Delaware › New Castle County › Wilmington
Encore At Wilmington
2723 Shipley Road, Wilmington, DE 19810
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Encore At Wilmington, in Wilmington, Delaware, is certified for 82 beds under for-profit, corporation ownership.
CMS gives it 3 of 5 stars overall, equal to the Delaware median; the health inspection rating is 2, staffing 4 and quality measures 5.
Inspectors recorded 65 health deficiencies across the three most recent survey cycles (10, 21, 34 by cycle, most recent first), 3 of them at the actual-harm or immediate-jeopardy level. That is 79.3 per 100 beds, more than the state median of 35.0.
CMS lists 2 penalties in the period covered: fines totalling $32K.
Reported nurse staffing is 4.0 hours per resident per day (1.1 RN), close to the Delaware median of 3.9; nursing staff turnover is 51.3%.
Compared with county, state and nation
| Measure | This facility | New Castle Co. median | Delaware median | US average |
|---|---|---|---|---|
| Overall star rating | 3 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 65 | 33 | 33 | 28.7 |
| Citations per 100 beds | 79.3 | 35.7 | 35.0 | 26.8 |
| Total nurse hours per resident day | 4.0 | 3.9 | 3.9 | 3.9 |
| RN hours per resident day | 1.1 | 0.8 | 0.8 | 0.7 |
| Nursing staff turnover | 51.3% | 44.9% | 41.7% | 45.8% |
| Fines listed | $32,394 | $32,394 | $34,838 | — |
County and state figures are medians across facilities (25 in the county, 44 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Delaware average per facility for the same cycle, as published by CMS. Standard health survey dates: 6 Jun 2025, 2 Jul 2024.
Severity mix: J ×1 G ×2 D ×50 E ×5 F ×5 C ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 15 Jun 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 6 Jan 2026 |
| 15 Jun 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 31 Jul 2026 |
| 15 Jun 2026 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 31 Jul 2026 |
| 15 Jun 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 31 Jul 2026 |
| 15 Jun 2026 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Complaint investigation | 31 Jul 2026 |
| 15 Jun 2026 | F0732 | Post nurse staffing information every day. | D | Complaint investigation | 31 Jul 2026 |
| 6 Jun 2025 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 16 Jul 2025 |
| 6 Jun 2025 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Standard survey | 16 Jul 2025 |
| 6 Jun 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 16 Jul 2025 |
| 6 Jun 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 16 Jul 2025 |
| 6 Jun 2025 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 16 Jul 2025 |
| 2 Jul 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 9 Aug 2024 |
| 2 Jul 2024 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Standard survey | 9 Aug 2024 |
| 2 Jul 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 9 Aug 2024 |
| 2 Jul 2024 | F0553 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. | D | Standard survey | 9 Aug 2024 |
| 2 Jul 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Complaint investigation | 9 Aug 2024 |
| 2 Jul 2024 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 9 Aug 2024 |
| 2 Jul 2024 | F0638 | Assure that each resident’s assessment is updated at least once every 3 months. | D | Standard survey | 9 Aug 2024 |
| 2 Jul 2024 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 9 Aug 2024 |
| 2 Jul 2024 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 9 Aug 2024 |
| 2 Jul 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 9 Aug 2024 |
| 2 Jul 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 9 Aug 2024 |
| 2 Jul 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 9 Aug 2024 |
| 2 Jul 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 9 Aug 2024 |
| 2 Jul 2024 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | 9 Aug 2024 |
| 2 Jul 2024 | F0730 | Observe each nurse aide's job performance and give regular training. | D | Standard survey | 9 Aug 2024 |
| 2 Jul 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 9 Aug 2024 |
| 2 Jul 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 9 Aug 2024 |
| 2 Jul 2024 | F0882 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | D | Standard survey | 9 Aug 2024 |
| 2 Jul 2024 | F0947 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | D | Standard survey | 9 Aug 2024 |
| 2 Jul 2024 | F0838 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | C | Standard survey | 9 Aug 2024 |
| 2 Jul 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 23 Aug 2024 |
| 2 Jul 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 9 Aug 2024 |
| 2 Jul 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 27 Sep 2024 |
| 2 Jul 2024 | F0728 | Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training. | D | Complaint investigation | 9 Aug 2024 |
| 8 Jan 2024 | F0660 | Plan the resident's discharge to meet the resident's goals and needs. | J | Complaint investigation | 5 Feb 2024 |
| 8 Jan 2024 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | E | Complaint investigation | 5 Feb 2024 |
| 8 Jan 2024 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Complaint investigation | 5 Feb 2024 |
| 8 Jan 2024 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Complaint investigation | 5 Feb 2024 |
| 8 Jan 2024 | F0637 | Assess the resident when there is a significant change in condition | D | Complaint investigation | 5 Feb 2024 |
| 8 Jan 2024 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Complaint investigation | 5 Feb 2024 |
| 8 Jan 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 5 Feb 2024 |
| 8 Jan 2024 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Complaint investigation | 5 Feb 2024 |
| 8 Jan 2024 | F0745 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | D | Complaint investigation | 5 Feb 2024 |
| 8 Jan 2024 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Complaint investigation | 5 Feb 2024 |
| 26 Jan 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 21 Feb 2023 |
| 26 Jan 2023 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 21 Feb 2023 |
| 26 Jan 2023 | F0881 | Implement a program that monitors antibiotic use. | F | Standard survey | 21 Feb 2023 |
| 26 Jan 2023 | F0886 | Perform COVID19 testing on residents and staff. | F | Standard survey | 21 Feb 2023 |
| 26 Jan 2023 | F0882 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | E | Standard survey | 21 Feb 2023 |
| 26 Jan 2023 | F0885 | Report COVID19 data to residents and families. | E | Standard survey | 21 Feb 2023 |
| 26 Jan 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 21 Feb 2023 |
| 26 Jan 2023 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 21 Feb 2023 |
| 26 Jan 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 21 Feb 2023 |
| 26 Jan 2023 | F0646 | Notify the appropriate authorities when residents with MD or ID services has a significant change in condition. | D | Standard survey | 21 Feb 2023 |
| 26 Jan 2023 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 21 Feb 2023 |
| 26 Jan 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 21 Feb 2023 |
| 26 Jan 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 21 Feb 2023 |
| 26 Jan 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 21 Feb 2023 |
| 26 Jan 2023 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 21 Feb 2023 |
| 26 Jan 2023 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 21 Feb 2023 |
| 26 Jan 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 21 Feb 2023 |
| 26 Jan 2023 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | D | Standard survey | 21 Feb 2023 |
| 26 Jan 2023 | F0943 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | D | Standard survey | 21 Feb 2023 |
| 26 Jan 2023 | F0732 | Post nurse staffing information every day. | C | Standard survey | 21 Feb 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 2 Jul 2024 | Fine | $16,801 | |
| 8 Jan 2024 | Fine | $15,593 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Delaware average. Turnover: nursing staff 51.3%, RNs 52.9%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Delaware median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 8.0% | 11.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.1% | 1.2% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.1% | 2.8% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.3% | 0.5% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 5.6% | 14.5% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.5% | 3.4% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 4.2% | 10.3% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Snh Del Tenant Llc.
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Snh Proj Lincoln Trs LLC | 5% or greater direct ownership interest | 100% | 01/01/2020 |
| Snh Trs Licensee Holdco LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 01/01/2020 |
| Snh Trs, Inc. | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 01/01/2020 |
| Life Care Services LLC | Operational/managerial control | NOT APPLICABLE | 11/18/2021 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in New Castle County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Cadia Rehabilitation Silverside | Wilmington | 116 | 5 | 3 | 5 | 29 | 25.0 | $11K | 27 Apr 2026 |
| Encore At Foulk | Wilmington | 46 | 5 | 5 | 5 | 12 | 26.1 | $14K | 13 Apr 2026 |
| Exceptional Care For Children | Newark | 46 | 5 | 5 | — | 5 | 10.9 | — | 19 May 2026 |
| Jeanne Jugan Residence | Newark | 40 | 5 | 4 | 5 | 14 | 35.0 | — | 10 Apr 2026 |
| Willowbrooke Court At Cokesbury Village | Hockessin | 10 | 5 | 4 | 5 | 11 | 110.0 | — | 29 Jul 2025 |
| Willowbrooke Court At Country House | Wilmington | 14 | 5 | 5 | 5 | 5 | 35.7 | — | 26 Feb 2025 |
| Cadia Rehabilitation Pike Creek | Wilmington | 177 | 4 | 3 | 2 | 35 | 19.8 | $106K | 1 Jul 2026 |
| Complete Care At Brackenville LLC | Hockessin | 104 | 4 | 3 | 3 | 30 | 28.8 | $17K | 5 Mar 2026 |
All 25 facilities in New Castle County
Questions and answers
How many deficiencies has Encore At Wilmington been cited for?
65 health deficiencies across the three most recent survey cycles, 3 at the actual-harm or immediate-jeopardy level. The Delaware median is 33 per facility.
Has Encore At Wilmington been fined?
Yes. CMS lists fines totalling $32K in the period covered.
How does staffing at Encore At Wilmington compare?
Reported total nurse staffing is 4.0 hours per resident per day against a Delaware median of 3.9 and a national average of 3.9.
Who operates Encore At Wilmington?
Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Snh Proj Lincoln Trs LLC, Snh Trs Licensee Holdco LLC and Snh Trs, Inc.. Individual owners and managers are not listed on this site.
When was Encore At Wilmington last inspected?
The most recent survey or investigation in the CMS record is dated 15 Jun 2026; the most recent standard health survey was 6 Jun 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.