California › Orange County › Newport Beach
Crystal Cove Care Center
1445 Superior Avenue, Newport Beach, CA 92663
Overall★★★★★
Health inspection★★★★★
Staffing★★★★★
Quality measures★★★★★
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Crystal Cove Care Center, in Newport Beach, California, is certified for 96 beds under for-profit, limited liability company ownership and belongs to the Pacs Group chain.
CMS gives it 4 of 5 stars overall, above the California median of 3; the health inspection rating is 3, staffing 2 and quality measures 5.
Inspectors recorded 81 health deficiencies across the three most recent survey cycles (27, 33, 21 by cycle, most recent first), none at the actual-harm level. That is 84.4 per 100 beds, more than the state median of 51.1.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.9 hours per resident per day (0.6 RN), close to the California median of 4.2; nursing staff turnover is 50.4%.
81health deficiencies, 3 survey cyclesnone at actual-harm level
$0fines listed by CMS0 penalties in period
3.9nurse hours per resident per daystate median 4.2
93%occupancy (residents ÷ beds)90 residents a day
Compared with county, state and nation
| Measure | This facility | Orange Co. median | California median | US average |
|---|---|---|---|---|
| Overall star rating | 4 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 81 | 66 | 44 | 28.7 |
| Citations per 100 beds | 84.4 | 69.7 | 51.1 | 26.8 |
| Total nurse hours per resident day | 3.9 | 4.3 | 4.2 | 3.9 |
| RN hours per resident day | 0.6 | 0.5 | 0.5 | 0.7 |
| Nursing staff turnover | 50.4% | 30.8% | 36.4% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (72 in the county, 1165 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: California average per facility for the same cycle, as published by CMS. Standard health survey dates: 24 Feb 2025, 21 Aug 2023.
Severity mix: D ×60 E ×4 F ×1 B ×16
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
Isolated
Pattern
Widespread
Immediate jeopardy
J
K
L
Actual harm
G
H
I
Potential for more than minimal harm
D
E
F
Potential for minimal harm
A
B
C
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 19 Jun 2026 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation (under dispute review) | Deficient, Provider has no plan of correction |
| 19 Jun 2026 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation (under dispute review) | Deficient, Provider has no plan of correction |
| 19 Jun 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation (under dispute review) | Deficient, Provider has no plan of correction |
| 3 Mar 2026 | F0583 | Keep residents' personal and medical records private and confidential. | B | Complaint investigation | 10 Mar 2026 |
| 23 Dec 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 6 Jan 2026 |
| 14 Oct 2025 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | B | Complaint investigation | 30 Oct 2025 |
| 14 Oct 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | B | Complaint investigation | 30 Oct 2025 |
| 14 Oct 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | B | Complaint investigation | 30 Oct 2025 |
| 14 Oct 2025 | F0880 | Provide and implement an infection prevention and control program. | B | Complaint investigation | 30 Oct 2025 |
| 15 Jul 2025 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Complaint investigation | 1 Aug 2025 |
| 12 Jun 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 30 Jun 2025 |
| 12 Jun 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | B | Complaint investigation | 30 Jun 2025 |
| 12 Jun 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | B | Complaint investigation | 30 Jun 2025 |
| 13 Mar 2025 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | B | Complaint investigation | 28 Mar 2025 |
| 24 Feb 2025 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 14 Mar 2025 |
| 24 Feb 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 14 Mar 2025 |
| 24 Feb 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 14 Mar 2025 |
| 24 Feb 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 14 Mar 2025 |
| 24 Feb 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 14 Mar 2025 |
| 24 Feb 2025 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 14 Mar 2025 |
| 24 Feb 2025 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Complaint investigation | 14 Mar 2025 |
| 24 Feb 2025 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 14 Mar 2025 |
| 24 Feb 2025 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Complaint investigation | 14 Mar 2025 |
| 24 Feb 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 14 Mar 2025 |
| 24 Feb 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Complaint investigation | 14 Mar 2025 |
| 24 Feb 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 14 Mar 2025 |
| 24 Feb 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 14 Mar 2025 |
| 24 Feb 2025 | F0583 | Keep residents' personal and medical records private and confidential. | B | Complaint investigation | 14 Mar 2025 |
| 24 Feb 2025 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | B | Complaint investigation | 14 Mar 2025 |
| 24 Feb 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | B | Complaint investigation | 14 Mar 2025 |
| 24 Feb 2025 | F0730 | Observe each nurse aide's job performance and give regular training. | B | Complaint investigation | 14 Mar 2025 |
| 24 Feb 2025 | F0908 | Keep all essential equipment working safely. | B | Standard survey | 14 Mar 2025 |
| 24 Feb 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 14 Mar 2025 |
| 24 Feb 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | B | Complaint investigation | 14 Mar 2025 |
| 25 Jul 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 8 Aug 2024 |
| 25 Jul 2024 | F0790 | Provide routine and 24-hour emergency dental care for each resident. | D | Complaint investigation | 8 Aug 2024 |
| 7 Dec 2023 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 30 Dec 2023 |
| 30 Nov 2023 | F0660 | Plan the resident's discharge to meet the resident's goals and needs. | D | Complaint investigation | 29 Dec 2023 |
| 30 Nov 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 29 Dec 2023 |
| 30 Nov 2023 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Complaint investigation | 29 Dec 2023 |
| 30 Nov 2023 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 29 Dec 2023 |
| 30 Nov 2023 | F0770 | Provide timely, quality laboratory services/tests to meet the needs of residents. | D | Complaint investigation | 29 Dec 2023 |
| 30 Nov 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 29 Dec 2023 |
| 21 Aug 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 20 Sep 2023 |
| 21 Aug 2023 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 20 Sep 2023 |
| 21 Aug 2023 | F0881 | Implement a program that monitors antibiotic use. | E | Standard survey | 20 Sep 2023 |
| 21 Aug 2023 | F0908 | Keep all essential equipment working safely. | E | Standard survey | 20 Sep 2023 |
| 21 Aug 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 20 Sep 2023 |
| 21 Aug 2023 | F0553 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. | D | Standard survey | 20 Sep 2023 |
| 21 Aug 2023 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Complaint investigation | 20 Sep 2023 |
| 21 Aug 2023 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 20 Sep 2023 |
| 21 Aug 2023 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Standard survey | 20 Sep 2023 |
| 21 Aug 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 20 Sep 2023 |
| 21 Aug 2023 | F0610 | Respond appropriately to all alleged violations. | D | Standard survey | 20 Sep 2023 |
| 21 Aug 2023 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 20 Sep 2023 |
| 21 Aug 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 20 Sep 2023 |
| 21 Aug 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 20 Sep 2023 |
| 21 Aug 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 20 Sep 2023 |
| 21 Aug 2023 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 20 Sep 2023 |
| 21 Aug 2023 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 20 Sep 2023 |
| 21 Aug 2023 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 20 Sep 2023 |
| 21 Aug 2023 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 20 Sep 2023 |
| 21 Aug 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 20 Sep 2023 |
| 21 Aug 2023 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 20 Sep 2023 |
| 21 Aug 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 20 Sep 2023 |
| 21 Aug 2023 | F0802 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. | D | Standard survey | 20 Sep 2023 |
| 21 Aug 2023 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | Standard survey | 20 Sep 2023 |
| 21 Aug 2023 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Standard survey | 20 Sep 2023 |
| 21 Aug 2023 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Standard survey | 20 Sep 2023 |
| 8 Jun 2021 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 2 Jul 2021 |
| 8 Jun 2021 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 2 Jul 2021 |
| 8 Jun 2021 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 2 Jul 2021 |
| 8 Jun 2021 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 2 Jul 2021 |
| 8 Jun 2021 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 2 Jul 2021 |
| 8 Jun 2021 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 2 Jul 2021 |
| 8 Jun 2021 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 2 Jul 2021 |
| 8 Jun 2021 | F0802 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. | D | Standard survey | 2 Jul 2021 |
| 8 Jun 2021 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Standard survey | 2 Jul 2021 |
| 8 Jun 2021 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 2 Jul 2021 |
| 8 Jun 2021 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | B | Standard survey | 2 Jul 2021 |
| 8 Jun 2021 | F0814 | Dispose of garbage and refuse properly. | B | Standard survey | 2 Jul 2021 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the California average. Turnover: nursing staff 50.4%, RNs 41.7%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | California median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 4.5% | 8.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 0.7% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 0.5% | 1.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.6% | 0.8% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 3.6% | 8.6% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 0.0% | 3.6% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 7.1% | 9.1% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Norway Maple Holdings, Llc. Chain: Pacs Group (274 facilities).
No organisations are listed in the CMS ownership record for this facility.
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Orange County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Freedom Village Healthcare Center | Lake Forest | 52 | 5 | 3 | 5 | 56 | 107.7 | — | 2 Jun 2026 |
| Greenfield Care Center of Fullerton, LLC | Fullerton | 99 | 5 | 4 | 5 | 30 | 30.3 | — | 2 Apr 2026 |
| La Palma Nursing Center | Anaheim | 72 | 5 | 3 | 5 | 62 | 86.1 | — | 6 Feb 2026 |
| Orchards Skilled Nursing | Rancho Mission Viejo | 49 | 5 | 4 | 5 | 39 | 79.6 | — | 17 Apr 2025 |
| Sun Mar Nursing Center | Anaheim | 69 | 5 | 5 | 3 | 20 | 29.0 | — | 3 Feb 2026 |
| The Grove Post Acute | Garden Grove | 97 | 5 | 4 | 4 | 39 | 40.2 | — | 10 Feb 2026 |
| Town & Country | Santa Ana | 96 | 5 | 3 | 5 | 53 | 55.2 | — | 10 Mar 2026 |
| Victoria Healthcare and Rehabilitation Center | Costa Mesa | 79 | 5 | 5 | 3 | 27 | 34.2 | — | 4 Sep 2025 |
All 72 facilities in Orange County
Questions and answers
How many deficiencies has Crystal Cove Care Center been cited for?
81 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The California median is 44 per facility.
Has Crystal Cove Care Center been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Crystal Cove Care Center compare?
Reported total nurse staffing is 3.9 hours per resident per day against a California median of 4.2 and a national average of 3.9.
Who operates Crystal Cove Care Center?
It is part of the Pacs Group chain. Ownership type is for-profit, limited liability company. Individual owners and managers are not listed on this site.
When was Crystal Cove Care Center last inspected?
The most recent survey or investigation in the CMS record is dated 19 Jun 2026; the most recent standard health survey was 24 Feb 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.