Massachusetts › Worcester County › Gardner
Wachusett Manor
32 Hospital Hill Road, Gardner, MA 01440
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 96 beds, Wachusett Manor serves Gardner in Worcester County, Massachusetts and has taken Medicare and Medicaid residents since 1991.
CMS gives it 3 of 5 stars overall, equal to the Massachusetts median; the health inspection rating is 3, staffing 2 and quality measures 4.
Inspectors recorded 42 health deficiencies across the three most recent survey cycles (5, 11, 26 by cycle, most recent first), 3 of them at the actual-harm or immediate-jeopardy level. That is 43.8 per 100 beds, more than the state median of 21.7.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.3 hours per resident per day (0.4 RN), close to the Massachusetts median of 3.7; nursing staff turnover is 43.5%.
Compared with county, state and nation
| Measure | This facility | Worcester Co. median | Massachusetts median | US average |
|---|---|---|---|---|
| Overall star rating | 3 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 42 | 27 | 27 | 28.7 |
| Citations per 100 beds | 43.8 | 20.7 | 21.7 | 26.8 |
| Total nurse hours per resident day | 3.3 | 3.7 | 3.7 | 3.9 |
| RN hours per resident day | 0.4 | 0.5 | 0.6 | 0.7 |
| Nursing staff turnover | 43.5% | 38.6% | 37.7% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (50 in the county, 341 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Massachusetts average per facility for the same cycle, as published by CMS. Standard health survey dates: 26 Sep 2025, 13 Aug 2024.
Severity mix: J ×3 D ×29 E ×6 F ×3 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 26 Sep 2025 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | E | Standard survey | 7 Oct 2025 |
| 26 Sep 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 7 Oct 2025 |
| 26 Sep 2025 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Standard survey | 7 Oct 2025 |
| 26 Sep 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 7 Oct 2025 |
| 26 Sep 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 7 Oct 2025 |
| 24 Jun 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 19 Jun 2025 |
| 24 Jun 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 19 Jun 2025 |
| 13 Aug 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 6 Sep 2024 |
| 13 Aug 2024 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | Standard survey | 15 Sep 2024 |
| 13 Aug 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 4 Sep 2024 |
| 13 Aug 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 6 Sep 2024 |
| 13 Aug 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 6 Sep 2024 |
| 13 Aug 2024 | F0699 | Provide care or services that was trauma informed and/or culturally competent. | D | Standard survey | 21 Aug 2024 |
| 13 Aug 2024 | F0791 | Provide or obtain dental services for each resident. | D | Standard survey | 6 Sep 2024 |
| 13 Aug 2024 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Standard survey | 13 Aug 2024 |
| 13 Aug 2024 | F0641 | Ensure each resident receives an accurate assessment. | C | Standard survey | 27 Aug 2024 |
| 16 May 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | J | Standard survey | 23 May 2023 |
| 16 May 2023 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | J | Standard survey | 23 May 2023 |
| 16 May 2023 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | J | Standard survey | 23 May 2023 |
| 16 May 2023 | F0838 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | F | Standard survey | 23 May 2023 |
| 16 May 2023 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 23 May 2023 |
| 16 May 2023 | F0888 | Ensure staff are vaccinated for COVID-19 | F | Standard survey | 23 May 2023 |
| 16 May 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Standard survey | 23 May 2023 |
| 16 May 2023 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | E | Standard survey | 23 May 2023 |
| 16 May 2023 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | E | Standard survey | 23 May 2023 |
| 16 May 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 23 May 2023 |
| 16 May 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 23 May 2023 |
| 16 May 2023 | F0637 | Assess the resident when there is a significant change in condition | D | Standard survey | 23 May 2023 |
| 16 May 2023 | F0640 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | D | Standard survey | 23 May 2023 |
| 16 May 2023 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 23 May 2023 |
| 16 May 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 23 May 2023 |
| 16 May 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 23 May 2023 |
| 16 May 2023 | F0679 | Provide activities to meet all resident's needs. | D | Standard survey | 23 May 2023 |
| 16 May 2023 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | 23 May 2023 |
| 16 May 2023 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 23 May 2023 |
| 16 May 2023 | F0694 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | Standard survey | 23 May 2023 |
| 16 May 2023 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 23 May 2023 |
| 16 May 2023 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Standard survey | 23 May 2023 |
| 16 May 2023 | F0712 | Ensure that the resident and his/her doctor meet face-to-face at all required visits. | D | Standard survey | 23 May 2023 |
| 16 May 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 23 May 2023 |
| 16 May 2023 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 23 May 2023 |
| 16 May 2023 | F0909 | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. | D | Standard survey | 23 May 2023 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Massachusetts average. Turnover: nursing staff 43.5%, RNs 11.1%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Massachusetts median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 13.0% | 15.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.6% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.3% | 1.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 0.3% | 3.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 9.4% | 14.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.8% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 19.6% | 19.6% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. CMS groups this facility with 22 facilities under an individual owner's name; this site does not publish people's names, so no chain page is linked. Legal business name: Wachusett Rehabilitation And Nursing Center Llc.
No organisations are listed in the CMS ownership record for this facility.
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Worcester County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Beaumont Rehab & Skilled Nursing Ctr - Northboro | Northborough | 96 | 5 | 4 | 3 | 16 | 16.7 | — | 23 Jun 2025 |
| Holy Trinity Eastern Orthodox N & R Center | Worcester | 113 | 5 | 5 | 4 | 9 | 8.0 | — | 6 Jan 2026 |
| Lutheran Rehabilitation and Skilled Care Center | Worcester | 150 | 5 | 5 | 4 | 0 | 0.0 | — | — |
| Lydia Taft House | Uxbridge | 53 | 5 | 5 | 5 | 7 | 13.2 | — | 3 May 2023 |
| Quaboag Rehabilitation & Skilled Care Facility | West Brookfield | 166 | 5 | 5 | 4 | 8 | 4.8 | — | 5 Nov 2024 |
| River Terrace Rehabilitation and Healthcare Ctr | Lancaster | 82 | 5 | 5 | 2 | 2 | 2.4 | $9K | 5 May 2025 |
| West Side House LTC Facility | Worcester | 91 | 5 | 5 | 4 | 13 | 14.3 | — | 30 Dec 2024 |
| Whittier Westborough Transitional Care Unit | Westborough | 19 | 5 | 4 | 5 | 6 | 31.6 | — | 2 May 2025 |
All 50 facilities in Worcester County
Questions and answers
How many deficiencies has Wachusett Manor been cited for?
42 health deficiencies across the three most recent survey cycles, 3 at the actual-harm or immediate-jeopardy level. The Massachusetts median is 27 per facility.
Has Wachusett Manor been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Wachusett Manor compare?
Reported total nurse staffing is 3.3 hours per resident per day against a Massachusetts median of 3.7 and a national average of 3.9.
Who operates Wachusett Manor?
CMS groups it with other facilities under an individual owner, whose name this site does not publish. Ownership type is for-profit, limited liability company. Individual owners and managers are not listed on this site.
When was Wachusett Manor last inspected?
The most recent survey or investigation in the CMS record is dated 26 Sep 2025; the most recent standard health survey was 26 Sep 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.