garbage and refuse properly. | B | Complaint investigation | 13 May 2024 |
| 11 Apr 2024 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Complaint investigation | 28 Apr 2024 |
| 19 Mar 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Complaint investigation | 13 Apr 2024 |
| 19 Mar 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | Complaint investigation | 13 Apr 2024 |
| 19 Mar 2024 | F0880 | Provide and implement an infection prevention and control program. | B | Complaint investigation | 13 Apr 2024 |
| 29 Feb 2024 | F0573 | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. | D | Complaint investigation | 22 Mar 2024 |
| 29 Feb 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 22 Mar 2024 |
| 29 Jan 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 15 Feb 2024 |
| 29 Jan 2024 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Complaint investigation | 15 Feb 2024 |
| 29 Jan 2024 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | B | Complaint investigation | 15 Feb 2024 |
| 10 Jan 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 4 Feb 2024 |
| 10 Jan 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 4 Feb 2024 |
| 10 Jan 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 4 Feb 2024 |
| 10 Jan 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 4 Feb 2024 |
| 15 Dec 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 28 Dec 2023 |
| 13 Dec 2023 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 29 Dec 2023 |
| 13 Dec 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 29 Dec 2023 |
| 4 Dec 2023 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Complaint investigation | 12 Dec 2023 |
| 4 Dec 2023 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 12 Dec 2023 |
| 4 Dec 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Complaint investigation | 12 Dec 2023 |
| 15 Nov 2023 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Complaint investigation | 8 Dec 2023 |
| 15 Nov 2023 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Complaint investigation | 8 Dec 2023 |
| 15 Nov 2023 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Complaint investigation | 8 Dec 2023 |
| 15 Nov 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 8 Dec 2023 |
| 11 Oct 2023 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 23 Oct 2023 |
| 21 Sep 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | 17 Oct 2023 |
| 21 Sep 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Complaint investigation | 17 Oct 2023 |
| 21 Sep 2023 | F0687 | Provide appropriate foot care. | D | Complaint investigation | 17 Oct 2023 |
| 21 Sep 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Complaint investigation | 17 Oct 2023 |
| 21 Sep 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 17 Oct 2023 |
| 21 Sep 2023 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 17 Oct 2023 |
| 21 Sep 2023 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Complaint investigation | 17 Oct 2023 |
| 15 Aug 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | B | Complaint investigation | 21 Aug 2023 |
| 7 Aug 2023 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 25 Aug 2023 |
| 7 Aug 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 25 Aug 2023 |
| 7 Aug 2023 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 25 Aug 2023 |
| 7 Aug 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 25 Aug 2023 |
| 7 Aug 2023 | F0729 | Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining. | B | Complaint investigation | 25 Aug 2023 |
| 7 Aug 2023 | F0880 | Provide and implement an infection prevention and control program. | B | Complaint investigation | 25 Aug 2023 |
| 7 Aug 2023 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | D | Complaint investigation | 25 Aug 2023 |
| 31 Aug 2021 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0624 | Prepare residents for a safe transfer or discharge from the nursing home. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0694 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | E | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0802 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. | E | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | F | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0813 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0850 | Hire a qualified full-time social worker in a facility with more than 120 beds. | E | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0886 | Perform COVID19 testing on residents and staff. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Standard survey | 30 Sep 2021 |
| 31 Aug 2021 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | D | Standard survey | 30 Sep 2021 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 21 Aug 2023 | Fine | $2,470 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | California median | California average (CMS) |
|---|---|---|---|
| All nurse staff | 4.14 | 4.20 | 4.52 |
| Registered nurses (RN) | 0.33 | 0.50 | 0.67 |
| Licensed practical nurses (LPN) | 1.22 | 1.20 | |
| Nurse aides | 2.60 | 2.65 | |
| All nurse staff, weekends | 3.89 | 3.80 | 4.09 |
- Nurse staff turnover in a year
- No data
- Nurse staff turnover, California median
- 36.4%
- RN turnover in a year
- No data
- Administrators who left in a year
- No data
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | California median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 16.4% | 8.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.7% | 0.7% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.0% | 1.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 28.6% | 0.8% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 5.8% | 8.6% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.1% | 3.6% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 62.1% | 9.1% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, limited liability company
- Legal business name
- Santa Ana Healthcare & Wellness Centre LP
- Chain
- Corporate Interface Services (40 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Corporate Interface Services LLC | Operational/managerial control | 18 Mar 2024 | |
| Rockport Administrative Services, LLC | Operational/managerial control | 31 Oct 2014 | |
| Santa Ana Wellness GP LLC | General partnership interest | 1 Aug 2014 | |
| Corporate Interface Services LLC | Adp of the snf | 13 May 2025 | |
| Rockport Administrative Services, LLC | Adp of the snf | 13 May 2025 | |
| Santa Ana-Let LLC | Adp of the snf | 4 Apr 2025 |
The site shows organisations only. It does not show the names of persons.
Other homes in Orange County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| South Coast Post Acute | Santa Ana | 2 of 5 | 23 | $0 | 28 Feb 2025 | |
| South Coast Global Medical Center D/P SNF | Santa Ana | 3 of 5 | 16 | $0 | 12 Jan 2026 | |
| Fountain Valley Post Acute | Fountain Valley | 3 of 5 | 29 | $0 | 13 Jan 2026 | |
| Foothill Regional Medical Center D/P SNF | Tustin | 4 of 5 | 11 | $0 | 5 Feb 2026 | |
| French Park Care Center | Santa Ana | 1 of 5 | 41 | $26,135 | 23 Apr 2026 | |
| Advanced Rehab Center of Tustin | Santa Ana | 1 of 5 | 39 | $37,182 | 8 May 2026 | |
| Newport Subacute Healthcare Center | Costa Mesa | 1 of 5 | 47 | $14,380 | 29 Aug 2025 | |
| Citrus Post-Acute | Santa Ana | 2 of 5 | 31 | $0 | 13 May 2025 | |
| Victoria Healthcare and Rehabilitation Center | Costa Mesa | 5 of 5 | 12 | $0 | 23 Jul 2025 | |
| The Hills Post Acute | Santa Ana | 1 of 5 | 28 | $4,893 | 6 May 2026 | |
| Town & Country | Santa Ana | 5 of 5 | 23 | $0 | 20 Nov 2025 | |
| Pacific Haven Subacute and Healthcare Center | Garden Grove | 4 of 5 | 21 | $0 | 5 May 2025 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Plaza Healthcare Center (CCN 055206). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/plaza-healthcare-center-santa-ana-ca-055206/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Plaza Healthcare Center last inspected?
- The latest inspection with a citation in the CMS record was on 26 Jun 2026. It was a complaint investigation. It gave 1 citation. The standard survey before the last one was on 6 May 2024.
- Who operates Plaza Healthcare Center?
- The CMS record gives the ownership type as for-profit, limited liability company. CMS lists the home in the chain Corporate Interface Services. The CMS ownership file names Corporate Interface Services LLC and Rockport Administrative Services, LLC for operational or managerial control. This site does not show the names of persons.
- Is Plaza Healthcare Center a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 5 homes in California as Special Focus Facilities and 31 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.