Michigan › Jackson County › Jackson
Regency At Jackson
434 W North Street, Jackson, MI 49202
CMS abuse icon
Overall★★★★★
Health inspection★★★★★
Staffing★★★★★
Quality measures★★★★★
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Regency At Jackson is a For-profit, corporation nursing home in Jackson, Michigan, certified for 82 beds and caring for about 71 residents a day.
CMS gives it 1 of 5 stars overall, below the Michigan median of 3; the health inspection rating is 1, staffing 1 and quality measures 3.
Inspectors recorded 88 health deficiencies across the three most recent survey cycles (42, 16, 30 by cycle, most recent first), 5 of them at the actual-harm or immediate-jeopardy level. That is 107.3 per 100 beds, more than the state median of 29.4.
CMS lists 1 penalty in the period covered: fines totalling $16K.
Reported nurse staffing is 2.8 hours per resident per day (0.6 RN), below the Michigan median of 3.8.
CMS flags that the facility carries the CMS abuse icon.
88health deficiencies, 3 survey cycles5 at actual harm or worse
$16Kfines listed by CMS1 penalty in period
2.8nurse hours per resident per daystate median 3.8
87%occupancy (residents ÷ beds)71 residents a day
Compared with county, state and nation
| Measure | This facility | Jackson Co. median | Michigan median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 88 | 34 | 29 | 28.7 |
| Citations per 100 beds | 107.3 | 43.3 | 29.4 | 26.8 |
| Total nurse hours per resident day | 2.8 | 4.2 | 3.8 | 3.9 |
| RN hours per resident day | 0.6 | 0.6 | 0.7 | 0.7 |
| Nursing staff turnover | — | 51.6% | 44.6% | 45.8% |
| Fines listed | $15,593 | $0 | $0 | — |
County and state figures are medians across facilities (7 in the county, 422 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Michigan average per facility for the same cycle, as published by CMS. Standard health survey dates: 16 Apr 2025, 17 May 2024.
Severity mix: L ×1 G ×4 D ×64 E ×14 F ×5
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
Isolated
Pattern
Widespread
Immediate jeopardy
J
K
L
Actual harm
G
H
I
Potential for more than minimal harm
D
E
F
Potential for minimal harm
A
B
C
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 5 Jun 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Complaint investigation | 22 Jul 2026 |
| 5 Jun 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 22 Jul 2026 |
| 5 Jun 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 22 Jul 2026 |
| 5 Jun 2026 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 22 Jul 2026 |
| 5 Jun 2026 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Complaint investigation | 22 Jul 2026 |
| 5 Jun 2026 | F0641 | Ensure each resident receives an accurate assessment. | D | Complaint investigation | 22 Jul 2026 |
| 5 Jun 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 22 Jul 2026 |
| 5 Jun 2026 | F0745 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | D | Complaint investigation | 22 Jul 2026 |
| 5 Jun 2026 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Complaint investigation | 22 Jul 2026 |
| 28 May 2026 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 6 Jul 2026 |
| 28 May 2026 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 6 Jul 2026 |
| 28 May 2026 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 6 Jul 2026 |
| 28 May 2026 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 6 Jul 2026 |
| 28 May 2026 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 30 Jul 2026 |
| 28 May 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 6 Jul 2026 |
| 28 May 2026 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 6 Jul 2026 |
| 28 May 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 30 Jul 2026 |
| 27 Feb 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | L | Complaint investigation | 26 Mar 2026 |
| 27 Feb 2026 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | E | Complaint investigation | 26 Mar 2026 |
| 27 Feb 2026 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | Complaint investigation | 26 Mar 2026 |
| 27 Feb 2026 | F0610 | Respond appropriately to all alleged violations. | E | Complaint investigation | 26 Mar 2026 |
| 27 Feb 2026 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Complaint investigation | 26 Mar 2026 |
| 27 Feb 2026 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Complaint investigation | 26 Mar 2026 |
| 27 Feb 2026 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 26 Mar 2026 |
| 27 Feb 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 26 Mar 2026 |
| 27 Feb 2026 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Complaint investigation | 26 Mar 2026 |
| 27 Feb 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 26 Mar 2026 |
| 27 Feb 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 26 Mar 2026 |
| 27 Feb 2026 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Complaint investigation | 26 Mar 2026 |
| 13 Jan 2026 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E | Complaint investigation | 13 Feb 2026 |
| 13 Jan 2026 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 13 Feb 2026 |
| 13 Jan 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 13 Feb 2026 |
| 13 Jan 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 13 Feb 2026 |
| 18 Dec 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Complaint investigation | 13 Jan 2026 |
| 2 May 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 23 May 2025 |
| 2 May 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Complaint investigation | 23 May 2025 |
| 2 May 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | 23 May 2025 |
| 16 Apr 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 2 May 2025 |
| 16 Apr 2025 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 2 May 2025 |
| 16 Apr 2025 | F0676 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | Standard survey | 2 May 2025 |
| 16 Apr 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 2 May 2025 |
| 16 Apr 2025 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 2 May 2025 |
| 16 Apr 2025 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 2 May 2025 |
| 16 Apr 2025 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 2 May 2025 |
| 16 Apr 2025 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Standard survey | 2 May 2025 |
| 29 Jan 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Complaint investigation | 4 Feb 2025 |
| 17 May 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Standard survey | 31 May 2024 |
| 17 May 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Standard survey | 3 Apr 2024 |
| 17 May 2024 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | F | Complaint investigation | 31 May 2024 |
| 17 May 2024 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Standard survey | 31 May 2024 |
| 17 May 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Standard survey | 31 May 2024 |
| 17 May 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 31 May 2024 |
| 17 May 2024 | F0610 | Respond appropriately to all alleged violations. | D | Standard survey | 31 May 2024 |
| 17 May 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 31 May 2024 |
| 17 May 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 31 May 2024 |
| 17 May 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 31 May 2024 |
| 17 May 2024 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 31 May 2024 |
| 17 May 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 31 May 2024 |
| 15 Feb 2024 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Complaint investigation | 28 Feb 2024 |
| 15 Feb 2024 | F0626 | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. | D | Complaint investigation | 28 Feb 2024 |
| 21 Nov 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Complaint investigation | 3 Dec 2023 |
| 14 Aug 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 20 Jul 2023 |
| 14 Aug 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 6 Sep 2023 |
| 14 Aug 2023 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 6 Sep 2023 |
| 21 Feb 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 21 Mar 2023 |
| 21 Feb 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 21 Mar 2023 |
| 21 Feb 2023 | F0680 | Ensure the activities program is directed by a qualified professional. | E | Standard survey | 21 Mar 2023 |
| 21 Feb 2023 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Standard survey | 21 Mar 2023 |
| 21 Feb 2023 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 21 Mar 2023 |
| 21 Feb 2023 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Standard survey | 21 Mar 2023 |
| 21 Feb 2023 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 21 Mar 2023 |
| 21 Feb 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 21 Mar 2023 |
| 21 Feb 2023 | F0610 | Respond appropriately to all alleged violations. | D | Standard survey | 21 Mar 2023 |
| 21 Feb 2023 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 21 Mar 2023 |
| 21 Feb 2023 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 21 Mar 2023 |
| 21 Feb 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 21 Mar 2023 |
| 21 Feb 2023 | F0676 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | Standard survey | 21 Mar 2023 |
| 21 Feb 2023 | F0679 | Provide activities to meet all resident's needs. | D | Standard survey | 21 Mar 2023 |
| 21 Feb 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 21 Mar 2023 |
| 21 Feb 2023 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | 21 Mar 2023 |
| 21 Feb 2023 | F0687 | Provide appropriate foot care. | D | Standard survey | 21 Mar 2023 |
| 21 Feb 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 21 Mar 2023 |
| 21 Feb 2023 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 21 Mar 2023 |
| 21 Feb 2023 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 21 Mar 2023 |
| 21 Feb 2023 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 21 Mar 2023 |
| 21 Feb 2023 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Standard survey | 21 Mar 2023 |
| 21 Feb 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 21 Mar 2023 |
| 21 Feb 2023 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 21 Mar 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 21 Nov 2023 | Fine | $15,593 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Michigan average. Turnover: nursing staff —, RNs —; — administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Michigan median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 7.6% | 9.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.4% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.5% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.9% | 2.6% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.4% | 0.8% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 10.0% | 10.8% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.6% | 4.7% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 21.0% | 13.5% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Jackson Opco Llc. Chain: Ciena Healthcare/Laurel Health Care (81 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Ciena Healthcare Management Inc | Operational/managerial control | NOT APPLICABLE | 02/01/2025 |
| Ciena Healthcare Management Inc | Adp of the snf | NOT APPLICABLE | 02/01/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Jackson County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Jackson County Medical Care Facilityabuse icon | Jackson | 194 | 4 | 2 | 5 | 20 | 10.3 | $69K | 16 Apr 2026 |
| Vista Grande Villa | Jackson | 60 | 4 | 3 | 3 | 26 | 43.3 | — | 20 Feb 2026 |
| Arbor Manor Rehabilitation and Nursing Center | Spring Arbor | 122 | 3 | 3 | 4 | 29 | 23.8 | — | 7 May 2026 |
| Cascade Senior Care Center | Jackson | 108 | 3 | 3 | 3 | 34 | 31.5 | — | 7 May 2026 |
| Faith Haven Senior Care Centreabuse icon | Jackson | 81 | 2 | 2 | 3 | 37 | 45.7 | $16K | 29 May 2026 |
| Mission Point Health Campus of Jackson | Jackson | 50 | 2 | 1 | 3 | 47 | 94.0 | — | 4 Mar 2026 |
All 7 facilities in Jackson County
Questions and answers
How many deficiencies has Regency At Jackson been cited for?
88 health deficiencies across the three most recent survey cycles, 5 at the actual-harm or immediate-jeopardy level. The Michigan median is 29 per facility.
Has Regency At Jackson been fined?
Yes. CMS lists fines totalling $16K in the period covered.
How does staffing at Regency At Jackson compare?
Reported total nurse staffing is 2.8 hours per resident per day against a Michigan median of 3.8 and a national average of 3.9.
Who operates Regency At Jackson?
It is part of the Ciena Healthcare/Laurel Health Care chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Ciena Healthcare Management Inc. Individual owners and managers are not listed on this site.
When was Regency At Jackson last inspected?
The most recent survey or investigation in the CMS record is dated 5 Jun 2026; the most recent standard health survey was 16 Apr 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.