The Healthcare Resort of PlanoCMS ratings, inspections and fines
- Address
- 3325 West Plano Parkway, Plano, TX 75075
- CCN
- 676395
- Ownership type
- Non-profit, other
- Certified beds
- 70
- Chain
- The Ensign Group
- Residents per day
- 65
- CMS flags
- None in the CMS record
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives The Healthcare Resort of Plano an overall rating of 3 of 5 stars. The last standard survey was on 26 Jun 2025. The latest survey cycle has 7 health citations. The median for nursing homes in Texas is 8. CMS lists 2 fines with a total of $16,438 for this home in its penalties file. CMS also lists 1 payment denial.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Collin County median | Texas median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 3 | 4.0 | 3.0 | 3.0 |
| Health inspection rating | 3 | 4.0 | 3.0 | 2.8 |
| Staffing rating | 2 | 2.0 | 2.0 | 2.9 |
| Quality measure rating | 3 | 4.0 | 4.0 | 3.6 |
A median is the middle value of the homes in the group: 22 homes in the county, 1,177 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Texas median |
|---|---|---|---|
| Cycle 1 (latest) | 26 Jun 2025 | 7 | 8 |
| Cycle 2 | 16 May 2024 | 7 | 8 |
| Cycle 3 | No date | 11 | 8 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | K0 | L0 | |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | F0 | ||
| No actual harm, potential for minimal harm | A0 | B0 |
Survey cycle 1 (latest): 7 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 2 Dec 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | E | Complaint investigation | 3 Dec 2025 |
| 26 Jun 2025 | F0583 | Keep residents' personal and medical records private and confidential. | D | Complaint investigation | 31 Jul 2025 |
| 26 Jun 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 31 Jul 2025 |
| 26 Jun 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 31 Jul 2025 |
| 26 Jun 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Complaint investigation | 31 Jul 2025 |
| 26 Jun 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Complaint investigation | 31 Jul 2025 |
| 26 Jun 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 31 Jul 2025 |
Survey cycle 2: 7 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 9 Oct 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Complaint investigation | 31 Oct 2024 |
| 10 Sep 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 31 May 2024 |
| 16 May 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 17 Jun 2024 |
| 16 May 2024 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | E | Standard survey | 17 Jun 2024 |
| 16 May 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 17 Jun 2024 |
| 16 May 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 17 Jun 2024 |
| 16 May 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 17 Jun 2024 |
Survey cycle 3: 11 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 16 Nov 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Complaint investigation | 1 Jan 2024 |
| 5 Sep 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 30 Sep 2023 |
| 5 Sep 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 30 Sep 2023 |
| 23 Feb 2023 | F0694 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | E | Standard survey | 2 Mar 2023 |
| 23 Feb 2023 | F0732 | Post nurse staffing information every day. | C | Standard survey | 2 Mar 2023 |
| 23 Feb 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 2 Mar 2023 |
| 23 Feb 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 2 Mar 2023 |
| 23 Feb 2023 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 31 Mar 2023 |
| 23 Feb 2023 | F0809 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | E | Standard survey | 31 Mar 2023 |
| 23 Feb 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 31 Mar 2023 |
| 23 Feb 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 31 Mar 2023 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 10 Sep 2024 | Fine | $8,995 | |
| 16 Nov 2023 | Fine | $7,443 | |
| 16 Nov 2023 | Payment denial | 12 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Texas median | Texas average (CMS) |
|---|---|---|---|
| All nurse staff | 3.82 | 3.30 | 3.39 |
| Registered nurses (RN) | 0.72 | 0.40 | 0.43 |
| Licensed practical nurses (LPN) | 1.27 | 0.95 | |
| Nurse aides | 1.83 | 2.00 | |
| All nurse staff, weekends | 3.45 | 2.90 | 2.98 |
- Nurse staff turnover in a year
- 54.8%
- Nurse staff turnover, Texas median
- 52.1%
- RN turnover in a year
- 50.0%
- Administrators who left in a year
- 0
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Texas median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 28.4% | 14.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.8% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 0.3% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 5.9% | 3.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.4% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 23.8% | 12.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.8% | 3.4% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 13.6% | 8.3% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- Non-profit, other
- Legal business name
- Oak Point Healthcare Inc
- Chain
- The Ensign Group (342 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Keystone Care LLC | Direct ownership interest | 21 Oct 2013 | |
| The Ensign Group Inc | Indirect ownership interest | 12 May 2016 | |
| Ensign Services Inc | Adp of the snf | 21 Oct 2013 | |
| Welltower Op, LLC | Adp of the snf | 26 Apr 2016 |
The site shows organisations only. It does not show the names of persons.
Other homes in Collin County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Landmark of Plano Rehabilitation and Nursing Cente | Plano | 2 of 5 | 15 | $9,240 | 26 Aug 2025 | |
| Life Care Center of Plano | Plano | 4 of 5 | 11 | $8,281 | 24 Apr 2025 | |
| Carrara | Plano | 4 of 5 | 7 | $10,036 | 25 Jun 2026 | |
| The Park in Plano | Plano | 3 of 5 | 3 | $0 | 9 Apr 2026 | |
| Collinwood Nursing and Rehabilitation | Plano | 2 of 5 | 6 | $51,973 | 7 Aug 2025 | |
| Accel at Willow Bend | Plano | 1 of 5 | 26 | $0 | 21 Aug 2025 | |
| The Legacy at Willow Bend | Plano | 5 of 5 | 4 | $0 | 4 Dec 2025 | |
| Stonemere Rehabilitation Center | Frisco | 4 of 5 | 10 | $0 | 11 Jun 2026 | |
| Victoria Gardens of Allen | Allen | 4 of 5 | 8 | $0 | 11 Feb 2026 | |
| The Belmont at Twin Creeks | Allen | 4 of 5 | 12 | $8,278 | 22 May 2025 | |
| Victoria Gardens of Frisco | Frisco | 4 of 5 | 4 | $23,546 | 29 May 2025 | |
| Baybrooke Village Care and Rehab Center | McKinney | 3 of 5 | 23 | $15,642 | 9 Apr 2026 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Texas Health and Human Services: complaint and incident intakeThe complaint page of the State Survey Agency for Texas, from the CMS list of agencies.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of The Healthcare Resort of Plano (CCN 676395). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/the-healthcare-resort-of-plano-plano-tx-676395/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was The Healthcare Resort of Plano last inspected?
- The latest inspection with a citation in the CMS record was on 2 Dec 2025. It was a complaint investigation. It gave 1 citation. The standard survey before the last one was on 16 May 2024.
- Who operates The Healthcare Resort of Plano?
- The CMS record gives the ownership type as non-profit, other. CMS lists the home in the chain The Ensign Group. The CMS ownership file names no organisation for operational or managerial control. This site does not show the names of persons.
- Is The Healthcare Resort of Plano a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 6 homes in Texas as Special Focus Facilities and 30 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.